I help small and medium Sized Companies optimize their Customer Journey,i deliver overwhelming Customer Experience by mapping strategies to promote customer satisfaction with a high rate of retention. ✅I deliver first order Customer relationship Management (email, phone,chat support) "I help my clients manage difficult Customers. "I create Measurable strategies to help my clients ensure high customer retention. These are the main business processes i deal with as a customer service agent ✅The customer Knowledge base "Ticketing " forms Community forums These are the tools i use to run daily task to reach target results Zendesk Trello Hubspot Slack Google sheet Message me let's chat further on how i can be of help to you!!