Scope: Development of Automated Customer Service Chatbot for Publi

$750-1500 USD

Închis

Data postării:

3 luni în urmă

$750-1500 USD

Plata la predare

1. Project Objective Develop an automated customer service chatbot aimed at facilitating the submission and tracking of service requests in various public service categories. The chatbot will use artificial intelligence (AI) to interpret and respond to user inquiries without the need for pre-configured flows. It will operate based on a provided instruction document and will integrate with communication channels such as WhatsApp and Instagram (via Meta's official APIs), along with a control panel for managing and tracking service requests. 2. Main Features- WhatsApp API Integration: Implement the chatbot to serve and respond to citizens via the official WhatsApp API by Meta.- Instagram API Integration: The chatbot must also be available through Instagram's official API, allowing citizens to submit queries and open service requests directly through Instagram Direct Message (DM).- Advanced AI: Utilise AI based on ChatGPT or a similar solution to understand and respond to user inquiries by interpreting the service instructions document.- Service Request Submission: The chatbot must enable citizens to submit service requests in different public service categories by providing the necessary information and categorising the request accordingly.- Control Panel (Helpdesk System): - Service Category Management: Create a panel or website where the public organisation can define the categories of service requests citizens can open (e.g., Public lighting, healthcare, sanitation, etc.). - Viewing and Tracking Requests: The panel will allow department managers to view open requests, filter by category, and track the progress of each service request. - Status Updates: Through the panel, department managers will be able to update the status of the service request (e.g., "In Progress", "Completed", "Pending"), as well as add internal comments or responses to the citizen. - Reports and Statistics: The panel should offer features for generating reports and performance statistics (number of requests, resolution time, most requested categories, etc.).- Service Instructions Documents: The chatbot will read and interpret pre-defined documents (in pdf, docx, or similar formats) containing instructions for handling various service requests.- Customisation per Public Organisation: The system should be customisable for each public organisation, allowing for personalised service categories, request workflows, and specific service configurations.- Service Request History: Citizens should be able to check the status and history of their previous service requests through the chatbot. 3. Technical Requirements- Required Knowledge: - Artificial Intelligence and ChatGPT: Implementation and fine-tuning of AI models based on ChatGPT (OpenAI) or similar solutions. - WhatsApp and Instagram API: Experience with the official Meta API for integration and message handling via WhatsApp and Instagram Direct Message. - Backend Development: Creation and management of a backend to handle service requests and integrate the services, along with a web interface for the control panel. - Document Integration: Ability to extract information from documents in various formats (pdf, docx, etc.) For AI interpretation.- Technologies: - Programming languages: Python, Node.js, or other suitable languages for ai and api integration. - AI frameworks: OpenAI GPT, TensorFlow, or similar. - Integration with databases (MongoDB, MySQL, or PostgreSQL). - Familiarity with RESTful APIs. - Development of responsive web interfaces for the control panel. 4. Additional Features (Desirable)- Multi-platform: In addition to WhatsApp and Instagram, the chatbot should also function on other communication channels (such as Telegram, Webchat, etc.).- Advanced Reporting: Automated, detailed reports on performance, most attended categories, and other key indicators.- Automated Notifications: The system should send automated notifications to the citizen with updates on the service request status. 5. Delivery Timeline- Estimated Timeline: 3 to 5 weeks (negotiable based on complexity).- Partial Deliveries: - First Delivery: Basic chatbot functionality with service request submission (1-2 weeks). - Second Delivery: AI integration and automated responses (2-3 weeks). - Third Delivery: Full integration with WhatsApp, Instagram, and control panel, with final testing (4-5 weeks). - Testing and Adjustments Phase: Final phase for correcting and adjusting functionalities. 6. Documentation and Support- Documentation: Complete documentation of the code, integration instructions, API usage guide, and user manuals for the managers, as well as the control panel operation manual.- Support: Ensure support during the implementation and post-implementation period (to be negotiated). 7. Required Qualifications- Proven experience in developing chatbots.- Practical knowledge of ChatGPT or similar AI solutions.- Experience with WhatsApp and Instagram API (official Meta APIs).- Experience in developing helpdesk systems or control panels for managing workflows.- Ability to deliver a scalable and secure system. 8. Language Support- The system must also support Portuguese (pt-BR) to allow for seamless communication with users in Brazil.

ID-ul proiectului: 38673744

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73 freelanceri plasează o ofertă medie de $1.292 USD pentru proiect

@ahmadayaz

With over a decade of experience in Full Stack Development, WordPress, Mobile App Design, and more, I have a proven track record of handling challenging projects successfully. I have delivered over a thousand successful projects to organizations in various tiers, ensuring top-notch support and high-quality work. I am excited about collaborating on the development of an automated customer service chatbot, integrating WhatsApp and Instagram APIs, and implementing advanced AI using ChatGPT. I am well-equipped to handle backend development, AI frameworks, and database integration, ensuring a responsive control panel for efficient service request management. The project timeline of 3 to 5 weeks and compensation can be discussed based on project complexity. I am open to exploring optional features like multi-platform support, advanced reporting, and automated notifications to enhance the chatbot's capabilities. Tailoring the chatbot to support Portuguese language seamlessly is also a priority. Let's schedule a call to delve into the project specifics and create a user-centric and efficient system that revolutionizes public service interactions through AI-driven technology.

$1.350 USD în 5 zile

5,0

(315 recenzii)

8,8

@softsolution2000

Hi there We are a team of experienced developers with expertise in artificial intelligence, API integration (including WhatsApp and Instagram), backend development, and document interpretation. Our proposal includes implementing a chatbot using AI based on ChatGPT to facilitate service requests submission and tracking. We will create a customisable control panel for managing service categories, tracking requests, updating statuses, generating reports, and handling service instructions documents. Additionally, we will ensure multi-platform support, advanced reporting, and automated notifications for users. Our proposed delivery timeline is 3-5 weeks, with partial deliveries to ensure timely completion. We guarantee complete documentation and support throughout the implementation process. We meet all the required qualifications and can provide language support in Portuguese (pt-BR) for seamless communication with users in Brazil. Please go through my profile its 15 years old see the work I did over the years. ---> No Win No Fee means that your satisfaction is my utmost priority. <---- Lets discuss the job details. Moreover, I am willing to start the job and perform tasks without even being hired; it is just to show my commitment to this project. Looking forward to hear from you. Regards Shah

$975 USD în 7 zile

4,9

(422 recenzii)

8,6

@AwaisChaudhry

Hello, The project for developing an automated customer service chatbot for public services sounds fascinating! Leveraging AI to handle service requests efficiently across platforms like WhatsApp and Instagram is a smart approach. I understand the requirements to integrate Meta's APIs and create a control panel for managing requests. Your need for document interpretation by AI and customization for various public organizations aligns with my expertise. Could you clarify how you envision handling multi-platform support beyond WhatsApp and Instagram? Are there specific channels you have in mind? Should the AI focus on interpreting documents in just PDF and DOCX, or are there any other formats you anticipate needing support for? Would you prefer the control panel to be a web-based application, or is there interest in exploring mobile app development? Looking forward to your insights. Regards, Muhammad Awais

$1.500 USD în 11 zile

4,9

(66 recenzii)

8,3

@nlivenvw

Hi, I understand you're seeking an AI chatbot that can facilitate service request submissions and tracking in various public service categories, integrated with WhatsApp and Instagram. This bot will operate based on an instruction document, and include a control panel for managing service requests. Could you please share the instruction document for the service requests? Would you prefer any specific AI model for chatbot development? As requested, we can identify BOT-generated responses and build a system that supports Portuguese for seamless communication with Brazilian users. I'm ready to start immediately, leveraging the IT expertise of my team that spans over 22 years. I'm confident that we can provide a solution that meets your needs and exceeds your expectations. Looking forward to discussing your project further and answering any questions you may have. Best Regards, Rohit.

$1.350 USD în 15 zile

4,9

(160 recenzii)

8,1

@techplusintl

Hi there, ★★★ ChatGPT / OpenAI / GPT 3.5/4 Expert ★★★ 5+ Years of Experience ★★★ I've read requirements and ready to develop an automated customer service chatbot. I can create custom models for a variety of applications, including language processing, natural language generation, chatbot development, Content Writing, Blogging, SEO, Auto Code Generation in any language as you want, image processing and more. I can combine this with a customized Frontend to get the most our of your AI app. Services I Offer: ✔ Design and implement an OpenAI language model for your specific use case ✔ Train and fine-tune the model to improve its performance ✔ Integrate the model into your application or system ✔ Natural language processing ✔ API Integrations ✔ Content creation & Automation ✔ Website Creation using chat gpt ✔ Automated chatbot creation for Social media sites ✔ Fully Interactive Automated chatbot ✔ AI Model Creation As the requirements on project are not complete and need discussion so i placed tentative bid. To provide you the best quote, let's have a chat! Best Regards, TechPlus Team

$1.500 USD în 20 zile

4,8

(347 recenzii)

8,1

@ZohaibRoy

❇️✅ I can build a smart chatbot that helps manage service requests with ease using advanced AI. It works with WhatsApp and Instagram, letting citizens submit requests directly through these platforms. With a user-friendly control panel, public organizations can categorize requests, track progress, and keep everything organized. This will help you efficiently manage requests, provide quick updates, and generate performance reports, making sure every request is handled smoothly. Let's chat about how I can tailor this solution specifically for your needs, and make public service management simpler for you! ➡️ Here are some of my Relevant Projects: ✅ Smart Citizen Service Chatbot ✅ Whatsapp and Instagram API Integration ✅ AI-Based Request Interpreter ✅ Public Service Control Panel ✅ Service Request Status Tracker ✅ Automated Service Notifications ✅ Multi-channel Chatbot Solutions ✅ Customizable Request Workflows ✅ Performance Report Generator ✅ AI Document Data Extractor Waiting for your response in chat! Best Regards, Zohaib

$750 USD în 2 zile

4,9

(92 recenzii)

7,2

@sagarwal3005

Hello, I am an individual freelancer with a Master's degree in Computer Science from USC, LA, and over 13 years of experience in the field. I can start immediately to work on your requirement. You can count on me not only for the current project but also for any future upgrades or modifications needed. Let's connect and discuss how I can contribute to the success of your project. I am always open to discussing any questions or concerns you may have. Looking forward to hearing from you soon.

$1.278 USD în 7 zile

5,0

(147 recenzii)

7,1

@pksaini1990

Hi, As a seasoned web and mobile app developer, my team at Digital Innovations brings over 12 years of expertise to your project. Our inventive and bespoke approach ensures that we're best placed to meet the demands of your automated customer service chatbot project. We have honed our skills in Artificial Intelligence technologies and API integration, relying on solutions similar to Open AI's Chat GPT, making sure each of communications channels you require is seamlessly integrated. Our proven track record in implementing well-crafted backend systems will facilitate effective multi-platform coverage, allowing you to effectively connect with citizens through diverse channels . In addition to the stated project requirements, we propose innovative extras such as advanced reporting features and automated citizen notifications; plus adding even extra platforms covered such as Telegram or Webchat. With us on board, you'll be working with a reliable partner who addresses your needs diligently and delivers high-quality work within the agreed timeline. So let's get started on utilizing AI approaches effectively for public service and ensuring 100% client satisfaction together. Thanks Regards Parvesh Saini

$825 USD în 20 zile

4,8

(51 recenzii)

6,8

@hasitsolutions

Hi, I am eager to assist in developing an automated customer service chatbot to enhance the submission and tracking of service requests. Our approach will involve integrating with WhatsApp and Instagram through Meta's official APIs, ensuring smooth communication. We'll leverage AI like ChatGPT to understand and address user inquiries, guided by your service instructions document. To streamline operations, I'll create a helpdesk system for managing service requests. It will include service category management where departments can track and update requests. We will implement status updates and generate reports to enhance performance visibility. Citizens will easily check the status and history of their requests through the chatbot. Technically, I will utilize programming languages like Python or Node.js for backend development and AI integration, and for the front end, we can opt for React to ensure a dynamic and responsive interface. We will also enable document processing to interpret your service instructions accurately. The control panel will facilitate customization for different public organizations, tailoring features to specific needs. Thanks & Regards, Abhishek Questions: What AI model would you prefer for the chatbot? Any specific design requirements for the control panel? Do you have a preferred database technology?

$1.000 USD în 20 zile

5,0

(16 recenzii)

5,9

@dataspro

Nice to meet you loamea9, It is a pleasure to communicate with you. My name is Anthony Muñoz, I am the lead engineer for DSPro IT agency and I would like to offer you my professional services. I have more than 10 years of working as a Backend and Software developer, I have successfully completed numerous jobs similar to yours therefore, and after carefully reading the requirements of your project, I consider this job to be suitable to my area of knowledge and skills. I would love to work together to make this project a reality. I greatly appreciate the time provided and I remain pending for any questions or comments. Feel free to contact me. Greetings

$2.252 USD în 7 zile

5,0

(5 recenzii)

5,6

@Giovanni704

Hi there! As I have read, I see you need help, and I could help you! I'm a professional Software Engineer with more than 10 years of experience and more than 300 projects done here on this platform. I offer unlimited revisions and I don't require any payment in front. I always meet delivery deadlines working until I get the desired results. I know all the most used softwares to do this project specifically, I could even give you some other options in case you think is better to use other tools. Send me a message so I can show you my previous work and we can discuss more. Best regards, Giovanni.

$750 USD în 1 zi

4,9

(9 recenzii)

5,2

@Yuriisay

Hi there. I have extensive experience in developing AI-powered chatbots integrated with platforms like WhatsApp and Instagram, utilizing Meta's official APIs. I can design a comprehensive solution that interprets user queries using advanced AI models such as ChatGPT, streamlining the submission and tracking of public service requests. My approach will ensure the chatbot is highly responsive, provides accurate status updates, and integrates seamlessly with a customizable control panel for managing service requests across categories. Let’s connect to further discuss your exact requirements and how I can help deliver a scalable, secure system with multi-language support. Thank you.

$1.125 USD în 7 zile

5,0

(9 recenzii)

5,2

@JustinJcob

Hi Thank you for the opportunity to bid on your project. An experienced AI developer and integration expert ready to bring your vision to life through an automated customer service chatbot that leverages advanced AI, integrates with WhatsApp and Instagram official APIs, offers a user-friendly control panel, and ensures efficient service request management across public service categories. Let my skills speak for you as we embark on this journey to revolutionize citizen engagement and service delivery. I use the freelancer.com milestone payment system, ensuring secure and smooth progress as we work together. Looking forward to the opportunity to collaborate and bring your project to life. Kind regards, Haroon Z .

$1.125 USD în 7 zile

5,0

(12 recenzii)

4,9

@hussainmuzammal4

In addition to meeting your technological requirements, I am highly practiced in developing responsive web interfaces and constructing backends - all crucial to creating a seamless end-to-end workflow for your chatbot program. The professional success of my IT company has been driven by my persistent commitment to hiring expert freelancers who ensure comprehensive job coverage, aligning perfectly with your project's customization need. Keeping in mind that efficient task execution, as well as customization are top priorities for you, I feel confident about giving you a solid product. Having also worked on projects entailing database integration (MongoDB, MySQL or PostgreSQL), your requirement for performance reports and service history can be seamlessly executed. Therefore, if you need a Chatbot specialist who is genuinely conversant with Artificial Intelligence, ChatGPT, versatile AI frameworks like OpenAI GPT as well as various backend development languages; someone proficient at handling APIs and conversant with extracting document information – believe it or not – I am your one-stop solution! Let’s discuss this further to uncover possible synergies.

$750 USD în 7 zile

5,0

(12 recenzii)

4,5

@prayogo803

Hello, my name is Prayogo, and I have been working as a Full-stack Engineer for 12 years. I have carefully read your job description and feel confident that I can successfully complete your project. I am proficient in Python, PHP, ChatGPT, Chatbot and HTML5 and have similar experience with projects like yours. Additionally, I am fluent in English and can communicate effectively to ensure we are on the same page throughout the project. Could we open a chat for a brief discussion? Thank you.

$1.250 USD în 10 zile

5,0

(7 recenzii)

4,2

@jacobian64

I just went through the Job details that you looking for a "Scope: Development of Automated Customer Service Chatbot for Publi". I am writing to express my interest in working with you on your project. I am a web designer with 9 years of experience in website development, e-commerce platforms, and custom web applications. I have experience working with PHP, HTML, CSS, React Js and JavaScript and popular content management systems. I have extensive experience with Adobe Creative Suite, Photoshop, Figma, XD, AI and other design tools to ensure a professional and high-quality result. I am available to discuss your project requirements in more detail and answer any questions you may have. Please feel free to contact me at your earliest convenience.

$1.125 USD în 7 zile

5,0

(5 recenzii)

4,1

@asad2379

As an adept and adaptable Full-Stack Developer with robust skills in languages, frameworks, and technologies specified in your project description, I am confident I can deliver the automated customer service chatbot you need. My extensive experience in developing responsive web interfaces and using RESTful APIs will enable me to smoothly integrate your AI-based customer service system with WhatsApp, Instagram, and other platforms, essentially streamlining public communication. Leveraging on my specialized skill set in MERN stack development, we can bring the features like ChatGPT-based AI, a customisable control panel for managing requests, and document integration to reality within your specified timeline. In addition, my problem-solving abilities allow me to effectively deal with technical hurdles head-on. For instance, I can seamlessly handle document extraction from a variety of formats (pdf, docx) for AI interpretation - a key requirement for this undertaking. Furthermore, my expertise in handling databases (MongoDB, MySQL, PostgreSQL) aligns perfectly with the project's desire for real-time request tracking and performance analysis.

$750 USD în 7 zile

5,0

(12 recenzii)

4,2

@Kiranshaikh2388

Hello loamea9 As a Senior creative graphic designer, I'll complete Scope: Development of Automated Customer Service Chatbot for Publi and share the initial draft with you within 6 to 7 hours at no cost. I'll also share examples of my creative work in a private chat. I'm Kiran Shaikh, a Professional Graphic Designer & Digital Content Creator with over 8 years of experience. I specialize in bringing unique, creative ideas to life based on your specific needs. Your satisfaction is my top priority. Why choose me? - Unique designs, never repeated - High-quality results - Fast and clear communication - 100% satisfaction guaranteed What you'll get: - 300 DPI print-ready files - AI/EPS/PSD/PDF/JPEG/PNG formats ✨ Experience My Design Magic ✨ I invite you to explore my portfolio: https://www.freelancer.com/u/Kiranshaikh2388 Let's chat about your project! Thank you, Kiran Shaikh

$750 USD în 5 zile

4,5

(9 recenzii)

4,2

@hostnocteam

Hi, I have reviewed the document and I can assist with creating a chatbot that utilizes ChatGPT for natural language processing, integrating with WhatsApp and Instagram APIs for seamless user interaction. With over 5 years of experience in chatbot development and API integrations, I can build a control panel for streamlined service request management and real-time tracking. I focus on ensuring the chatbot can read various document formats for accurate responses and allow customization for different public organizations. I can deliver an initial version within 2 weeks, followed by full integration thereafter. Let’s discuss how I can meet your requirements. Best regards, Raheel

$1.500 USD în 14 zile

5,0

(18 recenzii)

4,0

@malkesh3m

⭐ Hi, My availability is immediate. I read your project post on Python Developer to Develop an automated customer service chatbot aimed at facilitating the submission and tracking of service requests in various public service categories. We are experienced full-stack Python developers with skill sets in - Python, Django, Flask, FastAPI, Jupyter Notebook, Selenium, Data Visualization, ETL - React, JavaScript, jQuery, TypeScript, NextJS, React Native - NodeJS, ExpressJS - Web App Development, Data Science, Web/API Scrapping - API Development, Authentication, Authorization - SQLAlchemy, PostegresDB, MySQL, SQLite, SQLServer, Datasets - Web hosting, Docker, Azure, AWS, GPC, Digital Ocean, GoDaddy, Web Hosting - Python Libraries: NumPy, pandas, scikit-learn, tensorflow, etc. Please send a message So we can quickly discuss your project and proceed further. I am looking forward to hearing from you. Thanks

$1.396 USD în 24 zile