Avaya ivr일자리
I need an expert in VoIP systems to help me configure my Grandstream UCM6302 PBX and Yealink T46U phones. This project is urgent, and I would appreciate your immediate attention....configure my Grandstream UCM6302 PBX and Yealink T46U phones. This project is urgent, and I would appreciate your immediate attention. Key configurations needed: - Call routing and voicemail - Logos to the phones Desired call routing features: - Automatic Call Distribution (ACD) - Interactive Voice Response (IVR) - Inbound and outbound rules Ideal skills for this job: - Proficiency in configuring Grandstream UCM6302 - Experience with Yealink T46U phones - Knowledge of ACD and IVR systems - VoIP systems expertise - Fast and efficient worker I am looking for someone who can complete this task as ...
...professional to develop an Asterisk-based call center IVR integrated with Azure AI for speech recognition and text conversion. The primary focus of the system is to enhance customer support and redirect calls. Key Features: - Call routing: The system should be capable of directing calls to the appropriate department or personnel based on the customer's needs. - Voice recognition: Leveraging Azure AI's speech to text capabilities, the IVR should be able to understand and respond to customer inquiries. Language Support: The IVR system needs to support multiple languages: English, Spanish, French, German, Polish and more. Ideal Candidates: - Proven experience in Asterisk and Azure AI integration as well OpenAI or AI Agents. - Strong skills in call center ...
...record of implementing PBX systems on Rackbank. - Exceptional understanding of call routing and voicemail features. - Previous experience with both internal communication and customer service PBX systems. The successful completion of this project will significantly enhance our communication efficiency. 1. Domain name based pbx installation 2. Provision for multi level IVR, although we wont be starting the IVR as of now. 3. We have trunk lines, gsm lines and a pri line in our office. All the connected to the respective gateway with an IP address. So they need to be connected to this PBX over the cloud. 4. We have been using IP pbx since almost 10 years, earlier we were on 3cx and now we are using Grandstream IP pbx. But we want to get rid of all the hard ware...
...Customize existing SaaS Application: Modify the existing application codebase to incorporate new features and adjust existing functionalities as per project requirements. • Twilio API Integration: Enhance and ensure seamless integration with Twilio services for VoIP calls, SMS, voicemail, and IVR functionalities. • UI/UX Improvements: Revamp the user interface to align with our branding and improve user experience. • Feature Development: Implement additional features such as multi-number management, advanced IVR systems, CRM integrations, and enhanced analytics. • Payment Gateway Integration: Ensure the existing Stripe integration is configured for our subscription models and payment plans. • Testing and Debugging: Conduct thorough testing to ...
...handle: - Voice Calling: The AI should be able to engage users in voice conversations, simulating a real human interaction. - Text Messaging: The chatbot should also be able to send and receive text messages, adding another layer of interactivity. - Interactive Voice Response (IVR): The AI should be able to guide users through a series of options, similar to a traditional phone menu. The successful freelancer must have extensive experience in developing AI chatbots, particularly for web-based platforms. Knowledge of IVR systems is a plus. Please note, this project has an NSFW (Not Safe For Work) aspect. Therefore, the ideal candidate should be comfortable working on a project with adult content. Proficiency in creating context-aware conversations will be highly regarde...
Posiadamy autorską aplikację IVR ASTERISK i potrzebujemy jej rozbudowę o dodatkowe funkcjonalności
...your business’s specific needs. Additional Requirements: Seamless voice recognition and natural dialogue capabilities. Ability to handle complex queries or multiple steps in one interaction. Simple user interface for any necessary admin work (e.g., managing call logs or actions). Data security and privacy compliance (GDPR, etc.) if handling sensitive customer information. Ability to integrate with IVR (Interactive Voice Response) systems if necessary. Key Skills Required: Experience with voice bot development and frameworks (Google Dialogflow, Amazon Alexa, Microsoft Bot Framework, or similar). Expertise in speech recognition and natural language understanding (NLU). Familiarity with integrating with CRM systems or appointment scheduling systems. Experience in outbound an...
... Advanced AI-Assisted Features Risk Profiling: AI insights for high-risk clients needing urgent help. Resource Allocation: AI recommendations for better resource planning. Behavioral Insights: AI-driven suggestions for user engagement. 6. Teleconsultation & Voice Features Video Teleconsultation: Secure video calls, appointment scheduling, and shared notes. Voice Search & IVR: Voice commands for service search and an IVR system for FAQs and bookings. Requirements 1. Proven experience in React, design , and Figma/canva. 2. Portfolio showcasing modern website designs, admin dashboards, and feature-rich applications. 3. Experience with AI-driven tools, multilingual chatbots, and video conferencing integration is a plus. Post: 2 No formal "Contract&...
Hello Sophia, Please translate attached file by January 21st. Let me know if you need more time. Thank you, G
...and configuration of SIP trunks. Configuration of extensions and call groups. Integration with Call Flow Design: Implementation of a graphical interface that allows intuitive creation and management of call flows (e.g., drag-and-drop functionality). Ensure that the created flows are immediately applicable and functional on FreePBX. Additional Features: Implementation of an auto-attendant (IVR) configurable via the Call Flow Design interface. Support for integration with third-party APIs (if required). Call recording and management functionality. Documentation and Support: Provide detailed documentation for installation, configuration, and use of the system. Initial technical assistance for system launch and support. Requirements: Proven experience with FreePBX and Vo...
...and potential troubleshooting. Requirements: Proven experience in AI development, particularly in setting up AI assistants or chatbots with real-time capabilities. Strong coding skills in Python, JavaScript, or other relevant languages for AI integration. Experience with lead generation systems, CRM integrations, and AI-driven customer service tools. Familiarity with voice recognition technology, IVR systems, and automated calling functionality is a plus. Detail-oriented, with the ability to ensure smooth interactions and high-quality user experiences. Strong problem-solving skills and a proactive attitude towards improving system efficiency. How to Apply: Please submit your resume and a brief portfolio or description of relevant projects you've worked on. Include any spec...
...constraints, leveraging application knowledge to ensure optimal performance. I'm seeking a skilled engineer with experience in deploying Nuance applications. Your primary responsibility will be to assist in the setup and deployment of the Nuance Application. Ideal Skills and Experience: - Extensive experience and understanding of Nuance applications Doing system integration with MicroSoft SQL and AVAYA. - Proficient in technical troubleshooting and system integration Your role will encompass: - Aiding in the deployment of the Nuance application - Providing technical support during the deployment process Please note, I currently do not require user training or support for specific Nuance applications. Your expertise in deploying and troubleshooting will be critical to th...
I'm looking for a skilled developer experienced with the ACULAB SDK to create a voice communication system with the following features: - Call Recording - Interactive Voice Response (IVR) - Auto-dialing The ideal freelancer should have prior experience in developing similar systems, understanding of voice communication protocols, and proficiency in using the ACULAB SDK.
I'm looking for a cost-effective solution for an interactive voice response (IVR) system or a business phone menu that can handle multiple functionalities and is scalable for global use in the future. Key Requirements: - The system should support both Australian and Philippines phone numbers initially, with the capability to expand globally as the business grows. - It should be an affordable option without compromising on quality. - The IVR system will need to cater to all aspects of the business: customer support, sales inquiries, and serving as an information hotline. Desired IVR Functionalities: - Call Routing: Efficiently directing calls to the appropriate department or team member. - Voice Recognition: Implementing an interactive element that allows for us...
I'm looking for a d...for me. This application should be able to make calls to a specific list of Toll-free IVR numbers and navigate through the IVR system automatically to reach the Balance Enquiry step. Key Features: 1. Input of Toll-Free numbers to call. 2. Capability to upload a plain text file with 1,000 to 10,000 account details for balance enquiry. 3. The application should make a call for every data field in the uploaded file and input the account number and pin automatically. The response from the balance enquiry should be saved next to each corresponding field. The software needs to be compatible with Windows. The ideal candidate should have extensive experience in VoIP application development, familiarity with IVR systems, and proficiency in developin...
I'm looking for a d...for me. This application should be able to make calls to a specific list of Toll-free IVR numbers and navigate through the IVR system automatically to reach the Balance Enquiry step. Key Features: 1. Input of Toll-Free numbers to call. 2. Capability to upload a plain text file with 1,000 to 10,000 account details for balance enquiry. 3. The application should make a call for every data field in the uploaded file and input the account number and pin automatically. The response from the balance enquiry should be saved next to each corresponding field. The software needs to be compatible with Windows. The ideal candidate should have extensive experience in VoIP application development, familiarity with IVR systems, and proficiency in developin...
I'm looking for a d...for me. This application should be able to make calls to a specific list of Toll-free IVR numbers and navigate through the IVR system automatically to reach the Balance Enquiry step. Key Features: 1. Input of Toll-Free numbers to call. 2. Capability to upload a plain text file with 1,000 to 10,000 account details for balance enquiry. 3. The application should make a call for every data field in the uploaded file and input the account number and pin automatically. The response from the balance enquiry should be saved next to each corresponding field. The software needs to be compatible with Windows. The ideal candidate should have extensive experience in VoIP application development, familiarity with IVR systems, and proficiency in developin...
I'm looking for a d...for me. This application should be able to make calls to a specific list of Toll-free IVR numbers and navigate through the IVR system automatically to reach the Balance Enquiry step. Key Features: 1. Input of Toll-Free numbers to call. 2. Capability to upload a plain text file with 1,000 to 10,000 account details for balance enquiry. 3. The application should make a call for every data field in the uploaded file and input the account number and pin automatically. The response from the balance enquiry should be saved next to each corresponding field. The software needs to be compatible with Windows. The ideal candidate should have extensive experience in VoIP application development, familiarity with IVR systems, and proficiency in developin...
I'm looking for a d...for me. This application should be able to make calls to a specific list of Toll-free IVR numbers and navigate through the IVR system automatically to reach the Balance Enquiry step. Key Features: 1. Input of Toll-Free numbers to call. 2. Capability to upload a plain text file with 1,000 to 10,000 account details for balance enquiry. 3. The application should make a call for every data field in the uploaded file and input the account number and pin automatically. The response from the balance enquiry should be saved next to each corresponding field. The software needs to be compatible with Windows. The ideal candidate should have extensive experience in VoIP application development, familiarity with IVR systems, and proficiency in developin...
I'm looking for an expert who can set up an Inbound IVR system for my customer support. The IVR will be used to handle incoming calls, directing them to the appropriate department or providing pre-recorded answers to common queries. Key requirements: - Experience in setting up IVR systems, particularly for customer support - Ability to integrate the IVR with existing Helpdesk software - Knowledge of best practices for IVR design to ensure user-friendly experience I expect the freelancer to understand the nuances of customer support IVR systems and deliver a setup that optimally assists in managing incoming calls.
I'm seeking a seasoned GoHighLevel (GHL) professional to enhance my agency's operations. Key tasks will include setting up the agency and its sub-accounts, configuring an IVR system, implementing a payment gateway, and developing funnel pages. Key Responsibilities: - Agency Setup: Create sub-accounts, configure the IVR system, set up the payment gateway, and integrate Voice AI. - Automation: Streamline processes and workflows triggered from online forms, with data being saved in the GHL CRM, Google Sheets, and email. - AI Integration: Link an AI Bot to all social accounts and set up Voice AI. - Development: Create funnel pages and a logo. - Documentation: Prepare comprehensive documentation for all tasks. Please provide your hourly rate and an estimate of total h...
...multiple user accounts with email and password authentication. Key features of the dashboard include: - **Voice Call Functionality**: The dashboard should support all aspects of voice calls using Twilio. - **Call Recording**: A feature that allows users to record their calls. - **Call Analytics**: Delivering insights and statistics to users about their calls. - **Interactive Voice Response (IVR)**: Integrating a system that can interact with callers and route calls accordingly. Ideal candidates for this project should have extensive experience with Python, Twilio and dashboard development. Skills in creating robust, user-friendly interfaces and implementing strong security measures for account authentication will be highly valued. Please include relevant samples of your wo...
I'm in need of a professional female voiceover for my IVR calls. The voiceover should be performed in a professional tone, and in the following Languages: Telugu, Kannada and Hindi. Please only apply if you have experience with IVR voiceovers and can deliver high-quality audio files.
I'm in need of a professional female voiceover for my IVR calls. The voiceover should be performed in a professional tone, and in the following Languages: Telugu, Kannada and Hindi. Please only apply if you have experience with IVR voiceovers and can deliver high-quality audio files.
I need a freelancer to create a photo collage for me with a modern and sleek style. The collage will be used for 13 different images, all containing different personalized messa...incorporated into the images. Ideal Skills: - Graphic Design - Proficiency in photo editing software - Creative thinking and attention to detail Specific Details: 1280x769 px at 72 DPI. All uploaded logos should be on the collage with my picture. The example pic shows my name (Voice Vox) and it should also say Exclusively on Fiverr! Each photo should have a banner across with the text: Telephony/IVR ONLY DJ Drops ONLY Radio Imaging ONLY Corporate ONLY Radio/TV Commercial ONLY Streaming ONLY Podcast ONLY E-Learning ONLY Explainer ONLY Video Game/Character ONLY Political ONLY Audiobook ONLY Audio Ed...
I am in need of a customized IVR system for Vicidial Park CALL IVR Function. The IVR needs to capture customer contact information and store it in a database. This system should be able to collect dtmf response saved as number from customers which is a default function in VICIDIAL. Just need to implement that function. Requirements: - Experience with Vicidial Park is highly preferred - Expertise in creating and customizing IVR systems - Skills in database management and data storage The collected customer contact details should be stored in a database for future use. Please note, this project does not require sending the information via email, only storing it in the database.
As a travel company, we are in need of a seasoned...Responsibilities: - Set up a comprehensive VoIP and GSM network call center solution - Facilitate both inbound and outbound call services - Ensure the system is scalable and robust Ideal Skills and Experience: - Extensive experience in setting up VoIP and GSM network call center solutions - Proficient in call routing and management systems - Knowledgeable in designing Interactive Voice Response (IVR) systems - Skilled in implementing call recording and analytics systems - Familiarity with the requirements of a travel company would be an advantage Please note that we are starting from scratch, thus the successful candidate will have the unique opportunity to build a state-of-the-art call center solution tailored specifically for ...
...through an integrated IVR system (Acefone). - Note-taking: Agents should be able to jot down comments and set follow-up reminders. - Quotation Sending: Agents need the ability to send quotes via email or SMS, which will include a payment link. - Payment Integration: This link should be integrated with Stripe and PayPal, using embedded forms hosted on these platforms. - Admin Control: An admin login is required for adding users/agents. The entire design has been completed on Figma, and I am looking for an expert in React, NodeJs, and DynamoDB to bring it to life. Any additional tech stack recommendations are welcome. Authentication: - The system will use a straightforward Email and password authentication system for both agents and admin. IVR Service: - The integrated...
...or individual to create an app similar to Superfone. The app will be a business communication solution designed to centralize and manage inbound and outbound calls for businesses with features like IVR, call recording, team collaboration, and CRM integration. Key Features Required: 1. Business Phone Number Management: • Support for app-based business phone numbers. • Shared usage across multiple team members. 2. Call Handling: • Inbound and outbound calling through the app. • Call routing options: parallel ringing, sequential ringing, and call transfer. • Interactive Voice Response (IVR) for directing calls to departments or individuals. 3. Call Recording and Analytics: • Automatic call recording. • Access to detailed call logs...
I'm in need of a professional male Hmong voice talent. The project entails recording a script of approximately 2,600 words for an IVR (Interactive Voice Response) system, primarily for customer support. Key Requirements: - Voice should be professional and formal - Experience in voice work for IVR systems is a plus - Ability to deliver high-quality audio - Flexibility to work either from your home studio or on-site in our studio in Thailand - Ideal candidate must be a native Hmong speaker to ensure accurate pronunciation and cultural appropriateness. The ideal candidate will have a clear, articulate voice with the ability to convey a professional tone. Please provide samples of similar work if available.
Hello everyone, Hope you are doing well. I'm looking for a talented Georgian voiceover artist. The details of the project are yet to be finalized, but it could potentially involve IVR content. Key requirements: - Native Georgian speaker - Experience in voiceover - Versatile tone delivery - Professional recording equipment Looking forward to your bids.
I'm seeking a telephony expert to reset and rebuild my Grandstream UCM6308 system. This project aims to simplif...set up extensions for various departments, including Sales, Support, Product, and Reception. Key tasks: - Resetting and rebuilding the telephony system - Setting up 11-30 extensions for different departments - Integrating an IVR system (in both Arabic and English) using pre-recorded messages Future opportunities: - Discussion on an ad-hoc service and maintenance contract at a later stage Ideal skills and experience for this job include: - Extensive knowledge and experience with Grandstream UCM6308 - Proficiency in telephony system management - Ability to integrate IVR systems - Excellent understanding of setting up multiple extensions - Bilingual (Arabic ...
I'm looking for a professional to set up a Twilio IVR system. The main purpose of this IVR will be routing calls to different departments within our customer service system, primarily Sales and Technical Support. 1. ring 2. press 1 for Spanish, 2 for English 3. if spanish forward the call to another number 4. if English forward the call to a different number. Key requirements: - Extensive experience with Twilio IVR - Understanding of customer service call routing - Ability to set up department-specific call routing - Familiarity with IVR systems used for sales and technical support The ideal candidate would understand the best practices for customer service IVR systems and be able to deliver a seamless, efficient setup.
I'm looking for an expert to set up Amazon Connect for me with a specific focus on real-time analytics. Key Requirements: - Extensive experience with Amazon Connect - Proven track record in implementing real-time analytics - Ability to deliver a seaml...analytics. Key Requirements: - Extensive experience with Amazon Connect - Proven track record in implementing real-time analytics - Ability to deliver a seamless, user-friendly setup Skills: - AWS expertise - Strong analytical skills - Excellent communication and technical skills Please note that this project does not currently require integration with other AWS services or the implementation of an IVR system or call recording. Your primary focus will be ensuring the real-time analytics feature is fully operational and eas...
I'm in need of a professional Arabic voice over artist for my IVR (Interactive Voice Response) system. Key Requirements: - The primary use of the IVR system will be for customer service, so the voice over should be clear, concise and easy to understand. - The tone of the voice over should be professional, maintaining a level of authority and trustworthiness. - Previous experience with IVR voice overs would be a significant advantage. Ideal Skills: - Native or near-native proficiency in Arabic - Previous experience in voice over work, particularly for IVR systems - Ability to deliver high-quality recordings - Understanding of the requirements for a customer service IVR system
...- Telephony system - Contact center and IVR In the new Microsoft Dynamics setup, I require the following essential features: - Automated call routing - Integration with CRM - Real-time analytics - IVR (Interactive Voice Response) Ideal candidates for this project should have extensive experience with both Mitel and Microsoft Dynamics, particularly in customer service applications. Skills in telephony and Contact Center migration and CRM integration are crucial. Experience with setting up automated call routing, real-time analytics dashboards, and IVR systems within Microsoft Dynamics will be highly advantageous. The project needs to be completed within 3 months. The project should include advanced reporting tools to enhance data analysis. The IVR system re...
I am in need of a toll-free number that incorporates a basic AI support system. The primary function of this system will be a simple Interactive Voice Response (IVR) system. Key Requirements: - When I Make a call to the customer, it automatically plays a AI recorded voice and then tells customers to (this section for receiving call too) **press different keys for different options of talking*** Such as : Press 1 for account, Press 2 for balance, Press 0 for C,S etc Ideal Freelancer: - Proficient in telecommunication systems setup and configuration. - Prior experience with implementing IVR systems. - Understands the setup for toll-free numbers. - Good understanding of basic AI integration in telecommunication.
I'm looking for a freelancer to record an IVR transcript for my cloud-based, sales and marketing focused IVR system. The recording should be in clear, professional English. Ideal skills for this job include: - Experience with voice-over work - Familiarity with IVR systems - Excellent command of English Please provide samples of your previous work. The recording should have a professional and formal tone.
Our IP telephony provider has gone bankrupt and we need assistance in setting up our Grandstream UCM6308. We currently have a functioning system but lost access to our credentials. Key Tasks: - System reset and credentials recovery - IVR setup: A simple menu with a few options - Configuration of extensions We are uncertain if we have any existing backup files. Your expertise in this area will be invaluable. Budget: Up to $200 for this project. Ideal Skills: - Experience with Grandstream UCM6308 - Proficient in IVR setup and extensions configuration - Ability to perform system resets and recover credentials - Familiarity with IP telephony systems Please reach out if you can assist us in recovering access to our system and setting up our phone system. Thank you.
...an expert who can develop an open-source automation framework for my Amazon Connect-created IVR system. This project involves: - Contacting the IVR number and verifying the welcome/prompt speech using Speech to Text. - Converting user-entered text into speech and sending it to the IVR system. - Continuing the ongoing conversation flow based on user voice commands. The IVR system is designed to handle customer support queries of varying complexities. Key features of the system include speech recognition and text-to-speech conversion. Therefore, I require a professional with: - Proficiency in developing automation frameworks, preferably open-source. - Extensive experience with Amazon Connect and IVR systems. - Strong understanding of speech recognitio...
...Entry on the Mobile Telephone KeyPad it will show to Extension Manager. DTMF IVR INPUT ( When Customer Calls Inbound Number, IVR will Play. IVR may Say "Enter 6 Digit OneTimePasscode" Customer will have a brief period of when they can enter, it will be recorded and displayed in Live Reports to the Extension Manager. Then IVR will Continue. Block IMCOMING. The Extension Manager will be able to Block certain Numbers & Prefixes from the calling centre or be rerouted to another IVR. Call Transfer Able to transfer Calls from one Extension to Another MAIN OBJECTIVE I will need this to work with Magnus PBX to store and manage all DIDS when customers make purchases. MAIN ELEMENTS EXTENSION MANAGER IVR SOUND MANAGER...
I need a seasoned developer with a strong AI voice agent creation and implementation background. I aim to automate 80% of calls for a large ga...creation and implementation background. I aim to automate 80% of calls for a large gas and oil provider in Mexico, using Vapi AI as the chosen platform. Key Responsibilities: - Assess the best approach for integrating (Vapi AI, Synthflow, Bland AI) with our current systems, primarily Avaya. - Develop and implement AI voice agents to handle service fulfillment calls, focusing on order processing. Ideal Skills and Experience: - Proven experience in AI voice agent development. - Strong familiarity with Vapi AI, Avaya systems, and call center operations. - Excellent problem-solving skills to facilitate platform integration and overall...
I'm in need of a skilled professional who can configure and customize both Asterisk and Issabel for my project. Key Responsibilities: - Set up both Asterisk and Issabel - Configure call routing and IVR - Customize voicemail and call recording features - Set up user extensions and permissions - Implement security measures to protect the system from unauthorized access - Configure SIP/SIP Trunks for external connectivity Please only apply if you have substantial experience with Asterisk and Issabel, specifically in configuration and customization.
...for real-time and historical data. Role-based access control for managing user permissions. Advanced reporting capabilities, including call summaries, profit analysis, and monthly total volume with generated total revenue. Statements can be marked as paid or pending. Integration with third-party CRM systems and external APIs. Mobile-responsive design to ensure usability on different devices. IVR setup and SIP configuration for call routing and interactive services. Support ticket system and knowledge base for user assistance. Requirements: Strong knowledge of telecom software, VoIP technologies, and protocols such as SIP. Experience with developing number management and call routing systems. Proficiency in backend frameworks and database management, particularly for h...
I need urgent assistance with recovering my admin account password for SMGR and utility Server on the Avaya system platform 6.3. - Current Access: I have to system platform - Specific Tasks: The main task is to assist with password recovery. Ideal skills and experience for the job include: - Deep understanding and experience with Avaya system platform - Expertise in system troubleshooting and password recovery - Strong technical support background - Excellent problem-solving skills - Ability to work under pressure and respond quickly to urgent requests
I'm looking for a professional voice-over artist to record 6-10 prompts for an IVR system intended for an information hotline. The recordings need to be in both English and Arabic, with a tone that is professional and formal. Key Requirements: - Recordings in both English and Arabic - 6-10 different voice prompts - Professional and formal tone Ideal Skills: - Native or near-native proficiency in English and Arabic - Experience in voice-over work, particularly for IVR systems - Ability to deliver high-quality, clear recordings
...Windows server and provide comprehensive instructions on how to manage a call centre with it. Key Requirements: - Vicidial Installation: The system is brand new and requires a fresh setup. You will need to recommend and install the appropriate version of Vicidial for Windows. - Training: I need detailed instructions on how to place a toll-free number (TFN), set up an Interactive Voice Response (IVR), and handle calls using the system. - Expert Knowledge: You should have extensive experience with Vicidial and call centre operations. Please include any relevant certifications or experiences in your proposal. This project aims to have a fully operational call centre system with the necessary training for effective usage. The call centre will have up to 10 agents. Please provide ...
...broadcast system complete with IVR and call transfers to an external Vicidial server, using the actual customer caller ID. Key Responsibilities: 1. Efficiently configure FusionPBX call for call broadcasting and transfer it on ivr press1 transfer. 2. Implement an IVR system that allows callers the option to speak to a representative. 3. Manage caller ID for outbound calls. 4. Integrate with an external Vicidial server. Additionally, I need: - The creation of an outbound survey campaign with DTMF logging and detailed reporting. - A comprehensive setup of a cloud server web firewall for enhanced security for FusionPBX. - An end-to-end standard operating procedure (SOP). Ideal skills for this job include: - Extensive experience with FusionPBX. - Proficiency in set...
...Maintain records of interactions and outcomes. Speech-to-Text Conversion: Convert audio from the calls into text format for analysis. High accuracy in transcription for better response management. Customizable Responses: Based on responses received, the BOT should be able to engage in pre-determined dialogues or escalate based on the campaign's needs. Requirements: Experience with dialer systems, IVR BOTs, or similar call automation setups. Strong skills in speech recognition and text-to-speech integration. Ability to handle datasets and storage solutions for call data. Experience with integration on different platforms and telecommunication APIs. Duration: 2 weeks If you have experience in these areas, please apply with examples of similar projects you’ve complete...
...logging of calls - Configure screen pop-ups on incoming calls - Setup an auto-dialer and voice broadcasting - Enable call transfer functionality to forward calls to other representatives - Integrate voicemail system for missed calls - Implement automatic call recording for quality assurance - Provide detailed call analytics and reporting within Salesforce - Set up an Interactive Voice Response (IVR) system - Enable custom caller ID for different departments or agents - Send real-time notifications for missed calls and voicemails - Create a system for call escalation to higher-level support - Support for automated outbound call campaigns You will need: - Extensive experience with Asterisk 18 - Proficient skills in Salesforce - Prior work with CTI Connectors - Knowledge in setting...
