AI-Based Customer Service Chatbot Development
$750-1500 USD
ชำระเงินเมื่อจัดส่ง
### Brief for Developer: AI Customer Service Chatbot Platform
**Objective**: Develop an AI chatbot platform similar to [login to view URL] that enables businesses to create custom AI-driven customer service bots trained on their unique data.
#### Core Features
1. **Custom AI Training**:
- Allow businesses to train bots on specific datasets (e.g., FAQs, customer inquiries).
- Integrate tools to easily upload or connect data sources (documents, FAQs, websites).
2. **Natural Language Processing (NLP)**:
- Use advanced NLP models for language understanding and conversational flow.
- Multi-language support with custom training for each language.
3. **Conversation Management**:
- Flow editor for custom response paths and fallback handling.
- Tools for monitoring active conversations and redirecting users if needed.
4. **Integration Capabilities**:
- APIs to connect with CRM, customer support platforms, and third-party services.
- Real-time integration options for social media, web widgets, and messaging platforms.
5. **Analytics & Reporting**:
- Real-time analytics dashboard with user behavior tracking and bot performance metrics.
- Insight tools to refine conversation paths and bot accuracy over time.
6. **Admin & User Roles**:
- Multi-tiered user access control for management, configuration, and analytics roles.
- Configurable settings for bot behavior, language, and business-specific content.
7. **Scalability & Security**:
- Cloud-based infrastructure with scalability for high-volume customer interactions.
- Security protocols, data encryption, and GDPR compliance.
#### Technical Specifications
- **Backend**: Python/Django or Node.js with machine learning support.
- **Frontend**: React/Vue.js for dashboard, with customizable widget options.
- **Database**: PostgreSQL/MongoDB for data handling, Redis for session management.
- **NLP Models**: OpenAI GPT-3.5 or similar models, with fine-tuning options.
- **Deployment**: Docker containers, scalable on AWS/GCP/Azure.
#### Timeline & Milestones
1. **Phase 1**: Basic platform and NLP integration.
2. **Phase 2**: Customization tools, data integration, and analytics.
3. **Phase 3**: Full deployment, security audit, and testing.
หมายเลขโปรเจค: #38766929
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freelancer 69 คน กำลังเสนอราคาในงานนี้ โดยมีราคาเฉลี่ยอยู่ที่ $1266
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