Resty John L.

Are you seeking an efficient and intelligent professional with a positive mindset? Look no further! I am here to deliver outstanding results and assist businesses in achieving their desired objectives. My expertise lies in a wide range of administrative tasks, including but not limited to Data Analysis, Excel Reporting, Data Entry, Lead Generation, Web Research, Email Correspondence, Marketing, Virtual Assistance, Project Management and Microsoft Excel. Prior to my freelance career, I gained valuable experience working for a reputable BPO Company for 10 years. During this time, I handled incoming/outgoing calls and email correspondences, ensuring that customers' concerns were addressed and resolved to the best of my abilities. Additionally, I had the privilege of managing a team of no less than 15 agents. My responsibilities encompassed tracking their scorecards, monitoring overall performance, and conducting thorough research and development. I excelled in documenting procedures and producing comprehensive reports, including day-to-day, week-over-week, and month-over-month performance analyses. Moreover, my skills extend to data handling, legal documentation, correspondence, and proficient root cause analysis. I am adept at identifying errors, formulating effective action plans, and improving performance to surpass client goals. If your specific requirements involve a particular program, platform, or application, rest assured that I am quick to learn and enthusiastic about adopting new techniques. Please don't hesitate to reach out via email or message with any inquiries or proposals. I am eager to hear from you!