Sateh A.

- KPIs, Finding, monitoring, improving, influencing - Guest Accounts management, payments, and credits - Daily Financial closing, filling reports, presenting data, revisiting daily entries - Handle Groups, reservations, payments, itinerary, and events - Selling and upselling, - Pricing analysis, STR, competition and market benchmarking vs, budget - Purchasing orders & Stock control - Managing Salesforce CRM and reporting cloud

- Led the department's transition from passive to proactive operations. - Conducted site inspections and formed strategic partnerships to streamline services. - Reduced inefficiencies and enhanced service quality and usability across the department. - Managed a diverse team of seven drivers, a concierge, and occasionally receptionists. - Regularly appointed as Duty Manager by the Hotel Direction Committee. - Skillfully catered to political delegations, VIPs, and high-profile companies,

- Executed night Audits for 350 hotel rooms - Optimized team productivity to ensure seamless and efficient operational flow. - Reduced inefficiencies and enhanced service quality and usability across the department. - Skillfully catered to political delegations, VIPs, high-profile companies, international tourists, and regular guests

- Provided the Revenue department with market Intel. - Monitored account production, maintained contracts, and created tenders for new business opportunities. - Sourced new business through online platforms and collaborated with Hyatt's Regional VP's team. - Developed sales strategies and entertained top accounts, reporting progress to the HOD. - Achieved a threefold increase in room sales within the first year (from 1,500).