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Imran D.
@idurranie
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Customer Support Specialist | Virtual Assistance
$10 USD / Hour
・
Pakistan (10:16 PM)
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Joined on July 31, 2024
$10 USD / Hour
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Providing Comprehensive Business Support Solutions
I offer tailored business support solutions in Revenue Cycle Management (RCM), patient help desk services, credentialing, business development, client relations, customer support, and digital marketing. My services cater to US and UK doctors, clinics, labs, insurance companies, law firms, e-commerce/retail businesses, and any organization seeking professional business support. I am honored to serve you and contribute to your growth and development.
Professional Journey
US Medical Billing Mastery
With 8.5 years of experience in US medical billing, I have crafted success stories with MTBC/CareCloud and GreenSense Billing. My roles have spanned billing and credentialing, CRM, patient help desk (PHD), and sales departments, showcasing my leadership and expertise in enhancing operational efficiency and financial performance.
E-commerce Dynamo with Mountain Group
As the Manager of Customer Support for Tile Mountain, Bathroom Mountain, and Walls and Floors, I have honed my skills in the UK e-commerce sector. My expertise in Magento has fostered seamless retail experiences. During a recent visit to the UK offices in November 2023, I received advanced business operational training, further solidifying my role as a key contributor to the Mountain Group's success.
Independent Consultant – Your Strategic Ally
In my capacity as an independent consultant, I have excelled in recruiting, training, and steering Profit Erosion meetings. I bring strategic prowess to elevate your customer support and business operations. My mission is to provide actionable insights and innovative solutions that drive growth and efficiency.
Let’s Shape Success Together
I am passionate about exploring the fusion of customer support, technology, and billing to craft solutions that redefine excellence. Let's collaborate to elevate your business and achieve unparalleled success.
Managing TrustPilot Review and Product Reviews (Reviews.io)
Preparing for Weekly Profit Erosions
I use Jira, Magento, PowerBI & Slack for Project Management
I use Jira, Magento, PowerBI & Slack for Project Management
I use Jira, Magento, PowerBI & Slack for Project Management
I use Jira, Magento, PowerBI & Slack for Project Management
Google Reviews on My Name
Google Reviews on My Name
Zendesk Reporting and Management
Zendesk Reporting and Management
Zendesk Reporting and Management
Zendesk Reporting and Management
Zendesk Reporting and Management
Some Trust Pilot Reviews on My Name
Some Trust Pilot Reviews on My Name
Some Trust Pilot Reviews on My Name
Managing TrustPilot Review and Product Reviews (Reviews.io)
Preparing for Weekly Profit Erosions
I use Jira, Magento, PowerBI & Slack for Project Management
I use Jira, Magento, PowerBI & Slack for Project Management
I use Jira, Magento, PowerBI & Slack for Project Management
I use Jira, Magento, PowerBI & Slack for Project Management
Google Reviews on My Name
Google Reviews on My Name
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Experience
Manager Customer Support
May, 2021 - Feb, 2024
•
2 years, 9 months
Mountain Group UK
May, 2021 - Feb, 2024
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2 years, 9 months
Spearheaded recruitment and training, boosting productivity by 25% and customer satisfaction by 95%. Managed a high-performing team, cutting complaints by 30% and raising engagement by 20%. Partnered with senior management to provide actionable insights for growth. Leveraged tools like Zendesk and Jira, reducing resolution time by 40% and increasing efficiency by 25%. Gained UK insights at the Stoke-on-Trent office and completed UK GDPR certification, proving data protection expertise.
Islamabad , Pakistan
May, 2021 - Feb, 2024
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2 years, 9 months
Client Relationship Manager/Sr. Business Development Manager
Mar, 2020 - Feb, 2021
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11 months
GreenSense Billing - US
Mar, 2020 - Feb, 2021
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11 months
Strategic deal maker, successfully closing high-stakes deals with US doctors, driving revenue growth and long-term partnerships. Led sales team operations, including mock calls, training, and tailored action plans to achieve targets and enhance client engagement. Managed client concerns, ensuring prompt resolutions and exceptional experiences. Collaborated with senior management to drive business development and implement strategic initiatives, identifying new growth opportunities.
Islamabad , Pakistan
Mar, 2020 - Feb, 2021
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11 months
Client Relationship Manager
Dec, 2018 - Mar, 2020
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1 year, 3 months
Precision7 inc USA
Dec, 2018 - Mar, 2020
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1 year, 3 months
● Managing the customer support team and also working with existing client concerns and issues
● Working on patient collection resolving via fair debt collection Support credentialing and insurance eligibility verifications
● Working on sales and business development
Rawalpindi , Pakistan
Dec, 2018 - Mar, 2020
•
1 year, 3 months
Education
University of the Punjab, Lahore
2009 - 2011
•
2 years
B.A Social Sciences
Pakistan
2009 - 2011
•
2 years
Certifications
P
Preferred Freelancer Program SLA
Freelancer Orientation
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