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Christiana E.

@K1STYK1T

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Customer Support & ESL Educator|Empowering Success

$8 USD/oră
・
Steagul
Nigeria (11:51 a.m.)
・
S-a alăturat pe mai 25, 2011
$8 USD/oră
・
Customer Support and ESL Specialist dedicated to empowering clients and students through exceptional service and effective communication. Skilled in resolving issues, fostering connections, and delivering personalized solutions to meet diverse needs in both customer care and education. Core Competencies: Customer Relationship Management (CRM) Financial Product Support Remote Communication Tools (Zoom, Slack, Zendesk) Problem Solving and Conflict Resolution Team Collaboration and Leadership Process Improvement
Verificări
Rata de acceptare
100 %
Freelancer Data Entry Clerks Nigeria
Vezi toate opțiunile pentru Data Entry Clerks din Nigeria

Portfoliu

Portfoliu

12447320
Successfully assisted in planning a curriculum that adopts a project-based learning (PBL) approach to engage students in meaningful, real-world tasks. From Grade 1 to Grade 8. Each grade level, i included core concepts, skills, and project ideas that can foster critical thinking, collaboration, and creativity.
CURRICULUM PLANNING
12439172
Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support. Paypal refund dispute
SHOPIFY PROJECT
Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support. Paypal refund dispute
SHOPIFY PROJECT
Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support. Paypal refund dispute
SHOPIFY PROJECT
Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support. Paypal refund dispute
SHOPIFY PROJECT
Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support. Paypal refund dispute
SHOPIFY PROJECT
Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support. Paypal refund dispute
SHOPIFY PROJECT
9939298
Supported SHOPIFY STORE by handling email inquiries, resolving order issues, refund processing and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support.
Customer Support
12438701
Designed and delivered engaging lessons to students of varying proficiency levels, focusing on grammar, vocabulary, and speaking skills. Built strong rapport with students and parents, leading to a 50% improvement in student performance. Utilized digital platforms for remote teaching, ensuring seamless learning experiences.
TESOL CERTIFICATION
Designed and delivered engaging lessons to students of varying proficiency levels, focusing on grammar, vocabulary, and speaking skills. Built strong rapport with students and parents, leading to a 50% improvement in student performance. Utilized digital platforms for remote teaching, ensuring seamless learning experiences.
TESOL CERTIFICATION
12447320
Successfully assisted in planning a curriculum that adopts a project-based learning (PBL) approach to engage students in meaningful, real-world tasks. From Grade 1 to Grade 8. Each grade level, i included core concepts, skills, and project ideas that can foster critical thinking, collaboration, and creativity.
CURRICULUM PLANNING
12439172
Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support. Paypal refund dispute
SHOPIFY PROJECT
Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support. Paypal refund dispute
SHOPIFY PROJECT
Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support. Paypal refund dispute
SHOPIFY PROJECT
Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support. Paypal refund dispute
SHOPIFY PROJECT
Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support. Paypal refund dispute
SHOPIFY PROJECT
Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support. Paypal refund dispute
SHOPIFY PROJECT
9939298
Supported SHOPIFY STORE by handling email inquiries, resolving order issues, refund processing and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support.
Customer Support
12438701
Designed and delivered engaging lessons to students of varying proficiency levels, focusing on grammar, vocabulary, and speaking skills. Built strong rapport with students and parents, leading to a 50% improvement in student performance. Utilized digital platforms for remote teaching, ensuring seamless learning experiences.
TESOL CERTIFICATION
Designed and delivered engaging lessons to students of varying proficiency levels, focusing on grammar, vocabulary, and speaking skills. Built strong rapport with students and parents, leading to a 50% improvement in student performance. Utilized digital platforms for remote teaching, ensuring seamless learning experiences.
TESOL CERTIFICATION
Modificările au fost salvate
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Recenzii
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Experiență
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Designed and delivered engaging lessons to students of varying proficiency levels, focusing on grammar, vocabulary, and speaking skills. Built strong rapport with students and parents, leading to a 50% improvement in student performance. Utilized digital platforms for remote teaching, ensuring seamless learning experiences.
Steagul
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oct., 2024 – Prezent
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2 luni, 21 zile
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ian., 2024 - sept., 2024
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ian., 2024 - sept., 2024
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7 luni, 30 zile
- Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. - Leveraged CRM tools to track customer interactions and improve response times. - Maintained a 100% positive feedback rating by delivering personalized and timely support. -Paypal dispute resolution
Steagul
Serbia, Serbia
ian., 2024 - sept., 2024
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7 luni, 30 zile
Remote Social Media Manager
iun., 2022 - ian., 2024
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TSF Skegness Lincolnshire
iun., 2022 - ian., 2024
•
1 an, 7 luni
- Daily content management and page boost - Follow similar page and engage in other pages post from the church’s page to create visibility - Ensured active response to messages and daily post to page
Steagul
Lincolnshire, United Kingdom
iun., 2022 - ian., 2024
•
1 an, 7 luni
Educație
BSc
2010 - 2014
•
4 ani
Steagul
Benin
2010 - 2014
•
4 ani
Olabisi Onabanjo University
2008 - 2010
•
2 ani
Higher Diploma
Steagul
Nigeria
2008 - 2010
•
2 ani
Calificări
Cyber Security Certified
2023
ICS2
Cybersecurity Certification
2023
TESOL
2023
TESOL World Academy
English as a Second Language
2023
Customer service communication
2011
Mindleaders
Certificate of mastering
2011
Certificări
US English - Level 1
US English
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