I am a professional with experience in project management, customer service and process optimization. My focus is on helping entrepreneurs and companies improve the efficiency of their daily operations through practical solutions, managed remotely and effectively. I have a solid background in organization, communication and problem solving, skills that allow me to provide exceptional service to my clients.
High Quality Customer Service
My empathetic and problem-solving approach allows me to provide exceptional customer service. I specialize in resolving queries quickly and ensuring that your customers always have a positive experience. This skill is critical to providing remote service, whether by email, chat (WhatsApp, Telegram, Facebook, TikTok) or phone call.
Administrative Support and Remote Organization
I am an expert in organizing agendas, coordinating meetings and managing administrative tasks. My ability to handle multiple responsibilities simultaneously allows me to provide you with the support you need so you can focus on what really matters.
Why choose me:
- I have an organized, responsible and committed approach to every task I perform.
- I adapt quickly to new digital tools and technologies that allow for greater operational efficiency.
- My experience in customer service and project management has given me a great understanding of how to deliver excellent customer service, even in a remote environment.
Additional Information:
I am excited to get started in the working world and my focus is to offer reliable and efficient service to help you reach your goals. If you are looking for someone responsible, organized and willing to grow with you, I am ready to collaborate on your projects!
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Experience
Project Management and Administrative Support
Jan, 2016 - Present
•
8 years, 11 months
Municipality of Chapa de Mota
Jan, 2016 - Present
•
8 years, 11 months
- I coordinated and managed several projects aimed at supporting entrepreneurs and improving the productivity of local businesses.
- I managed events and activities, ensuring that everything was developed according to deadlines and objectives, perfecting my organizational and time management skills.
- I provided advice and support to entrepreneurs, helping in the opening of businesses and the management of paperwork, which strengthened my customer service and problem solving skills.
Chapa de mota, Mexico
Jan, 2016 - Present
•
8 years, 11 months
Education
Bachelor's Degree in International Commerce
2010 - 2015
•
5 years
Mexico
2010 - 2015
•
5 years
Qualifications
Customer Service
2022
Municipality of Chapa de Mota, State of Mexico
empathetic approach and results orientation.
2022
Project Management
2023
Municipality of Chapa de Mota, State of Mexico
Efficient coordination of tasks, follow-up and closure of projects.
2023
Publications
Organization of the Municipal Fair
2024
Municipality of Chapa de Mota, State of Mexico
In this project, I led the organization of the Municipal Fair, an event of great importance for the region, which has a high impact on both the community and the local economy. My work included the integral management of the event, from planning to execution, ensuring that all activities were carried out efficiently and within the established budget.
2024
Food distribution center
2023
Municipality of Chapa de Mota, State of Mexico
In this project, I was responsible for opening a food supply center regional and developing an organizational structure for placing stalls according to each one's line of business. My work included organizing and planning all key aspects to ensure an efficient and organized operation, with the objective of providing a positive experience for both vendors and customers.
2023
Training and Service Improvement Development for Tourism Service Providers
2024
Municipality of Chapa de Mota, State of Mexico
In this project, I played a key role in the development of comprehensive training for tourism service providers, with the objective of improving the quality of tourism services and strengthening the competitiveness of local businesses.
2024
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