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Leidy Q.

@vanequintero

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Project Manager | Customer Service | VA

$16 USD / Hour
Flag of
Colombia (2:15 PM)
Joined on January 28, 2016
$16 USD / Hour
I am a professional project manager with 6 years of experience in customer service. I studied modern languages with an emphasis on business and translation. With knowledge in methodologies such as SCRUM, SMART, PDCA, and design thinking How will my skills help you in your projects? By: ? Providing clear and concise communication with team members and clients. *Analyzing and resolving issues within projects or customer interactions. *Implementing innovative solutions to challenges *Providing excellent customer service and addressing inquiries. *Contributing to a positive team culture and environment. *Adjusting strategies and plans based on changing project requirements. *Efficiently allocating time to various tasks and priorities *Meeting project deadlines and milestones. *Enhancing overall efficiency and reducing manual workload. *Developing detailed project plans with milestones and deadlines. *Organizing resources effectively to meet project objectives. *Providing guidance and direction to team members. *Inspiring and motivating team members to achieve success. *Applying project management methodologies to ensure project success. *Integrating best practices to enhance project efficiency and effectiveness. Message me, and let's discuss how I can best assist you in achieving your desired goals for each of your projects!
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Experience
Operations Coordinator
May, 2020 - Feb, 2024
3 years, 9 months
Webhelp + Concentrix
May, 2020 - Feb, 2024
3 years, 9 months
Aligning supervisor team activities with client strategies and procedures. Ensuring strict adherence to client-defined policies for achieving objectives. Diligently monitoring processes and optimization methodologies. Implementing continuous improvement methodologies like SCRUM and PDCA. Dedication to smooth information flow between operations and cross-functional areas.
May, 2020 - Feb, 2024
3 years, 9 months
Blogger
Apr, 2017 - Jul, 2017
3 months, 1 day
Triarii Colombia
Apr, 2017 - Jul, 2017
3 months, 1 day
Crafted compelling blog content for a VR-focused Real Estate company, highlighting innovative applications of VR technology. Boosted online presence and industry thought leadership.
Apr, 2017 - Jul, 2017
3 months, 1 day
Marketing Executive
Sep, 2015 - Dec, 2016
1 year, 3 months
V-Mart Retail Ltda
Sep, 2015 - Dec, 2016
1 year, 3 months
Served as a Promotional Communication Advisor, fostering effective communication channels within the company. Led the creation of mailers and campaigns for internal communication, taking charge of email marketing initiatives and contributing as a creative designer in Social Media.
Sep, 2015 - Dec, 2016
1 year, 3 months
Education
Escuela de Administración de Negocios
2012 - 2016
4 years
Profesional en Lenguas Modernas
Flag of
Colombia
2012 - 2016
4 years
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