Customer Service Agent for Building Materials

$8-15 USD / hour

Open

Posted

3 days ago

•

Ends in 3 days

$8-15 USD / hour

About Us: We are a dynamic building materials business catering to the interior design and architecture market. Job Description: We are seeking a remote Customer Service Assistant, preferably with a background or experience in the building materials or interior design industry. The ideal candidate will provide online support to our clients, offering guidance and assistance to ensure their needs are met promptly and effectively. Responsibilities: Provide prompt and empathetic support to clients online, ensuring a seamless customer experience. Assist clients with material inquiries, clarify their needs to ensure all details are provided, and coordinate to fulfill their requests as effectively as possible. Maintain consistent and professional communication with clients throughout the process. Coordinate internally and externally to address client queries, ensuring follow-up and timely resolution. Uphold excellent customer service levels, comparable to those found in e-commerce or consumer-facing businesses. Qualifications: Must be available during business hours for Gulf Standard Time (GST). Candidates based in the United Arab Emirates would be ideal. Experience in the interior design or architecture industry, preferably with a background in materials (e.g., tiles, finishes, textiles). Familiarity with design terminology and material types is an advantage. Excellent customer service skills: empathetic, prompt, and consistent. Strong coordination and follow-up skills to manage communication between clients and internal teams. Educational background in interior design or experience working with a materials supplier is a plus. Reliable internet connection and a dedicated workspace for remote work.

Project ID: 38946952

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106 freelancers are bidding on average $14 USD/hour for this job

@mohamedBJ

Hi I have 5yrs customer service experience and can start right away I can do this project for $ 5 per hour I have handled customer support for a sports company, a software company and an e-commerce store and believe the skills i acquired from those projects would be useful to yours You can check my reviews for assurance that your project will be done accurately and on time Hope you will consider my application Looking forward to working with you

$8 USD in 40 days

5.0

(19 reviews)

6.0

@studiogo07

Hello, We are a dynamic building materials business catering to the interior design and architecture market and are in need of a Customer Service Assistant with expertise in the industry. Your role would involve providing prompt and empathetic online support to clients, assisting with material inquiries, and coordinating to ensure client needs are met efficiently. Maintaining professional communication, coordinating internally and externally, and upholding excellent customer service standards are also key responsibilities. The ideal candidate should have experience in interior design or architecture, familiarity with design terminology, and excellent customer service skills. It is essential to be available during Gulf Standard Time business hours, possess strong coordination abilities, and have a reliable internet connection for remote work. If this opportunity aligns with your background, we would love to discuss further! How do you envision utilizing your interior design expertise and customer service skills to enhance the customer experience for our building materials business? Best regards, STUDIO GO

$10 USD in 25 days

5.0

(20 reviews)

5.8

@abdomostafa2008

I am an architect with 10 years of experience in the field of interior design and architectural design. I am happy to work with you attached to samples of my work Sketchup lumion 3ds max AutCAD photoshop Revit .... https://www.freelancer.com/u/abdomostafa2008

$12 USD in 40 days

4.9

(47 reviews)

5.9

@ashantiestamps

Hello, nice to meet you. I'm excited to apply for this role and I'm confident that my skills and experience make me a strong fit. I believe I’m a great match for this job because of my strong background in customer support. I've worked in various customer service roles, including Helpdesk Manager and Customer Service Representative. I've also gained experience in e-commerce, working with customers, and managing daily operations. I’ve been handling customer questions and solving problems through email, live chat, and phone for over four years. In my previous roles, I've consistently delivered high-quality support, resolving escalated complaints and driving customer satisfaction. Being able to handle multiple tasks, stay organized, and focus on the customers' needs has been very important in my past jobs, and I work well in busy environments. Thank you so much for considering my application. I’m excited about the opportunity to discuss how my skills and experience align with your needs and how I can contribute to your team. Best wishes, Ashantie

$15 USD in 40 days

5.0

(3 reviews)

5.7

@ragoubitaha

I will bring the best out of this project at a low price and within a quick timeframe! Check my portfolio of realistic high quality renders, before/after etc. and if you like what i do, message me ! Customer Service, Customer Support, Virtual Assistant and Interior Design

$10 USD in 10 days

5.0

(15 reviews)

5.3

@schoudhary1553

Top 1% in Freelancer.com Hi, Greetings! ✅checked your project details: ✅Completed Time: In project deadline We have worked on 900 + Projects. I have 6 + years of the experience in same kind of projects. If you are looking for a true Freelancer, I am the Right person for you. I am available almost 24-7 and am very responsive. I feel proud that I am a trusted Freelancer who pleases almost every single client. You can rest assure, your work will be delivered well in advance of others, with passion and accuracy. I guarantee you instant communication & responses when you need me. Why choose me? I think every client is the reason for my success. I only take projects which I am sure I can do quickly. My Portfolio Items: https://www.freelancer.com/u/schoudhary1553 I would really like to work with you on this project. If interested, Kindly contact me via chat for further details and discussion. Thank you Sandeep

$15 USD in 40 days

5.0

(6 reviews)

5.5

@TechNamrata09

Hello There, Greetings of the day!, Hope you are doing well today, I am Chetan, 36, an independent & dynamic freelancer with 8+ years of industry experience in sales, marketing, customer support, admin, and virtual assistant duties, in short, any technical or non-technical help you can ask! I am very much interested in this remote job opportunity posted online, Please check my COver letter & CV for more details. #Customer Service Tasks: 1) Check client queries daily, Troubleshoot, Resolve, and reply to them in turnaround time. 2) Resolve Refunds, Cancellations, Payments & other order-related issues with high priority. 3) Customer support by chat and email. 4) Product research and uploading as well 5) Create a Product Catalog, Change Prices, and make it up to the mark daily 6) Complete store management activities, including, hosting, Website error troubleshooting using hosting support & Migration, etc

$8 USD in 40 days

5.0

(37 reviews)

5.6

@perfectdeadline

Hi, Good day. I am Debshish and I have developed sharp analytical skills and a results-oriented approach that I believe could greatly benefit your business. The interior design and architecture market is one that I am particularly intrigued by, and my extensive knowledge in digital marketing will prove invaluable as I navigate building material inquiries on your behalf. At the core of my work is customer satisfaction and excellent service. My SEO background has honed my ability to communicate promptly and professionally via digital platforms - whether it be clarifying client needs, coordinating internally, or addressing any queries from different stakeholders. PLEASE PM ME FOR PROVEN RECORDS. Thanks, Debashish

$8 USD in 40 days

5.0

(14 reviews)

4.2

@mohsinalizafar

With my wide array of skills in customer service and virtual assistance, I am uniquely positioned to provide exceptional remote support as your Customer Service Agent. My background includes over eight years of experience that spans various industries, including building materials. With a demonstrable expertise in'speedy resolution' and maintaining 'consistent and professional communication' -, I can ensure your clients receive the highest standard of service I can also lessen the load on your internal teams by handling any material inquiries or coordinating with other suppliers - freeing up their time for other crucial matters. Additionally, my aptitude to adapt and learn quickly is testimony to my ability to understand and clarify clients' needs effectively. This is further amplified by the fact that I have a fair amount of working experience in the same sector as yours, which makes me conversant with interior design terminologies and material types - precisely the skills needed for this role. Moreover, I bring top-notch problem-solving skills cultivated by years of handling challenging situations; you can be confident that no matter what issue comes up with your clients, we will finest lots smoothly. Lastly, let me assure you that I take my work seriously and adhere meticulously to deadlines and given budgetary constraints. It is my proposition that together, we can fuel your organizational efficiency by delivering top-notch service aligned with your unique needs.

$10 USD in 40 days

5.0

(9 reviews)

3.8

@Darhnie

Hi there, I am an architect conversant with over a decade of experience in building design. As requested, I am familiar with design and building terminologies and materials used in the process for both interior and exterior works. My practical skills and experience make this the best fit for me, I am fluent in English and also an active researcher (so be ready assured I won't be caught off guard slacking). It would be my pleasure to work as a customer service assistant and I will be available during the Gulf Standard Time. Kindly send a message and ask further questions you need answers to. Thanks Daniel David Architect

$15 USD in 40 days

5.0

(9 reviews)

3.9

@CloudNineDigital

Hello! I can assist you in providing online customer support to your clients in the building materials and interior design industry. I'll ensure prompt, empathetic responses to inquiries, offering guidance and coordinating with internal teams to fulfill requests. I’m ready to chat more and get started right away!

$10 USD in 40 days

4.4

(15 reviews)

4.1

@QuratulainRai

Having worked as a successful Customer Relations Representative, I have a profound understanding of what it takes to deliver exceptional support and service to clients. My dedication is showcased in my improvement of operations, retention, and satisfaction rates. This is exactly what your project needs: a team player that can seamlessly manage all necessary online communications alongside other administrative tasks. With my proven ability to build strong relationships with clients, I assure you that I will be able to provide prompt, empathetic, and consistent support to your valued customers. Although my academic background doesn't specifically revolve around architecture or materials, my capacity for quick learning and adaptability has been praised in previous work environments and I look forward to bringing this same energy to providing professional support within your industry. My reliable internet connection and established remote work.` space increase the efficiency and effectiveness of my job performance. Given the opportunity, I am confident that my drive for learning and my passion for enhancing customer experiences make me the ideal fit for your team. I'm much hopeful to contribute positively to the project by addressing inquiries promptly, coordinating with teams skillfully, improving communication channels, solving problems creatively to secure client satisfaction and timely resolution.

$8 USD in 40 days

5.0

(1 review)

3.0

@damilolabukola12

Hello, As an experienced Customer Service Assistant with over 10 years of experience, I'm thrilled to apply for the remote Customer Service Assistant role at your dynamic building materials business. With a passion for interior design and a strong background in customer service, I'm confident in my ability to provide exceptional online support to your clients. I'm well-versed in design terminology and material types, having worked with a materials supplier in the past. My excellent customer service skills, strong coordination abilities, and reliable internet connection make me an ideal candidate for this role. I'm proficient in using tools such as CRM software, Zendesk, Georgia , Intercom and Freshdesk to manage customer inquiries and provide timely resolutions. I'm excited about the opportunity to work with your team and provide prompt, empathetic support to clients. I'm available during business hours for Gulf Standard Time (GST) and am comfortable working remotely. I take pride in client satisfaction and I assure you I will do a great job. I look forward to discussing how my skills and experience align with your needs. Regards, Adunola.

$10 USD in 40 days

5.0

(2 reviews)

2.8

@ardhibhavana

Hello Client, I'm Bhavana, a full-time 5-star rated freelancer on this platform for about 5 years. Having offered virtual assistance and customer support to clients in the UK, US, and Australia over the years, I have gained valuable experience in offering virtual assistance to clients like you. My 18-month contract with a UK client ended recently, wherein I offered end-to-end customer support to all the queries from their e-commerce customers. I would love to bring my experience to your customer support project and offer my best if given the opportunity. I'm ready to start training with you right away to be able to exercise my responsibilities for the coming weekend, should the need be. I'm available during your GST time zone as required. I will be happy to accommodate more hours if needed in future, as I'm in between projects at the moment. I will be happy to hear from you, to take this conversation forward. I hope you can shortlist me for the position. Thank you for taking the time to read my bid. I hope and look forward to hearing from you. Regards, Bhavana A.

$12 USD in 30 days

4.9

(3 reviews)

2.6

@professorxwriter

With a mixture of technical skills and professional experience in the interior design industry, I believe I offer a unique value proposition for your customer service needs in the building materials arena. Having served as a virtual assistant and customer support professional for several years now, my main goal has always been to deliver prompt, empathetic, and effective support to clientele. In addition to my experience, I possess an educational background in the field of interior design – a solid foundation that equips me with an understanding of your clients' needs far beyond the general customer service agent. I am also well-versed in materials important to this sector such as tiles, finishes, textiles, ensuring that like you, I speak the language of your clients. Another noteworthy aspect of my work style is my strong coordination and follow-up skills. This ensures that no client’s concern is left unaddressed or gets delayed. Given these capabilities along with my unwavering reliability and commitment to top-notch performance even in remote roles, I am confident that I can not only meet but exceed your expectations as a Customer Service Agent.

$12 USD in 40 days

5.0

(1 review)

2.7

@thisisrufk11

Hi - I see your looking for an seasoned Freelancer for this project. I can deliver you high quality work in quick time. I've 7 years of experience in performing your specified tasks. Lets collaborate as I'm available now and can start work immediately. Please share more details!!

$8 USD in 30 days

3.6

(5 reviews)

3.3

@eanjiela

Hi there! I’m excited to apply for the Remote Customer Service Assistant role. With experience in customer service and a background in [interior design/building materials], I excel in assisting clients with material inquiries, coordinating solutions, and delivering prompt, professional support. Available during Gulf Standard Time business hours, I bring strong communication skills, familiarity with design terminology, and a reliable remote setup. I look forward to contributing to your team’s success. Thank you for your time and consideration. Best regards, Anjiela

$14 USD in 40 days

5.0

(1 review)

2.6

@MADAlphaDesigns

Hello Lamia E., While we may be new to this platform, we invite you to click the link in this proposal. It will reveal our extensive portfolio and experience, which we believe are unmatched. We are confident that no one can compete with the quality and expertise we bring to the table Freelancer Portfolio: https://www.freelancer.com/u/MADAlphaDesigns We are thrilled about the opportunity to work on your project, Customer Service Agent for Building Materials, and are eager to contribute our expertise. With over 10 years of experience in 2D and 3D modeling and animation, we specialize in Customer Service, Virtual Assistant, Interior Design and Customer Support to deliver exceptional results that align seamlessly with your vision and objective Why Partner With Us? 1. Proven Experience: With a decade of experience, we’ve successfully collaborated with a wide range of clients, from innovative game developers to cutting-edge product designers. 2. Unwavering Quality: Our commitment to excellence ensures meticulous attention to detail and a final product that exceeds your expectations. We look forward to the opportunity to work with you! Best regards, MAD Alpha Designers

$50 USD in 25 days

5.0

(2 reviews)

2.0

@mvsdj

Good day! Hope you are doing well. With my 13 yr work experience, 9 of which dedicated to client facing roles, I am confident I can do well in this role. I hope to hear from you to further discuss this opportunity.

$12 USD in 40 days

5.0

(2 reviews)

2.1

@auua1s

Thank you for sharing the project details! Could you provide more information about the typical client base or the most common material inquiries? Understanding this will help tailor the customer support experience to better serve your clients. With experience in customer service and a keen understanding of the interior design and architecture industry, I can help uphold the excellent service standards you’re looking for. My approach includes: 1. Providing empathetic, prompt, and professional support to clients during Gulf Standard Time (GST). 2. Utilizing my familiarity with design terminology and material types to address inquiries effectively. 3. Coordinating between clients and internal teams to ensure timely resolutions and consistent follow-ups. I have a reliable internet connection, a dedicated workspace, and the skills to contribute positively to your dynamic business. Let me know if you'd like to proceed, and I’d be happy to discuss how I can support your goals!

$12 USD in 40 days