Mobikoo Backend Development for Phone Warranties

Mobikoo is an innovative platform designed to provide warranty management for second-hand mobile phones. This system will cater to four key user roles: Admin, Phone Checker, Shop Owner, and Customer. The goal is to streamline processes such as warranty registration, inspection, and claim management. The project will leverage Wix Velo to deliver a secure, user-friendly, and scalable backend solution fully integrated with the Wix ecosystem. Objectives Centralized Management: Develop a system to manage warranties, inspections, and claims effectively. Role-Based Features: Provide tailored functionality for Admin, Phone Checker, Shop Owner, and Customer roles. Automation and Notifications: Ensure smooth workflows with automated lifecycle management and real-time updates. Security and Scalability: Protect sensitive data while preparing for increased user traffic and operations. Transparency and Reporting: Provide analytics and reporting tools to monitor platform performance. Scope of Work 1. Role-Based Functionalities Admin Module Manage all user roles and system settings. Oversee warranties, claims, and platform activity. Approve or reject warranty claims. Generate and export operational reports. Phone Checker Module Submit detailed inspection reports with photos and notes. Track earnings and access completed inspection history. Shop Owner Module Register warranties for customer devices post-inspection. Manage active warranties and claims. Access performance analytics and training materials. Customer Module View warranty details for registered devices. Submit warranty claims with supporting documentation. Track claim status and access customer support. 2. Backend Features 2. Develop RESTful APIs to integrate with third-party services. 3. Create dynamic user role management to allow for future role additions. 4. Implement periodic data backup features to avoid data loss. Database Management: Utilize Wix’s built-in database system for storing user details, warranty records, and claims data. Workflow Automation: Automate lifecycle processes, including warranty activation, inspection approvals, and claim resolution. Notifications: Email: Notify users about warranty activations, claim status changes, and other updates. SMS: Provide time-sensitive updates for claims and inspections. Fraud Prevention: Include mechanisms to flag irregular activities like multiple claims on the same device. 3. Security and Compliance Encrypt sensitive data, such as IMEI numbers and personal details. Use secure data transmission protocols (HTTPS). Implement input validation to prevent system vulnerabilities. Maintain comprehensive activity logs for audit and accountability purposes. 4. Reporting and Analytics Admin dashboard to visualize data, including warranty registrations, claims, and user activity. Exportable reports in PDF or Excel format for detailed analysis. Graphical insights for monitoring trends and system performance. 5. Scalability and Performance Design modular components for easy updates and new feature additions. Optimize database queries for fast data retrieval. Build a system architecture capable of handling increased traffic and data load. Technology Stack Platform: Wix (Backend and Frontend) Backend Development: Wix Velo for custom workflows and database management. Database: Wix Integrated Database Notifications: Email: Wix Email Marketing Tools or SendGrid SMS: Twilio API integration Reporting: Built-in Wix tools for analytics and report generation Deliverables Fully functional backend system designed for four user roles (Admin, Phone Checker, Shop Owner, Customer). Secure and optimized database architecture with detailed documentation. Integrated notification system for automated updates. Reporting and analytics dashboard for Admin users. Thoroughly tested backend system with documentation and support for deployment. Post-deployment support for bug fixes and feature optimization. Developer Requirements Expertise in Wix Velo for backend development. Strong knowledge of database architecture and data handling within the Wix environment. Experience with notification system integrations (email and SMS). Understanding of security best practices for protecting sensitive user data. Proven ability to deliver scalable and user-friendly systems on Wix.