As a seasoned Virtual Assistant with over 4 years of experience, I specialize in providing high-level administrative support, project coordination, and customer service to entrepreneurs and business leaders. My expertise lies in helping businesses manage their operations, enhance communication, and achieve growth through efficient and proactive assistance.
What I Bring to the Table:
Administrative Excellence: Proficient in managing schedules, coordinating meetings, organizing files, and ensuring seamless day-to-day operations.
Customer Relationship Management: Skilled in handling various CRMs like Tidiot, pipedrive, Hubspot, freshdesk, zendesk e.t.c to optimize client interactions and manage leads effectively.
Communication Mastery: Adept at managing emails, preparing reports, and facilitating clear communication across teams.
Social Media & Online Tools: Experienced in social media management, and using platforms like Airbnb and Zillow for real estate-related tasks.
Versatile Task Management: Competent in data entry, appointment setting, travel arrangements, and other administrative duties.
Why Hire Me:
I deliver results with a strong work ethic and attention to detail.
I am highly adaptable and quick to learn new tools and systems.
I approach every project with professionalism, reliability, and a commitment to excellence.
Let’s collaborate to take your business to the next level! Connect with me to discuss how I can help manage your operations and free up your time for strategic growth.
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Experience
Administrative virtual assistant
Jan, 2024 - Present
•
10 months, 27 days
Wayber Technologies
Jan, 2024 - Present
•
10 months, 27 days
Address customer inquiries and resolve issues to ensure good satisfaction levels by managing support tickets, calls, and emails efficiently, with prompt and accurate responses. Maintain a 90% resolution rate for product or service-related concerns within established timelines. Deliver outstanding customer service by actively listening to customer needs and providing effective solutions while continuously seeking ways to improve service delivery and enhance overall satisfaction.
Lagos, Nigeria
Jan, 2024 - Present
•
10 months, 27 days
Customer servive support
Oct, 2021 - Nov, 2023
•
2 years, 1 month
Laylet Technologies
Oct, 2021 - Nov, 2023
•
2 years, 1 month
Overseeing Customer Support Operations with proficiency in providing product
recommendations, resolving queries, and managing issues. Elevating service quality through
vigilant performance monitoring and proactively engaging with customers. Conducting valuable
product satisfaction surveys and leading customer interactions by offering recommendations
and ensuring exceptional experiences.
Lagos, Nigeria
Oct, 2021 - Nov, 2023
•
2 years, 1 month
Education
Lagos State University
2007 - 2012
•
5 years
Bsc.Ed Physics
Nigeria
2007 - 2012
•
5 years
Qualifications
In-demand IT skills
2024
Digital witch Community
practical hands-on on major CRM tools
2024
Verifications
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