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Suzanne F.
@suzannef8
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Customer Support | Data Analyst | Administrative
$8 USD / Hour
・
Portugal (3:50 PM)
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Joined on December 3, 2024
$8 USD / Hour
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Highly qualified professional with experience in client services, process management, and data analysis, committed to exceeding client expectations and delivering value through fast, high-quality services. Fluent in English, Spanish, and Portuguese, with advanced skills in communication, negotiation, and project management. Adept at thriving in fast-paced, high-performance environments, with a strong ability to adapt to new industries and markets and leverage AI-driven sourcing tools to connect clients with top experts. Eager to contribute to proSapient’s continuous growth in a fast-paced, target-driven environment.
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Experience
Operational Manager
May, 2022 - Aug, 2024
•
2 years, 3 months
Grupo Nicolau
May, 2022 - Aug, 2024
•
2 years, 3 months
• Delivered client-focused services, consistently exceeding expectations through process optimization and effective management of operational workflows.
• Managed client and partner relationships, fostering trust and collaboration to achieve business results. • Developed operational reports and used data tools to track key performance indicators (KPIs).
• Implemented new technological solutions, boosting operational efficiency by 12%.
Porto, Portugal
May, 2022 - Aug, 2024
•
2 years, 3 months
Coordinator Administrative and Comercial
Aug, 2019 - Apr, 2021
•
1 year, 7 months
Salamonde Marcenaria e Carpintaria
Aug, 2019 - Apr, 2021
•
1 year, 7 months
• Communicated with clients to provide tailored solutions, managing expectations for projects across various industries.
• Negotiated and sourced suppliers and partners, ensuring resources were efficiently allocated to meet client demands.
• Supervised sales processes and provided administrative support, contributing to the effective management of the sales pipeline.
Rio de Janeiro, Brazil
Aug, 2019 - Apr, 2021
•
1 year, 7 months
Administrative Supervisor
Feb, 2017 - Jul, 2019
•
2 years, 5 months
Bodytech Company
Feb, 2017 - Jul, 2019
•
2 years, 5 months
• Led sales and customer service teams, focused on exceeding commercial targets and enhancing customer satisfaction.
• Implemented internal process improvements, increasing department efficiency by 12% and ensuring target achievement.
• Utilized CRM platforms to enhance customer relationship management and identify new business opportunities.
Rio de Janeiro, Brazil
Feb, 2017 - Jul, 2019
•
2 years, 5 months
Education
Universidade Veiga de Almeida
2020 - 2024
•
4 years
Industrial Production Manager
Brazil
2020 - 2024
•
4 years
Qualifications
Python 3 Programming
2024
University of Michigan
In-depth program focused on mastering Python 3 for programming and software development. Covers essential topics like data structures, object-oriented programming, web data retrieval, and database interaction. Prepares learners to build robust applications and solve real-world computational problems.
2024
Analytics for Decision Making
2024
University of Minnesota
Comprehensive program focused on leveraging data analytics to inform strategic decision-making. Covers key concepts such as statistical analysis, predictive modeling, and data-driven strategies for business applications. Equips professionals with the tools to analyze complex data and make evidence-based decisions.
2024
Proficient C1 - English
2024
International English Test
Advanced recognition of English language skills, demonstrating fluency, accuracy, and comprehension in academic and professional contexts.
2024
Verifications
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