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Whitney M.
@shee6000
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Professional Customer oriented Virtual assistant.
$5 USD / Hour
・
Kenya (3:22 PM)
・
Joined on March 1, 2017
$5 USD / Hour
・
I am a dedicated, proactive and reliable Virtual assistant. I offer administrative and customer service support to businesses and consultants. My expertise lie in time management and problem solving which significantly enhance operational efficiency and contribute to business growth. I am able to manage administrative tasks and support business objects. I am able to provide the following services:
1.Calendar management
2.Project management.
3.Communication support (Phone, Email and live chat)
4.Appointment scheduling
[login to view URL] entry and research
6.Onboard and complaint resolution.
I would be happy to discuss how I can assist. I am eager to put my skills to good use and help you meet your business goals.
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Experience
oral therapist
Apr, 2023 - Present
•
1 year, 7 months
RFH
Apr, 2023 - Present
•
1 year, 7 months
Focus on patient care, including dental assessments, cleanings, and preventive treatments, while a Virtual Assistant (VA) supports administrative tasks.
Manages scheduling, patient communication, documentation, inventory, marketing, billing, and follow-ups. Handles organizational tasks, improving efficiency, patient experience, and overall workflow in the dental clinic.
Nairobi, Kenya
Apr, 2023 - Present
•
1 year, 7 months
customer support agent
Jan, 2022 - Apr, 2022
•
2 months, 30 days
Technobrain
Jan, 2022 - Apr, 2022
•
2 months, 30 days
Responding to emails, calls, and live chats.
Troubleshooting technical problems.
Processing orders or returns.
Ensuring customer satisfaction.
Maintained records of interactions, follow up on unresolved issues, and escalate complex cases when necessary.
Nairobi, Kenya
Jan, 2022 - Apr, 2022
•
2 months, 30 days
Education
Oral health
2017 - 2021
•
4 years
Kenya
2017 - 2021
•
4 years
Qualifications
Customer support agent
2021
Generation Kenya
Assists customers by answering inquiries, resolving issues, and providing product or service information. Key roles include responding to emails, calls, and live chats, troubleshooting technical problems, processing orders or returns, and ensuring customer satisfaction. Maintain detailed records of interactions, follow up on unresolved issues, and escalate complex cases when necessary. Excellent communication, problem-solving, and empathy are crucial for success in this role.
2021
Virtual assistant
2024
ALX Africa
A remote professional skilled in communication, organization, and time management. Key qualifications include proficiency with tools like CRM systems, project management software, and office apps. VAs are detail-oriented, adaptable, and capable of multitasking. Excel in customer service, problem-solving, and handling sensitive information. Self-motivated and reliable, help businesses by efficiently managing tasks, allowing teams to focus on growth and core activities.
2024
Certifications
P
Preferred Freelancer Program SLA
Verifications
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