Pratik S.

I have been associated with BPO / Call Center industry for almost 14 years now where I have explored many verticals like Inbound & Outbound telemarketing ( B2C & B2B ), Customer Service & support, appointment setting, lead generation, VA jobs, debt collection & consolidation, merchant cash advance etc. I am absolutely fluent in English ( both written & spoken ) and completely proficient in computers. I have very good knowledge in MS WORD, EXCEL and POWERPOINT and a typing speed of approximately 60 words per minute. I am professional, punctual and dedicated towards my work. I am someone who is a fast learner and result oriented. I am someone who is technically very sound and proficient in using various CRM's ( Hubspot, SugarCRM, zendesk etc ) and phone systems ( Vicidial, Vonage, Phoneburner, Ring Central etc ).