Yadira D.

I am a highly experienced professional with over 7 years of expertise in customer service and call center operations. I have worked with renowned companies such as Amazon, Uber, and Bolt, managing customer inquiries through calls, chats, and messages. My skills include handling difficult clients, managing complaints and claims, and utilizing tools like Excel and the Office suite to optimize workflows. I excel in public speaking, virtual meetings, and team leadership, ensuring efficient collaboration and goal achievement. With knowledge of artificial intelligence tools, a disciplined and respectful approach, and a calm, patient demeanor, I am committed to delivering exceptional results and fostering positive client relationships.