• Audit and reporting of: Charge entry, Payment postings, Appeal and DOR’s as per SLA and KPI targets. • Preparing daily workloads for staff & coordinating the daily allocation of work. • Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate reports on team performance for senior managers. • Handling new client enquiries and acting as the face of the business. • Providing prompt and accurate information on individual performance. Achievements: • Appreciated by client for giving accuracy for aged AR items • Received appreciation token from Senior Managers for performing on the deadline for $1.5 Mn accounts.

• Working for financial reconciliation process. • Facilitate Operations review for management and staff. • Facilitate HPC-High Performance Culture. • Active member of Documentation Feedback, Development plans and Reports. • On-job training to new candidates. Achievements: • Awarded with Titan of the month and Performance Converges. • Appreciations from client for working on high risk reports and resolving aged issues more than 120+. • Participated in Dialogue Club and Special Training Progra

- Worked on document formatting and proof reading and below. - Data processing, formatting, proof reading, editing and data entry in word, excel and Power point which includes formatting of plain text, tables, flowcharts and all other type. (e.g. TOC, header-footer, columns, subscript & superscript, hyperlinks, all excel formulea) -