WhatsApp Customer Service Solution Setup

$250-750 USD

Închis

Data postării:

circa 1 lună în urmă

$250-750 USD

Plata la predare

We're looking to leverage our existing WhatsApp Business API account to set up a robust messaging solution for our customer service. This will cater for 5 customer service representatives. Key Requirements: - Setup of a WhatsApp solution for customer service - Enabling of text messaging and media sharing capabilities - Possible future inclusion of automated responses, customer service ticket management, and analytics and reporting features - Support for simultaneous multi-user access to accommodate up to 5 customer service representatives. - Implementation of pre-defined message templates for frequently asked questions to save time. - Ability to tag and categorize conversations for better management and quick retrieval. - Maintaining detailed customer profiles with chat histories to provide personalized service. - Setting up custom notifications for new messages, important alerts, and system updates. - Integration with existing CRM or customer service systems to streamline operations. Ideal Skills and Experience: - Proven experience with WhatsApp Business API - Prior experience in setting up customer service solutions - Knowledge of customer service software and ticket management systems - Understanding of analytics and reporting tools Please note, we currently do not require automated responses or customer service ticket management, but the system should be designed with the flexibility for these features to be included in the future.

PHP

MySQL

Software Architecture

JavaScript

HTML

ID-ul proiectului: 38863298

Despre proiect

107 propuneri

Proiect la distanță

Activ: 8 zile în urmă

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107 freelanceri plasează o ofertă medie de $538 USD pentru proiect

@AwaisChaudhry

Hello Sanjay, I understand that you are looking to set up a WhatsApp customer service solution utilizing your existing WhatsApp Business API account. My approach is to create a comprehensive messaging solution that supports up to five customer service representatives while enabling text messaging and media sharing. I will ensure that the system is flexible for future features like automated responses and ticket management, as well as implement pre-defined message templates to enhance efficiency. Additionally, I will focus on tagging conversations, maintaining detailed customer profiles, and integrating custom notifications to improve the overall customer experience. My technical skills in HTML, JavaScript, MySQL, and PHP are well-suited for this project, and I have proven experience with the WhatsApp Business API, which will ensure a seamless setup. Could you provide more details about your current CRM or customer service systems that we will be integrating with? Thanks, Muhammad Awais

$750 USD în 11 zile

4,9

(174 recenzii)

9,1

@seefattechnologi

Hello, ---->>Got your requirements----- I am highly qualified to do this job with high QUALITY -----WhatsApp Customer Service Solution Setup I am Passionate PHP/Full stack developer having rich experience with so many successful Tasks. Please ping me to get started and provide you great results. Thanks

$700 USD în 7 zile

4,9

(158 recenzii)

8,1

@divumanocha

Hello Greetings, After reviewing your project description, I feel confident and excited to work on this project for you. But I have some crucial things and queries to clear out. Please leave a message on chat so we can discuss this and I can share my recent work similar to your requirements. Thanks for your time! I look forward to hearing from you soon. Best Regards. Divya.

$750 USD în 8 zile

4,9

(152 recenzii)

7,9

@einnovention

With our extensive experience in web development and WhatsApp integration, our team at Einnovention is perfectly equipped to meet your customer service needs. From leveraging the WhatsApp Business API to designing a solution that fosters personalized and efficient communication, our expertise is an ideal fit for your project. We understand the significance of saving time and optimizing operations, both of which are key considerations for this undertaking. Our familiarity with ticket management systems and customer service software enables us to incorporate these features seamlessly should you decide to utilize them in the future; we build solutions that anticipate growth and adaptability. Additionally, our understanding of analytics and reporting tools empowers us to implement precise reporting capabilities for comprehensive insights into your customer service performance. At Einnovention, quality and client satisfaction are paramount. We offer unlimited revisions during project development, ensuring that the final product aligns perfectly with your vision and requirements. Furthermore, our post-project support extends beyond industry-standard two weeks; we're committed to your long-term success. Choose Einnovention for a robust WhatsApp Customer Service Solution that transforms the way you engage with your customers.

$550 USD în 7 zile

4,9

(231 recenzii)

7,9

@umg536

Hi there Sanjay K., I'm bidding on your project "WhatsApp Customer Service Solution Setup". Let's dive in and have a meeting I am expert in this area. please leave a message on my chat so we can discuss the budget and deadline of the project. I have read your project description and i'm confident i can do this project for you perfectly. Regards, Usama ..

$750 USD în 2 zile

5,0

(42 recenzii)

7,3

@sagarwal3005

We have extensive experience with setting up WhatsApp Business API solutions for customer service and are well-equipped to handle all your requirements. Our team will seamlessly integrate text messaging and media sharing capabilities, while also implementing pre-defined message templates for efficiency. With our expertise in customer service software and ticket management systems, we can ensure smooth multi-user access and personalized service for up to 5 representatives. Rest assured, our solution will be flexible to accommodate future automated responses and ticket management features. Let us streamline your operations and enhance your customer service experience.

$619,01 USD în 7 zile

4,9

(161 recenzii)

7,3

@Rekhathakur

Hi!!! I am incredibly intrigued by your project! With my extensive experience as a full-stack developer and proficiency in various technologies such as Node.JS, MongoDB, PHP/Laravel, and AWS services, I am ideally positioned to assist with your WhatsApp customer service solution setup. My familiarity with the WhatsApp Business API and prior projects in customer service solutions gives me a unique insight into the intricate nuances that can maximize the platform's capabilities for your needs. From setting up text messaging and media sharing features to implementing pre-defined message templates and maintaining detailed customer profiles, I have a solid understanding of the requirements outlined in your description.

$750 USD în 7 zile

4,6

(117 recenzii)

7,8

@kanika6665

Dear Sanjay, I am excited to propose a comprehensive WhatsApp Customer Service Solution Setup for your business. With my extensive experience in setting up customer service solutions and expertise in WhatsApp Business API, I am well-equipped to meet your requirements. To ensure optimal customer service, I will set up a robust messaging solution that enables text messaging, media sharing, and the implementation of pre-defined message templates for FAQs. I will also incorporate features such as simultaneous multi-user access for up to 5 representatives, conversation tagging, and detailed customer profiles with chat histories. Additionally, I will integrate custom notifications, system updates, and the flexibility for future inclusion of automated responses, ticket management, and analytics tools. My skills in MySQL, HTML, JavaScript, Software Architecture, and PHP align perfectly with the project needs. Could you please share more details about your existing CRM or customer service systems for seamless integration? Looking forward to the opportunity to work together on this project. Regards, KANIKA

$585 USD în 25 zile

5,0

(81 recenzii)

7,0

@vovapod

Hello, Sanjay. My name is Volodymyr, i'm a Project Manager and Lead of our small team (15+ members). We can help you with this project. At this time we are open to new projects. We will try our best, as usual:) Best regards, VepBit Team.

$700 USD în 21 zile

5,0

(57 recenzii)

6,9

@jayprakashyadav

As a seasoned web developer with over 15 years in the field, my skill-set spans across key areas that your project requires. I have hands-on experience with Whatsapp Business API; from integrating it into existing systems to setting up sophisticated messaging solutions. Most recently, I've had the unique privilege of working with Open AI API for auto-generating articles, images, and social shares—an experience that has given me a deep understanding of emerging technologies. My proficiency isn't limited to APIs alone. I'm also well-versed in a range of development platforms including WordPress and Joomla where we can leverage existing plugins and tools to enhance your customer service system. Combined with my knowledge of HTML, CSS, PHP, MySQL and more, I'm convinced I can meet all your requirements while offering additional value to accommodate any future features you might need. Lastly, but certainly not least, excellent problem-solving skills are key to successful implementation of any complex system and that's where my 15+ years of experience in industry becomes your most valuable asset as I'm able to add an element of efficiency and creativity. Choose me as your freelancer for this project; together we'll setup a robust and future-proof WhatsApp customer service solution that fully supports all your needs while ensuring high quality personalized care for your customers.

$500 USD în 7 zile

5,0

(55 recenzii)

6,5

@rashidamjad

Dear Sanjay, We are pleased to propose our services for setting up a WhatsApp Customer Service Solution for your business. With our expertise in WhatsApp Business API and customer service solutions, we can ensure a robust messaging system that caters to your needs. Our proposed solution will include text messaging and media sharing capabilities, support for up to 5 customer service representatives, pre-defined message templates, conversation tagging, detailed customer profiles, custom notifications, and integration with existing CRM systems. We have a proven track record in implementing WhatsApp Business API solutions and have prior experience in setting up customer service systems. Our team is well-versed in MySQL, Software Architecture, PHP, HTML, and JavaScript, ensuring a seamless integration of the solution. One question we have is: Do you have any specific preferences or requirements for analytics and reporting features in the WhatsApp Customer Service Solution? We look forward to the opportunity to discuss your project in more detail and tailor our proposal to meet your specific needs. Regards,

$650 USD în 15 zile

5,0

(45 recenzii)

6,6

@izhanali77

Hello, Thank you for considering me for the WhatsApp Customer Service Solution Setup project. I have carefully reviewed the requirements and am confident in my ability to deliver a high-quality solution. I will begin by setting up the WhatsApp solution for customer service, enabling text messaging and media sharing capabilities. I will ensure support for simultaneous multi-user access for up to 5 representatives, implement pre-defined message templates for FAQs, and set up conversation tagging and customer profiling. Additionally, I will customize notifications and integrate with your existing CRM system for seamless operations. I am experienced with WhatsApp Business API, setting up customer service solutions, and working with analytics tools. I am committed to providing a solution that meets your needs and exceeds your expectations. Let's discuss further details and get started on this project.

$250 USD în 1 zi

5,0

(65 recenzii)

6,3

@Daniel99bni

With our extensive expertise, spanning over 15 years, your WhatsApp customer service solution couldn't be in safer hands than ours. We command proven experience with the WhatsApp Business API, notably setting up similar solutions in the past. We can ensure that your needs for text messaging, media sharing and user access for up to 5 service representatives are efficiently met.

$600 USD în 10 zile

4,9

(82 recenzii)

6,1

@hardikshah83

I have worked with call centers for around 15+ years. I can propose to use the following workflow for your solution: 1. Setup Whatsapp API to receive messages in application 2. Every new communication will be entered into work flow and can be assigned to any of the available representative or queued till any one becomes available 3. We can also ask prep questions till the time user is available and reply with templates answers for generic queries 4. Once the communication is assigned to user, he will have option to see past history of the customer and reply him with templated / custom answers 5. In case he's not able to solve the query, he should have option to send communication to 2nd level of escalation This is what I could make out of the brief, lets discuss more and define a scope for the application that solves the business purpose. Thanks for reading the bid.

$750 USD în 30 zile

4,9

(56 recenzii)

6,3

@farhan2quasimi

Hi there, I can already visualize the Solution you are hoping to build. What I have gathered is that You would want a Chat Function built on Top of Whatsapp API and ofcourse the Solution should be Robust. I would like you to connect with us, let's work together to build a Demo or a figma design and Then I would like to use MERN stack to actually build the project. I am Interested and I would love to have a discussion on this. Best Regards Farhan

$300 USD în 7 zile

4,9

(44 recenzii)

6,1

@rajubhalani

Hi, I can assist in setting up a comprehensive WhatsApp customer service solution to streamline your customer support operations. I understand the importance of efficient communication with customers and ensuring a seamless experience for your team. By setting up the WhatsApp solution for customer service, I can help in enabling text messaging and media sharing capabilities, as well as implementing pre-defined message templates for frequently asked questions to save time. Additionally, I can ensure the system supports simultaneous multi-user access for up to 5 representatives, and maintains detailed customer profiles with chat histories for personalized service. To provide a detailed estimation, I would need the following quick details: 1. Any specific preferences for automated responses or customer service ticket management? 2. Are there any specific integrations required with your existing CRM or customer service systems? Thanks! P.S. Is there anything else you would like to add or discuss regarding the setup of the WhatsApp customer service solution?

$600 USD în 4 zile

5,0

(5 recenzii)

5,8

@Mobilehead

Hello, Woon brings extensive experience with the WhatsApp Business API and a strong background in setting up customer service solutions that align perfectly with your requirements. The proposed setup will ensure seamless text messaging and media sharing capabilities for up to 5 customer service representatives, with a focus on scalability for future automation and ticket management features. Integration with your existing CRM will streamline operations and enhance the customer experience through detailed profiles and chat histories. Pre-defined message templates and conversation tagging will be implemented to improve efficiency and conversation management. For clarity on your current systems, could you provide details about the existing CRM or customer service software in use? Looking forward to collaborating with you to build an effective customer service solution. Best regards, Woon,

$500 USD în 7 zile

5,0

(8 recenzii)

5,7

@enervell

Hey, I have extensive experience in working with Whatsapp Business API, integrating it into web applications in order to improve customer service process. Furthermore, I can set up response templates for FAQs and implement auto-reply using OpenAI API. Please feel free to contact me if you are interested. Thanks you.

$500 USD în 7 zile

5,0

(17 recenzii)

5,8

@debkumarlab

Being a technical problem solver and having numerous successful projects under my belt, I am confident in my ability to set up a seamless WhatsApp customer service solution for your team. My proficiency in HTML, JavaScript, MySQL, PHP, and Software Architecture aligns perfectly with your requirements. Moreover, I have extensive experience working with WhatsApp Business API and have successfully developed robust messaging solutions for customer service in the past. What sets me apart is my dedication to client satisfaction and delivering code of the highest quality. I understand the importance of saving time and delivering personalized service effectively; hence working with pre-defined message templates, tagging and categorizing conversations, and maintaining detailed customer profiles will be handled with precision by me. Furthermore, I specialize not only in building functional systems but also making them adaptable and ready for future technological advancements. So, even though you might not need features like automated responses or ticket management now, I will design the solution to ensure adding these features down the line won't be a hassle. Let's work together to streamline your customer service operations with efficiency and efficacy that'll amaze your customers! Lets connect to discuss. Regards, Deb K

$550 USD în 12 zile

4,3

(45 recenzii)

6,3

@djsmoothy

With over a decade of problem-solving experience in the software development sphere, I am well-positioned to deliver an exceptional WhatsApp customer service solution for your business. My extensive knowledge and proficiency with the WhatsApp Business API will be instrumental in setting up a coherent and robust messaging system tailored to your specific needs, catering for up to 5 representatives. Maintaining a strong focus on customer-centricity, which is paramount to every project I undertake, I understand how significant each aspect of your requirements are from the implementation of text messaging and media sharing capabilities to the potential inclusion of automated responses and ticket management. Though these aren't immediate requirements for you, it will be coded with room for their integration, ensuring future-proofing. Additionally, my technology stack includes C#, Python (Flask, Django), .Net as well as familiarity with various CRM systems. This combination aligns seamlessly with your project's technological demands. I've also gained QuiBids experience in streamlining operations through integrating different software systems – an advantage for this project's ultimate goal; improved efficiency. Rest assured that my dedication, adaptability & problem-solving skills will guarantee a WhatsApp solution that exceeds your expectations.

$750 USD în 5 zile