To modernize an aging 20-year-old PBX system without replacing existing infrastructure, I propose supplementing it with FreePBX. This hybrid approach retains your traditional phones while adding modern features like call waiting, voicemail, and advanced call routing. FreePBX will be installed on a local server and connected to the old PBX via an FXO gateway, allowing seamless integration with the existing system. SIP trunks can be added for enhanced call handling and redundancy.
The setup will be tested to ensure smooth operation, and additional features can be gradually shifted to FreePBX over time, reducing reliance on the old PBX. This method provides a cost-effective way to upgrade your system, avoiding the need for a complete overhaul while still enhancing your communication capabilities. If this solution meets your needs, I can provide a detailed implementation plan and cost estimate.