To Mr Hung, I would apply the cognitive kind of approach in problem solving when it comes to psychology. i.e mental process that psychologists go through to discover, analyze, and solve problems.
In so doing, I would pass through the following procedures:
1. Identification of the problem. Due to fact that there's a family problem to solve and the willing to tackle it., (Between parent and children)
2. Formulation of a tentative guess and collection of facts. (what really is the problem, is it arising from the parent or from the children?) Extra care should be taken as the nature of the problem must be well understood before actually solving the problem.
3. Facts analysis. Here is the very important part, as from here is where we need to come up with a solution, knowing that, this must be a win-win situation. The clients must appreciate that they really have the conflict between the two parties and the will to solve it.
4 Problem solving. Begin with presenting the problem. Now that you have the two parties together, and you, being the common, nonpartisan individual, must present your concern towards solving the problem and come up with a common ground. Must present it simple yet professional not to arouse the non important issues.
5. Call to action. After reaching the consensus, end your session by giving appreciations to both parties by their understanding, and show how grateful you feel to see them uniting again. Show how that family reunion will will bring love and how that will bring good out of each other. You may also tell them how ready you are in whatever time they feel to seek for your help.
6. Vote of thanks,