Pauline Kavita P.

Dedicated and results-driven professional with over 20 years of experience in communication, customer service, relationship-building, and lead generation. Proven track record of closing sales and exceptional mathematical skills. Seeking a challenging position where I can leverage my expertise in customer service, teamwork, organization, time management, and proficiency in Microsoft Office. - Successfully generated leads and closed sales in a fast-paced call center environment, consistently exceeding sales targets. - Utilized strong communication and relationship-building skills to provide outstanding customer service, ensuring customer satisfaction and retention. - Collaborated effectively with team members to achieve departmental goals, fostering a positive and productive work environment. - Demonstrated exceptional attention to detail, ensuring accurate and error-free documentation of customer interactions and sales transactions. - Leveraged mathematical aptitude to analyze data, identify trends, and make informed business decisions. - Utilized Microsoft Office proficiency to create and edit documents, including text and images, ensuring professional and polished materials. - Managed data effectively in spreadsheets and databases, enhancing organizational efficiency and accuracy. - Developed engaging presentations and posters, delivering impactful visual communication to internal and external stakeholders. - Maintained a typing speed of 60 words per minute with exceptional accuracy and grammar, facilitating efficient documentation and communication. Skills: - Excellent communication and interpersonal skills. - Strong customer service and relationship-building abilities. - Exceptional team working, organization, and time management skills. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). - Skilled in data analysis and mathematical calculations. - Attention to detail and accuracy in documentation. - Typing speed of 60 words per minute with excellent grammar. Writing Experience: - Authored numerous articles covering diverse topics, showcasing excellent research and writing skills. - Published kids' books that have delighted and educated young readers, demonstrating creativity and storytelling abilities. - Produced mini-fiction books that captivated audiences with imaginative and concise narratives, highlighting a talent for storytelling.