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Prince Chinwendu I.

@Princeeiriz01

5.0
1
0.9
0.9
100%

Customer Support | SaaS Implementation Consultant

$10 USD / Hour
・
Flag of
Nigeria (6:22 AM)
・
Joined on July 7, 2022
$10 USD / Hour
・
With a strong background in Business Intelligence, Customer Success, Software implementation, and Project Management, I bring a comprehensive skill set to every project I undertake. My expertise includes proficiency with platforms like Salesforce, HubSpot, Zendesk, Trello, ClickUp, and [login to view URL]. Also, I excel in utilizing powerful tools such as Excel, Power BI, and Tableau to drive data-driven insights and results. Holding a Bachelor of Science degree in Business Management and being fluent in English, I leverage my deep analytical expertise to generate insights that propel business growth and boost customer satisfaction. My method involves a passionate commitment to addressing your business challenges, treating them with utmost precision and dedication. Notable Achievements: • Enhanced Customer Interaction: Revamped customer service protocols for a marketing agency, increasing customer satisfaction rates by 30% within the first quarter. • Data-Driven Business Solutions: Led a project that utilized PowerBI to visualize sales trends, resulting in a 20% increase in revenue by refining target marketing strategies. Why Choose Me? • Proven Expertise: Extensive background in leading support platforms and analytics software. • Strategic Insights: Ability to transform complex data into actionable strategies that fuel growth. • Commitment to Excellence: Your success is my priority, and I strive to deliver top-tier service in every engagement. I invite you to partner with me for customer support, software implementation, project management, product management, business administration, and analytics solutions that are not just effective but transformative. Together, let’s turn challenges into opportunities and data into strategic advantage.
Verifications
On time
100%
On budget
100%
Accept rate
100%
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Portfolio

Portfolio

12463129
As a SaaS Implementation Specialist and Customer Service Expert at Xceed365, I played a pivotal role in ensuring seamless integration of software solutions tailored to meet client needs. My primary responsibilities included overseeing end-to-end implementation processes, troubleshooting technical challenges, and delivering personalized support to maximize user adoption and satisfaction. A key highlight of my work was successfully onboarding multiple clients across various industries, ensuring their transition to Xceed365’s HR and performance management platforms was smooth and efficient. This involved conducting comprehensive needs assessments, configuring software to align with organizational goals, and training end-users to optimize their experience. What sets my work apart is my dual focus on technical excellence and exceptional customer service. I prioritized clear communication, prompt issue resolution, and fostering strong client relationships. This holistic approach not only e
SaaS Implementation Specialist
As a SaaS Implementation Specialist and Customer Service Expert at Xceed365, I played a pivotal role in ensuring seamless integration of software solutions tailored to meet client needs. My primary responsibilities included overseeing end-to-end implementation processes, troubleshooting technical challenges, and delivering personalized support to maximize user adoption and satisfaction. A key highlight of my work was successfully onboarding multiple clients across various industries, ensuring their transition to Xceed365’s HR and performance management platforms was smooth and efficient. This involved conducting comprehensive needs assessments, configuring software to align with organizational goals, and training end-users to optimize their experience. What sets my work apart is my dual focus on technical excellence and exceptional customer service. I prioritized clear communication, prompt issue resolution, and fostering strong client relationships. This holistic approach not only e
SaaS Implementation Specialist
12463090
As a Customer Service Specialist at Astranti, I focused on delivering exceptional support to students pursuing their professional qualifications, such as CIMA, ACCA, and other advanced certifications. My role involved assisting students with inquiries about courses, mock exams, and study materials while ensuring a seamless experience from enrollment to completion. One of the highlights of my work was maintaining a high standard of personalized service, understanding each student's unique needs, and guiding them effectively. I also managed critical tasks such as addressing technical issues, facilitating payments and invoices, and ensuring timely access to course materials. Additionally, I provided clarity on policies and procedures, empowering students to make informed decisions about their education. What makes my work special is my ability to combine technical expertise with excellent communication skills, ensuring students feel supported and confident throughout their learning jour
Enhancing Customer Experience
As a Customer Service Specialist at Astranti, I focused on delivering exceptional support to students pursuing their professional qualifications, such as CIMA, ACCA, and other advanced certifications. My role involved assisting students with inquiries about courses, mock exams, and study materials while ensuring a seamless experience from enrollment to completion. One of the highlights of my work was maintaining a high standard of personalized service, understanding each student's unique needs, and guiding them effectively. I also managed critical tasks such as addressing technical issues, facilitating payments and invoices, and ensuring timely access to course materials. Additionally, I provided clarity on policies and procedures, empowering students to make informed decisions about their education. What makes my work special is my ability to combine technical expertise with excellent communication skills, ensuring students feel supported and confident throughout their learning jour
Enhancing Customer Experience
11854374
In my recent project, I leveraged PowerBI to conduct a comprehensive analysis of organizational sales data, utilizing a granular approach that allowed for an in-depth examination of the data. By doing this analysis, I could identify key trends and insights critical for strategic decision-making. This meticulous analysis underscores my ability to transform complex datasets into actionable intelligence, demonstrating a skill set that would be an invaluable asset to your company.
Sales Analysis on PowerBI
In my recent project, I leveraged PowerBI to conduct a comprehensive analysis of organizational sales data, utilizing a granular approach that allowed for an in-depth examination of the data. By doing this analysis, I could identify key trends and insights critical for strategic decision-making. This meticulous analysis underscores my ability to transform complex datasets into actionable intelligence, demonstrating a skill set that would be an invaluable asset to your company.
Sales Analysis on PowerBI
11854303
In my recent project, I conducted a comprehensive analysis using Tableau to delve into the intricacies of organizational production costs, sales, and profits. By leveraging granular data, I was able to uncover valuable insights that could drive strategic decision-making and foster financial growth. This in-depth analysis not only demonstrates my proficiency with advanced analytical tools but also highlights my commitment to delivering actionable business intelligence. I am eager to bring this same level of detail-oriented analysis and strategic acumen to your esteemed company.
Dashboard on Tableau
In my recent project, I conducted a comprehensive analysis using Tableau to delve into the intricacies of organizational production costs, sales, and profits. By leveraging granular data, I was able to uncover valuable insights that could drive strategic decision-making and foster financial growth. This in-depth analysis not only demonstrates my proficiency with advanced analytical tools but also highlights my commitment to delivering actionable business intelligence. I am eager to bring this same level of detail-oriented analysis and strategic acumen to your esteemed company.
Dashboard on Tableau
11876687
As a dedicated analyst, I have successfully completed a comprehensive website analysis project, demonstrating a meticulous approach to optimizing web performance and design. My commitment to excellence is evident in the detailed examination and actionable insights provided, ensuring enhanced user experience and business effectiveness. This project showcases my ability to deliver professional, in-depth analyses that drive tangible improvements and strategic growth. I know you are seeking a candidate with proven expertise and a results-driven mindset, my skills and experience will be a valuable asset to you. Reach out to me today and let's work together in achieving your business goals.
Website Analysis Report
As a dedicated analyst, I have successfully completed a comprehensive website analysis project, demonstrating a meticulous approach to optimizing web performance and design. My commitment to excellence is evident in the detailed examination and actionable insights provided, ensuring enhanced user experience and business effectiveness. This project showcases my ability to deliver professional, in-depth analyses that drive tangible improvements and strategic growth. I know you are seeking a candidate with proven expertise and a results-driven mindset, my skills and experience will be a valuable asset to you. Reach out to me today and let's work together in achieving your business goals.
Website Analysis Report
As a dedicated analyst, I have successfully completed a comprehensive website analysis project, demonstrating a meticulous approach to optimizing web performance and design. My commitment to excellence is evident in the detailed examination and actionable insights provided, ensuring enhanced user experience and business effectiveness. This project showcases my ability to deliver professional, in-depth analyses that drive tangible improvements and strategic growth. I know you are seeking a candidate with proven expertise and a results-driven mindset, my skills and experience will be a valuable asset to you. Reach out to me today and let's work together in achieving your business goals.
Website Analysis Report
As a dedicated analyst, I have successfully completed a comprehensive website analysis project, demonstrating a meticulous approach to optimizing web performance and design. My commitment to excellence is evident in the detailed examination and actionable insights provided, ensuring enhanced user experience and business effectiveness. This project showcases my ability to deliver professional, in-depth analyses that drive tangible improvements and strategic growth. I know you are seeking a candidate with proven expertise and a results-driven mindset, my skills and experience will be a valuable asset to you. Reach out to me today and let's work together in achieving your business goals.
Website Analysis Report
11854399
In my previous role, I leveraged Salesforce to address customer complaints with a focus on swift resolution and satisfaction. My approach involved actively listening to concerns, analyzing data to identify patterns, and personalizing solutions that not only resolved individual issues but also enhanced the overall customer experience. This proactive and empathetic handling of complaints contributed to a significant increase in customer retention rates, underscoring my commitment to service excellence and organizational profitability.
Customer Service on Salesforce
In my previous role, I leveraged Salesforce to address customer complaints with a focus on swift resolution and satisfaction. My approach involved actively listening to concerns, analyzing data to identify patterns, and personalizing solutions that not only resolved individual issues but also enhanced the overall customer experience. This proactive and empathetic handling of complaints contributed to a significant increase in customer retention rates, underscoring my commitment to service excellence and organizational profitability.
Customer Service on Salesforce
12463129
As a SaaS Implementation Specialist and Customer Service Expert at Xceed365, I played a pivotal role in ensuring seamless integration of software solutions tailored to meet client needs. My primary responsibilities included overseeing end-to-end implementation processes, troubleshooting technical challenges, and delivering personalized support to maximize user adoption and satisfaction. A key highlight of my work was successfully onboarding multiple clients across various industries, ensuring their transition to Xceed365’s HR and performance management platforms was smooth and efficient. This involved conducting comprehensive needs assessments, configuring software to align with organizational goals, and training end-users to optimize their experience. What sets my work apart is my dual focus on technical excellence and exceptional customer service. I prioritized clear communication, prompt issue resolution, and fostering strong client relationships. This holistic approach not only e
SaaS Implementation Specialist
As a SaaS Implementation Specialist and Customer Service Expert at Xceed365, I played a pivotal role in ensuring seamless integration of software solutions tailored to meet client needs. My primary responsibilities included overseeing end-to-end implementation processes, troubleshooting technical challenges, and delivering personalized support to maximize user adoption and satisfaction. A key highlight of my work was successfully onboarding multiple clients across various industries, ensuring their transition to Xceed365’s HR and performance management platforms was smooth and efficient. This involved conducting comprehensive needs assessments, configuring software to align with organizational goals, and training end-users to optimize their experience. What sets my work apart is my dual focus on technical excellence and exceptional customer service. I prioritized clear communication, prompt issue resolution, and fostering strong client relationships. This holistic approach not only e
SaaS Implementation Specialist
12463090
As a Customer Service Specialist at Astranti, I focused on delivering exceptional support to students pursuing their professional qualifications, such as CIMA, ACCA, and other advanced certifications. My role involved assisting students with inquiries about courses, mock exams, and study materials while ensuring a seamless experience from enrollment to completion. One of the highlights of my work was maintaining a high standard of personalized service, understanding each student's unique needs, and guiding them effectively. I also managed critical tasks such as addressing technical issues, facilitating payments and invoices, and ensuring timely access to course materials. Additionally, I provided clarity on policies and procedures, empowering students to make informed decisions about their education. What makes my work special is my ability to combine technical expertise with excellent communication skills, ensuring students feel supported and confident throughout their learning jour
Enhancing Customer Experience
As a Customer Service Specialist at Astranti, I focused on delivering exceptional support to students pursuing their professional qualifications, such as CIMA, ACCA, and other advanced certifications. My role involved assisting students with inquiries about courses, mock exams, and study materials while ensuring a seamless experience from enrollment to completion. One of the highlights of my work was maintaining a high standard of personalized service, understanding each student's unique needs, and guiding them effectively. I also managed critical tasks such as addressing technical issues, facilitating payments and invoices, and ensuring timely access to course materials. Additionally, I provided clarity on policies and procedures, empowering students to make informed decisions about their education. What makes my work special is my ability to combine technical expertise with excellent communication skills, ensuring students feel supported and confident throughout their learning jour
Enhancing Customer Experience
11854374
In my recent project, I leveraged PowerBI to conduct a comprehensive analysis of organizational sales data, utilizing a granular approach that allowed for an in-depth examination of the data. By doing this analysis, I could identify key trends and insights critical for strategic decision-making. This meticulous analysis underscores my ability to transform complex datasets into actionable intelligence, demonstrating a skill set that would be an invaluable asset to your company.
Sales Analysis on PowerBI
In my recent project, I leveraged PowerBI to conduct a comprehensive analysis of organizational sales data, utilizing a granular approach that allowed for an in-depth examination of the data. By doing this analysis, I could identify key trends and insights critical for strategic decision-making. This meticulous analysis underscores my ability to transform complex datasets into actionable intelligence, demonstrating a skill set that would be an invaluable asset to your company.
Sales Analysis on PowerBI
11854303
In my recent project, I conducted a comprehensive analysis using Tableau to delve into the intricacies of organizational production costs, sales, and profits. By leveraging granular data, I was able to uncover valuable insights that could drive strategic decision-making and foster financial growth. This in-depth analysis not only demonstrates my proficiency with advanced analytical tools but also highlights my commitment to delivering actionable business intelligence. I am eager to bring this same level of detail-oriented analysis and strategic acumen to your esteemed company.
Dashboard on Tableau
In my recent project, I conducted a comprehensive analysis using Tableau to delve into the intricacies of organizational production costs, sales, and profits. By leveraging granular data, I was able to uncover valuable insights that could drive strategic decision-making and foster financial growth. This in-depth analysis not only demonstrates my proficiency with advanced analytical tools but also highlights my commitment to delivering actionable business intelligence. I am eager to bring this same level of detail-oriented analysis and strategic acumen to your esteemed company.
Dashboard on Tableau
11876687
As a dedicated analyst, I have successfully completed a comprehensive website analysis project, demonstrating a meticulous approach to optimizing web performance and design. My commitment to excellence is evident in the detailed examination and actionable insights provided, ensuring enhanced user experience and business effectiveness. This project showcases my ability to deliver professional, in-depth analyses that drive tangible improvements and strategic growth. I know you are seeking a candidate with proven expertise and a results-driven mindset, my skills and experience will be a valuable asset to you. Reach out to me today and let's work together in achieving your business goals.
Website Analysis Report
As a dedicated analyst, I have successfully completed a comprehensive website analysis project, demonstrating a meticulous approach to optimizing web performance and design. My commitment to excellence is evident in the detailed examination and actionable insights provided, ensuring enhanced user experience and business effectiveness. This project showcases my ability to deliver professional, in-depth analyses that drive tangible improvements and strategic growth. I know you are seeking a candidate with proven expertise and a results-driven mindset, my skills and experience will be a valuable asset to you. Reach out to me today and let's work together in achieving your business goals.
Website Analysis Report
As a dedicated analyst, I have successfully completed a comprehensive website analysis project, demonstrating a meticulous approach to optimizing web performance and design. My commitment to excellence is evident in the detailed examination and actionable insights provided, ensuring enhanced user experience and business effectiveness. This project showcases my ability to deliver professional, in-depth analyses that drive tangible improvements and strategic growth. I know you are seeking a candidate with proven expertise and a results-driven mindset, my skills and experience will be a valuable asset to you. Reach out to me today and let's work together in achieving your business goals.
Website Analysis Report
As a dedicated analyst, I have successfully completed a comprehensive website analysis project, demonstrating a meticulous approach to optimizing web performance and design. My commitment to excellence is evident in the detailed examination and actionable insights provided, ensuring enhanced user experience and business effectiveness. This project showcases my ability to deliver professional, in-depth analyses that drive tangible improvements and strategic growth. I know you are seeking a candidate with proven expertise and a results-driven mindset, my skills and experience will be a valuable asset to you. Reach out to me today and let's work together in achieving your business goals.
Website Analysis Report
11854399
In my previous role, I leveraged Salesforce to address customer complaints with a focus on swift resolution and satisfaction. My approach involved actively listening to concerns, analyzing data to identify patterns, and personalizing solutions that not only resolved individual issues but also enhanced the overall customer experience. This proactive and empathetic handling of complaints contributed to a significant increase in customer retention rates, underscoring my commitment to service excellence and organizational profitability.
Customer Service on Salesforce
In my previous role, I leveraged Salesforce to address customer complaints with a focus on swift resolution and satisfaction. My approach involved actively listening to concerns, analyzing data to identify patterns, and personalizing solutions that not only resolved individual issues but also enhanced the overall customer experience. This proactive and empathetic handling of complaints contributed to a significant increase in customer retention rates, underscoring my commitment to service excellence and organizational profitability.
Customer Service on Salesforce
Changes saved
5.0 · 1 Review
Reviews
S
Website Analysis Report • $28 USD
Very professional and detail-oriented! Excellent work, looking forward to working together further. Highly recommended.
Rick R.
@s25986241
•
Flag of
Loxahatchee, United States
•
9 months ago
Share
Experience
SaaS Implementation Consultant
May, 2024 - Present
•
7 months, 18 days
Xceed365 Limited
May, 2024 - Present
•
7 months, 18 days
• Led new client onboarding, ensuring smooth implementation of the Xceed365 platform tailored to client needs. • Acted as the primary contact, providing prompt support via phone, email, and chat to resolve issues. • Conducted regular check-ins to ensure clients optimized the platform for their HR goals. • Collaborated with the product team, offering client feedback to drive improvements. • Built strong client relationships, focusing on long-term satisfaction and loyalty.
L
Lilian311223
@Lilian311223
 ·
Supervisor
To Whom It May Concern, I had the pleasure of working closely with Prince Ibenne during his time as a key contributor to the Xceed365 implementation project. His role in guiding clients through the onboarding process and ensuring a seamless integration of the platform was nothing short of outstanding. Prince is an exceptional professional who goes above and beyond in his commitment to client success. His attention to detail, ability to understand client needs, and dedication to delivering results made a significant impact on the success of our projects. He consistently ensured that clients were comfortable with the platform and quickly addressed any issues that arose, always with a positive and solutions-oriented attitude. What sets Prince apart is his ability to build strong relationships. He takes the time to listen to clients, understand their unique challenges, and provide thoughtful guidance. His communication skills are top-notch, whether he’s resolving complex queries or collaborating with our internal team. Prince’s proactive approach and collaborative nature fostered an environment of trust, both with our clients and within the team. I have no doubt that Prince will excel in any role he takes on, and I wholeheartedly recommend him. His dedication, expertise, and client-first approach make him a valuable asset to any organization. Best regards, Lilian Anigbogu Project Manager, Xceed365
May, 2024 - Present
•
7 months, 18 days
Management Assistant
Dec, 2022 - Apr, 2023
•
3 months, 30 days
52/50 Group LLC
Dec, 2022 - Apr, 2023
•
3 months, 30 days
• Developed and implemented efficient scheduling system, resulting in a 20% increase in productivity for the management team. • Coordinated and organized high-profile meetings and events, ensuring smooth execution and positive feedback from clients. • Analyzed and revised company policies and procedures to streamline operations and improve overall efficiency. • Supported senior management in conducting market research and competitor analysis to drive strategic decision-making.
Dec, 2022 - Apr, 2023
•
3 months, 30 days
Management Assistant
Jan, 2022 - Aug, 2022
•
7 months
Topcontent
Jan, 2022 - Aug, 2022
•
7 months
• Spearheaded the implementation of daily operational duties, resulting in a 15% increase in productivity within the department. • Led the onboarding process for new hires, including training and orientation, to enhance team integration and performance. • Provided frontline customer support, addressing inquiries and resolving issues promptly to maintain high levels of client satisfaction. • Analyzed data and prepared reports that enabled informed decision-making and strategic planning.
Jan, 2022 - Aug, 2022
•
7 months
Education
Professional Diploma in Business Intelligence and Dashboard Creation & Development
2023 - 2024
•
1 year
Flag of
Nigeria
2023 - 2024
•
1 year
University of Calabar
2018 - 2022
•
4 years
BSc in Business Management
Flag of
Nigeria
2018 - 2022
•
4 years
Qualifications
Salesforce Sales Operation
2024
PATHSTREAM
Completing the Salesforce Sales Operations program has been a valuable learning experience for me. I have gained practical skills and knowledge in managing sales processes, analyzing data, and optimizing performance. I'm glad to obtain this certificate because it demonstrates my proficiency in using Salesforce tools and best practices.
2024
CVS Health Call Center Customer Service
2023
CVS Health
The CVS Health Call Center Customer Service program has provided me with valuable skills and knowledge that are essential for working in a fast-paced and dynamic environment. I have learned how to communicate effectively with customers, resolve issues and complaints, and provide accurate and timely information. I have also gained experience in using various software applications and tools to manage customer data, track orders, and process payments.
2023
Google Project Management
2022
Google
I earned the Google Project Management Certificate and have completed six courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare me for introductory-level roles in Project Management. I am competent in initiating, planning and running both traditional and agile projects.
2022
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