Aphelele Banele J.

End-user, infrastructure support and maintenance • Co-ordination of support activities • Maintaining maintenance contracts and software renewals • Collation of helpdesk reports /statistics • Liaising with vendors w.r.t end user requirements • Basic Active directory management across various networks • Inventory /Asset management • Change control management Software/Hardware Repairs • Hardware maintenance program • Install and configure new computers and other IT equipment • Repair and upgrade different type of systems (software and hardware) • Software system installation for various applications and programs Printer, scanner and copier repairs • Manage users' groups • Liaise and manage vendor callouts /call logging Adhoc IT related requests • Assist staff with IT related issues when called upon • Carrying out other duties as may be requested by management • Standby when operationally require

- Troubleshooting and understanding the user needs - Support the IT team in maintaining hardware, software and other systems. - Run software updates and backups when requested - Participate in the development of new desktops and asset management

- Greeting guests, taking orders and processing paymengs - Preparing food and drinks - Managing delivery and mobile orders - Assembling orders and packaging take-out and delivery - Keeping all surfaces clean and sanitary to ensure the safety for guests.