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Michael F.
@mfalguera
5.0
7
4.6
4.6
100%
LinkedIn | Chat/Email Support | Admin Support
$5 USD / 시간
・
Philippines (6:59 PM)
・
9월 8, 2016에 가입
$5 USD / 시간
・
Hello! Thank you for visiting my profile.
I am an online freelancer for more than 5 years. I've been in different fields of administrative work that enhance my skills and knowledge. I am excited to learn new things since I am a fast learner and a keen observer. My objective is to deliver my work with great satisfaction, timely and efficiently.
My previous project involves Working with Excel, Web Research, Data Mining, Lead Generation (thru LinkedIn), and Data Verification. My latest work experience is as an Email Support Representative in a local company. It's a BPO business that offers customer success service to our client's business related to fitness/wellness reservations.
Below are my other skills that you might find appealing :
1. Chat Support using Zendesk and FB Business
2. Data Entry; Data Analyst
3. Web Scraping and Data Mining
4. Email Marketing
5. Lead Generation
6. Basic WordPress Set-up and Github App
7. Basic Logo Making
8. Microsoft Office Tools and Google suite
9. LessAnnoying CRM
Michael is a great asset to our company. He delivered his work on time, 100% complete. He goes above and beyond regular duties to help ensure the success of our organization. I look forward to working with Michael in the future!
Michael is one of the best Freelancers I have ever hired. I will definitely be using him again!
[29 March, 2017] Michael is simply amazing! He's such a pleasure to work with.
- Response on customer concern thru email timely
- Develop customer service solutions and maintaining service level
7월, 2021 - 7월, 2022
•
1
Research Specialist
10월, 2017 - 6월, 2021
•
3 , 7
Academic Technology Ventures
10월, 2017 - 6월, 2021
•
3 , 7
- Conduct web research for possible marketable technology
- Reach out, via email, to the company adviser for feedback and insights
- Consolidate feedbacks and research as a marketing report and conclude recomendations
10월, 2017 - 6월, 2021
•
3 , 7
Customer Support Representative / Administration Officer
4월, 2019 - 5월, 2020
•
1 , 1
Swim Central, Inc.
4월, 2019 - 5월, 2020
•
1 , 1
- Assist customer, thru FB chat, regarding their concern
- Compile and organize company documents
- Manage and monitor company day-to-day activities
- Participate in formulating company process and regulation
4월, 2019 - 5월, 2020
•
1 , 1
교육
Computer Hardware and Servicing NCII
2012 - 2012
Philippines
2012 - 2012
Polytechnic University of the Philippines
1999 - 2001
•
2
Bachelor of Science in Mathematics
Philippines
1999 - 2001
•
2
자격증
Civil Service Eligible - Proffesional Level
2009
Civil Service Commission of the Philippines
Civil service examinations (also public tendering) are examinations implemented in various countries for recruitment and admission to the civil service. They are intended as a method to achieve an effective, rational public administration on a merit system.