Raoul M.

Profile Summary: As a Business Information student and an experienced ICT helpdesk professional, I bring a diverse skill set and a strong problem-solving mindset to every project. My background in business information systems, coupled with hands-on experience in ICT support and networking, enables me to provide comprehensive technical solutions and support. Key Skills: • ICT Helpdesk Support: Proven expertise in troubleshooting and resolving technical issues for end-users • Business Information Systems: Knowledgeable in integrating and managing business information systems to enhance organizational efficiency • Photoshop: Basic skills in Adobe Photoshop for image editing and graphic design • CCTV Systems: Experience in installing and maintaining CCTV systems for security purposes • Microsoft 365: Proficient in managing and supporting Microsoft 365 applications and services • Networking: Solid understanding of networking principles and practices for effective communication and data management • Grandstream PBX Systems: Familiarity with the basics of Grandstream PBX systems for communication solutions • Untangle: Basic understanding of Untangle for network security and management Experience: • Current ICT helpdesk professional with hands-on experience in providing technical support and assistance • Strong academic background in Business Information, with a focus on leveraging technology to improve business processes • Practical experience in managing and supporting various IT systems and applications Why Choose Me: • Detail-oriented and committed to delivering high-quality technical support • Strong communication skills, ensuring clear and effective interactions with clients and colleagues • Ability to quickly learn and adapt to new technologies and systems • Reliable and dedicated, with a focus on achieving the best possible outcomes for every project