Build in AWS an AI-powered call center for restaurant chains, with human hand-off in case of any issues
$1500-3000 USD
Paid on delivery
Procedure and requirements for the call center:
1. The customer will dial the call center's phone #. The company has 4 brands, there is a single phone # and the AI voice agent will ask which brand the customer wants to order food from.
2. The call should be answered by an AI voice agent. The agent should have a natural conversation with the guest to take the food order, collect payment and inject the order into the POS.
2.1. Multiple customer calls may be received at the same time, so the AI voice agents needs to handle the workload, and answer within 1-3 rings.
2.2. The restaurant's API has all requirements: get today's promos and menu, lookup/create customers, get restaurant's hours and addresses, generate payment links, insert order into POS.
3. If the AI voice agent can't complete the order (whether due to lack of understanding, API or any other issue), the AI voice agent will:
3.1. Save to the 'web portal' a transcript of the call and the list of items in the cart.
3.2. forward the call to a secondary phone# where a team of humans will pickup and finalize the order.
Other requirements:
a. It is preferred that the AI voice agent is a fine-tuned model based on the restaurant's menu, ideally trained with real audio in order to recognize the menu items. I will be able to provide the audio samples, so you as freelancer can focus on fine-tuning.
a.1. As a 2nd preferred choice, a RAG technique may work as long as it can recognize utterings that are not actual/natural words, e.g. signature item names, promotion names, name combinations, or names that combine more than one language.
b. The call center's phone # needs to be 'ported' or configurable, as it will be a Latin American phone#.
c. 'Web portal' additional requirements (as mentioned above in 3.1)
c.1. Will need to store some details of all calls received through the main phone#. Needs to save the call transcript, timestamp, order status, order captured (as jsonas friendlier readable list).
c.2. As described above in 3.1, this portal will be mainly used by the team of human agents who will support the AI when it couldn't complete an order.
Project ID: #38753482
About the project
29 freelancers are bidding on average $3139 for this job
I understand the client's need for an AI-powered call center for restaurant chains, with a human hand-off feature in case of any issues. Handling multiple customer calls simultaneously while ensuring a natural conversa More
I can see that the heart of this project is not just about creating an AI-powered call center for restaurant chains, but also about transforming the customer experience through seamless interactions. Along with develop More
Howdy! AI-powered call center rodeo, y’all! I’m ready to lassoo them calls and make sure your customers’ food orders are not just piping hot but hassle-free. Here's the plan: we'll train an AI voice agent to chit-chat More
Dear Hiring Manager, I am excited about the opportunity to develop an AI-powered call center for restaurant chains on AWS. With expertise in Large Language Models, I can create a sophisticated AI voice agent that seam More
With extensive experience in API implementation and a knack for innovative solutions, I am well-suited to build an AI-powered call centre for your restaurant chains. My background in handling complex API integrations a More
With over 7 years of experience as a senior engineer, I bring to the table a comprehensive set of skills that would be perfect for building your AWS-based AI-powered call center for restaurant chains. My expertise in A More
Hi, Please have a look at my profile. I am an AI/ML expert. For your project, ASR(Automatic Speech Recognition)+NLP(Natural language Processing) + TTS(text to speech) is necessary and I can show you my previous ASR, NL More
Me gustaría participar en el trabajo que describes. Pitch: Como profesional con amplia experiencia en el área de servicios de call center, me siento realmente entusiasmado por poder ofrecer mis habilidades a este proye More
Dear Sir, | TOP 1% | Verified FL ★★★★★★ 20+ Years of Experience ★★ Customer sucess leader of world who helped n supported big groups of world in different different segments Here is a website portfolio and a variety of More
Hello, I have 10 years of experience in developing AI solutions and AWS-based infrastructures. I propose building your AI-powered call center with an AI voice agent using AWS services. This agent will handle multipl More
Hello, I can design a solution for your AI-driven call center that enables efficient, natural-sounding conversations for food orders across multiple brands. Here are some considerations to ensure smooth integration and More
