Lyka D.

I have been in this industry for more than 10 years. I am adept at admin tasks and deadlines. I can do research, typing, and email tasks. Below are the job descriptions of my past and current job positions. Student Support Officer I provide a front line support service, in identifying and resolving student issues, and where specialist service interventions have been identified, to ensure that the necessary referrals are made efficiently and professionally to the Counselling Team, Student Services, other Inspire Education departments and/or external organizations, where applicable. I use triage skills to identify important or urgent issues and ensure that they are escalated appropriately to the relevant support services. I inform, advise, and support students on academic issues through different communication pathways. Efficiently assess the student’s need, to enable appropriate onward referrals and make recommendations for ongoing support. Maintain appropriate records and management information statistics in relation to the frontline service, and facilitate information sharing to ensure effective service delivery in a shared environment. Develop appropriate and effective ways of communicating with students and staff. Maintain a working knowledge and understanding of policies, issues and legislation relating to academic issues. Customer Care Representative: Handles customer concerns and gives them excellent Customer Service both Voice and Chat. Give the customers a good impression to keep loyal customers and to gain more for the company. Helps customers with their concerns for either Enrollment of account, Billing queries, and Payments. Facilitates electronic payment /EFT over the phone transactions. Answering telephone calls and making the appropriate transfers to the right department. Provide product or service information to assist customers in making a decision about a product. To solve the problems or at least propose some and the best solutions. Involve clerical responsibilities like sending e-mail, voicemail messages,s and callback customers to make sure that the information has been personally received. Call back customer about the update on the account, advise if the issue or error has been resolve. Maintaining customer accounts, implementing changes to existing accounts, updates account information and sending alerts to the corporate office in regards to customer requests, concerns, and updates. Making orders or typing out customer responses, requests, updates, issues, and inquiries.