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Picha ya Mtumiaji

Christiana E.

@K1STYK1T

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Customer Support & ESL Educator|Empowering Success

$8 USD / Saa
・
Bedera ya
Nigeria (7:38 PM)
・
Alijiunga mnamo Mei 25, 2011
$8 USD / Saa
・
Customer Support and ESL Specialist dedicated to empowering clients and students through exceptional service and effective communication. Skilled in resolving issues, fostering connections, and delivering personalized solutions to meet diverse needs in both customer care and education. Core Competencies: Customer Relationship Management (CRM) Financial Product Support Remote Communication Tools (Zoom, Slack, Zendesk) Problem Solving and Conflict Resolution Team Collaboration and Leadership Process Improvement
Uthibitishaji
Kubali kiwango
100%
Freelancer Data Entry Clerks Nigeria
Angalia woteData Entry Clerks in Nigeria

Portfolio

Portfolio

12447320
Successfully assisted in planning a curriculum that adopts a project-based learning (PBL) approach to engage students in meaningful, real-world tasks. From Grade 1 to Grade 8. Each grade level, i included core concepts, skills, and project ideas that can foster critical thinking, collaboration, and creativity.
CURRICULUM PLANNING
12439172
Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support. Paypal refund dispute
SHOPIFY PROJECT
Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support. Paypal refund dispute
SHOPIFY PROJECT
Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support. Paypal refund dispute
SHOPIFY PROJECT
Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support. Paypal refund dispute
SHOPIFY PROJECT
Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support. Paypal refund dispute
SHOPIFY PROJECT
Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support. Paypal refund dispute
SHOPIFY PROJECT
9939298
Supported SHOPIFY STORE by handling email inquiries, resolving order issues, refund processing and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support.
Customer Support
12438701
Designed and delivered engaging lessons to students of varying proficiency levels, focusing on grammar, vocabulary, and speaking skills. Built strong rapport with students and parents, leading to a 50% improvement in student performance. Utilized digital platforms for remote teaching, ensuring seamless learning experiences.
TESOL CERTIFICATION
Designed and delivered engaging lessons to students of varying proficiency levels, focusing on grammar, vocabulary, and speaking skills. Built strong rapport with students and parents, leading to a 50% improvement in student performance. Utilized digital platforms for remote teaching, ensuring seamless learning experiences.
TESOL CERTIFICATION
12447320
Successfully assisted in planning a curriculum that adopts a project-based learning (PBL) approach to engage students in meaningful, real-world tasks. From Grade 1 to Grade 8. Each grade level, i included core concepts, skills, and project ideas that can foster critical thinking, collaboration, and creativity.
CURRICULUM PLANNING
12439172
Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support. Paypal refund dispute
SHOPIFY PROJECT
Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support. Paypal refund dispute
SHOPIFY PROJECT
Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support. Paypal refund dispute
SHOPIFY PROJECT
Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support. Paypal refund dispute
SHOPIFY PROJECT
Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support. Paypal refund dispute
SHOPIFY PROJECT
Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support. Paypal refund dispute
SHOPIFY PROJECT
9939298
Supported SHOPIFY STORE by handling email inquiries, resolving order issues, refund processing and providing product information. Leveraged CRM tools to track customer interactions and improve response times. Maintained a 100% positive feedback rating by delivering personalized and timely support.
Customer Support
12438701
Designed and delivered engaging lessons to students of varying proficiency levels, focusing on grammar, vocabulary, and speaking skills. Built strong rapport with students and parents, leading to a 50% improvement in student performance. Utilized digital platforms for remote teaching, ensuring seamless learning experiences.
TESOL CERTIFICATION
Designed and delivered engaging lessons to students of varying proficiency levels, focusing on grammar, vocabulary, and speaking skills. Built strong rapport with students and parents, leading to a 50% improvement in student performance. Utilized digital platforms for remote teaching, ensuring seamless learning experiences.
TESOL CERTIFICATION
Mabadiliko yamehifathiwa
0.0 · 0 Reviews
Ukaguzi
Hakuna maoni ya kuona hapa!
Uzoefu
ESL Specialist
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Krisbem International English Language Center
Okt, 2024 - Wasilisha
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Designed and delivered engaging lessons to students of varying proficiency levels, focusing on grammar, vocabulary, and speaking skills. Built strong rapport with students and parents, leading to a 50% improvement in student performance. Utilized digital platforms for remote teaching, ensuring seamless learning experiences.
Bedera ya
Semey, Kazakhstan
Okt, 2024 - Wasilisha
•
3 months, 1 day
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Jan, 2024 - Sep, 2024
•
7 months, 30 days
Freelance
Jan, 2024 - Sep, 2024
•
7 months, 30 days
- Supported e-commerce clients by handling email inquiries, resolving order issues, and providing product information. - Leveraged CRM tools to track customer interactions and improve response times. - Maintained a 100% positive feedback rating by delivering personalized and timely support. -Paypal dispute resolution
Bedera ya
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Jan, 2024 - Sep, 2024
•
7 months, 30 days
Remote Social Media Manager
Jun, 2022 - Jan, 2024
•
1 year, 7 months
TSF Skegness Lincolnshire
Jun, 2022 - Jan, 2024
•
1 year, 7 months
- Daily content management and page boost - Follow similar page and engage in other pages post from the church’s page to create visibility - Ensured active response to messages and daily post to page
Bedera ya
Lincolnshire, United Kingdom
Jun, 2022 - Jan, 2024
•
1 year, 7 months
Elimu
BSc
2010 - 2014
•
4 years
Bedera ya
Benin
2010 - 2014
•
4 years
Olabisi Onabanjo University
2008 - 2010
•
2 years
Higher Diploma
Bedera ya
Nigeria
2008 - 2010
•
2 years
Vyeti
Cyber Security Certified
2023
ICS2
Cybersecurity Certification
2023
TESOL
2023
TESOL World Academy
English as a Second Language
2023
Customer service communication
2011
Mindleaders
Certificate of mastering
2011
Vyeti
US English - Level 1
US English
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