AWS AI-Powered Chatbot Development Documentation

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about 3 hours ago

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Need a proper documentation Draft including Architectural level(with tools or diagram) explanation which a developer can look into & start implementation. Use Case : Company E, a cloud infrastructure provider, has a complex network of systems and services that require constant monitoring and troubleshooting. The operations team often receives a high volume of support requests from internal and external customers, ranging from technical issues to service inquiries. R is interested in exploring the use of Generative AI to create an intelligent chatbot that can assist customers in finding relevant runbooks, knowledge articles, or automated solutions to their problems. How can R leverage Generative AI to build a conversational interface that can understand the context of customer requests, retrieve the appropriate information, and provide helpful guidance? What are the key considerations in developing and deploying an AI- powered operations chatbot that delivers a seamless customer experience? NOTE; Only AWS products are to be used & AWS AI tools

Artificial Intelligence

Project ID: 39011154

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2 freelancers are bidding on average ₹11,200 INR for this job

@nabeelqamar06

Hi, I can help you design and implement a Generative AI-powered chatbot using AWS services to streamline customer support for your cloud infrastructure. This solution will leverage AWS AI tools for natural language understanding and context-driven responses, enhancing customer satisfaction and operational efficiency. Proposed Plan: 1. Chatbot Development: Utilize "Amazon Lex" for conversational interfaces and "Amazon Comprehend" for context understanding. 2. Knowledge Integration: Integrate knowledge repositories like runbooks and articles stored in Amazon S3 with metadata indexed using Amazon OpenSearch Service. 3. Generative AI: Employ Amazon Bedrock to provide intelligent and dynamic responses. 4. Automation: Link workflows to automate resolutions with AWS Lambda and event-driven triggers. 5. Monitoring & Analytics: Implement real-time monitoring using Amazon CloudWatch and feedback loops for continuous improvement. Key Benefits: - Efficient resolution of technical issues via context-aware guidance. - Scalable architecture fully utilizing AWS tools. - Reduced operational load on support teams. I’ll also provide a detailed architectural diagram and documentation to ensure a smooth implementation. Let’s discuss your requirements further to tailor the solution. Best regards, Muhammad Nabeel

₹12,500 INR in 7 days

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@Shrutibimpl

Hello, I have extensive experience in AI as well as AWS products. Looking at your requirement its clear but do have couple of queries too. Let connect over chat. Thanks, Bharat

₹9,900 INR in 5 days