Kaitlyn G.

- Spearheaded strategic growth and operational excellence across 10 cafes. - Train and mentor Café Managers in order to advance their skill set and drive their professional growth. - Developed and implemented a comprehensive leadership training program, ensuring consistent operational excellence and a high standard of customer service across all locations.

- Trained and developed five Branch Rental Managers while recruiting over 20 Management Trainees for five branches. - Reduced costs by achieving on-time service and maintaining a 97% service compliance for a fleet comprising of 1,100 vehicles. - Ended 2023 with $30 million in Commercial Revenue and a 29.3% Direct Operating Profit. - Created availability of equipment through cross-department meetings to fill customer orders.

- Oversee 23 partnered agent locations across the greater Washington, D.C. area. - Promote Penske’s partnership offerings to businesses in new markets. - Brought in inventory for Month End weekends for Q2 and lead the $8 million Consumer product line in the DC territory.

- Promoted three out of five Management Trainees to Assistant Rental Manager, Maintenance Supervisor, and Consumer Development Manager. - Achieved a 97% service compliance rate for a fleet of 200 vehicles. - Increased the branch’s Commercial Revenue from $2 million to $9 million YOY for 2021.

- Develop consumer and commercial customer solutions to local and national accounts. - Balance fleet productivity, profitability, and customer satisfaction in a fast-paced environment. - Generate new business leads as well as foster existing customer relationships.

- Direct both inbound and outbound sales processes while ensuring complete customer satisfaction in a fast-paced environment. - Cultivate new business opportunities while nurturing ongoing customer relationships. - Coordinate vehicle supply with customer demand.