Job Title: Helpdesk Support Professional
Location: Remote (Work within US hours, 8:00 AM - 5:00 PM CST)
Job Summary:
We are seeking a customer-service-focused Helpdesk Support Professional to join our IT team. The ideal candidate will have prior experience in providing technical support, exceptional troubleshooting skills, and proficiency in key IT tools and platforms. This role is responsible for delivering top-notch support to end-users, ensuring timely resolution of technical issues, and maintaining the highest level of customer satisfaction.
Key Responsibilities
• Provide technical support to end-users via phone, email, or chat within US hours (8:00 AM - 5:00 PM CST).
• Troubleshoot and resolve issues related to the Microsoft Office 365 Suite (Outlook, Teams, SharePoint, OneDrive, etc.).
• Manage and administer Active Directory, including account creation, password resets, and permissions management.
• Utilize Remote Monitoring and Management (RMM- LogmeIn) tools to diagnose and resolve system and network issues.
• Create, manage, and track support tickets in the ticketing system, ensuring timely follow-up and resolution.
• Identify recurring issues and provide recommendations for long-term fixes or escalation when necessary.
• Maintain a customer-centric approach, ensuring clear communication and setting appropriate expectations with users.
• Stay up-to-date with IT tools, trends, and best practices to improve support processes.
Required Qualifications
• Experience:
• Minimum of 2 years in a technical support or helpdesk role.
• Hands-on experience with Microsoft Office 365 Suite and Active Directory.
• Familiarity with RMM tools and IT monitoring systems.
• Technical Skills:
• Strong troubleshooting abilities for hardware, software, and network issues.
• Experience in creating and managing tickets within a ticketing system (e.g., Zendesk, ServiceNow, Freshdesk).
• Soft Skills:
• Excellent communication skills with a strong focus on customer service.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong problem-solving mindset and attention to detail.
• Other:
• Must be available to work US hours (8:00 AM - 5:00 PM CST).
• Reliable internet connection and a conducive home office setup for remote work.
Preferred Qualifications
• Certification(s) such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar.
• Experience with ITIL processes and frameworks.
• Knowledge of scripting or automation tools to improve helpdesk workflows.
Why Join Us?
• Opportunity to work in a dynamic, fast-paced environment.
• Competitive compensation and potential for growth within the organization.
• Collaborative and supportive remote work culture.
How to Apply:
If you are passionate about providing exceptional IT support and meet the qualifications above, we’d love to hear from you!
Hi there,
I’d like to work with you on this one if possible! I have 16+ years of solid experience in Network and System Administration,Desktop and Technical Support.
I’m available from 8 am to 1 pm as per CST time Thank you for considering my application. I look forward to hearing from you.
Thanks,
Muhammed Rafi
I am excited to apply for the Helpdesk Support Professional role. With over 5 yearsvof experience in IT support, I am confident in my ability to provide top-tier technical assistance while ensuring exceptional customer satisfaction.
In my previous roles I supported a diverse user base by troubleshooting Microsoft Office 365 applications, managing Active Directory accounts, and resolving network issues using RMM tools. I consistently maintained a high ticket-resolution rate while receiving positive feedback for clear, empathetic communication.
Key highlights of my qualifications include:
Technical Expertise: Proficient in Microsoft Office 365 Suite (Outlook, Teams, SharePoint, OneDrive) and Active Directory management.
Problem Solving: Adept at diagnosing and resolving complex hardware, software, and network issues.
Customer Service Excellence: Committed to delivering a customer-first approach with timely issue resolution and clear communication.
Process Improvement: Identified recurring issues, proposed long-term fixes, and implemented solutions that enhanced system reliability.
I am passionate about leveraging my IT expertise to enhance user experiences and contribute to your organisation's success. I look forward to the possibility of discussing how I can add value to your team.
Thank you for considering my application.
As an experienced IT professional, I bring to the table a broad range of skills that align perfectly with your requirements for a Remote Helpdesk Support Specialist. I have over two years of hands-on experience in a technical support role, where I honed my problem-solving mindset and troubleshooting abilities for various hardware, software, and network issues. These skills extend precisely to your need for support regarding Microsoft Office 365 Suite, Active Directory, and RMM tools.
Hello,
I am excited to apply for the Helpdesk Support Professional role. With over 9 years of experience in IT support, I have honed my skills in troubleshooting, managing Microsoft Office 365 Suite, Active Directory administration, and utilizing RMM tools like LogMeIn. My expertise in resolving technical issues efficiently while maintaining a customer-first approach aligns perfectly with your requirements.
I am adept at multitasking in fast-paced environments, ensuring timely resolution of tickets, and fostering excellent communication with end-users. My availability to work during US hours and commitment to delivering top-notch support make me a strong fit for this role.
Thank you for considering my application. I look forward to contributing to your team’s success.
Thanks,
Rajesh
As a highly experienced and knowledgeable IT professional with over a decade of experience, I believe I possess the skills and expertise to excel in the Remote Helpdesk Support Specialist role you have outlined. My extensive proficiency in managing Active Directory, troubleshooting hardware, software, and network issues, as well as my familiarity with Microsoft Office 365 Suite and RMM tools makes me an ideal candidate for this position.
I have a proven track record of providing exceptional support to end-users, ensuring timely resolutions for their technical issues while maintaining a high level of customer satisfaction. This dedication to customer service aligns seamlessly with your requirements. Moreover, my certifications as a Cisco CCNA & CCNP (Routing & Switching), CCNP Security , CCNP Data Center and Microsoft MCSA 2012 validate my enhanced technical skills.
Additionally, having worked in both office-based and remote environments, I understand the nuances and demands of remote work. My strong communication skills, ability to multitask and stay organized even in fast-paced scenarios, aligns perfectly with your need for someone reliable to work within US hours (8:00 AM - 5:00 PM CST). With me on board, you can be assured of efficient support backed by security solutions and familiarity with trending IT processes."""
Hello,
We can support you during US hours and are available to take-up this role since we are Microsoft Certified consultants and have extensive working knowledge on this skill sets you look for. Also, you can find our recently completed one Microsoft Teams Project Training role from here, check this following feedback:
https://www.freelancer.com/projects/project-management/Microsoft-Project-Team-Training/reviews
Let's meet for a discussion on this engagement.
Look forward to your response.
PS: My hourly rate is USD-40/hr.
Best Regards
Sahanaj
Hello Kevin,
I am excited about the opportunity to join your IT team as a Helpdesk Support Professional. With over 5 years of experience in providing technical support, I am well-versed in troubleshooting the Microsoft Office 365 Suite and managing Active Directory, which perfectly aligns with the requirements of this role.
My experience includes utilizing RMM tools like LogMeIn to diagnose technical issues efficiently and maintaining a high standard of customer satisfaction through excellent communication skills. I have a track record of managing tickets in systems like Zendesk, ensuring timely resolutions, and identifying recurring issues for long-term solutions.
I am available to work within US hours, and I possess a reliable home office setup to facilitate uninterrupted support. I am passionate about staying updated with the latest IT tools and trends to continuously improve support processes.
Could you provide more details about the IT tools and platforms that are currently in use within your organization?
Thanks,
Rashid
Hello there,
Greetings! Hope you are doing well,
As someone with a solid track record in HelpDesk tasks, Customer Service and support, my skills align perfectly with the job requirements. I have been helping clients navigate through complex technical issues for years and have consistently received top-notch reviews. With over a decade of experience doing remote work, I am very comfortable working within US hours and will ensure no calls or tickets go unanswered.
My proficiency in Active Directory and Microsoft Office 365 Suite, as well as my familiarity with RMM tools such as Zendesk, make me uniquely qualified to handle any troubleshooting or administration needs that may arise. As an added benefit, I hold myself to a high standard when it comes to customer service—you can rest assured that your end-users will be kept satisfied, supported, and updated on their issues.
I am confident enough on being proactive in problem-solving and always seeking to improve the systems I work with. Be it identifying recurring issues or recommending long-term fixes, my goal is to add immediate value while simultaneously raising the bar for future support processes.
Let my expertise and deep passion for IT support help streamline your team’s essential work. Let's connect!
Thanks & Regards,
Hiren.
As a highly experienced IT specialist with a passion for delivering exceptional support, I bring the ideal skill set and experience to meet your needs as a Helpdesk Support Specialist. Throughout my 12-year career, I've gained substantial hands-on experience with all aspects of your requirements, from troubleshooting Microsoft Office 365 Suite issues to managing Active Directory. My strong familiarity with RMM tools like LogmeIn, ticketing system such as Zendesk, and IT monitoring systems enhances my ability to resolve system and network issues promptly.
What sets me apart is my commitment to continuous improvement. I stay updated with the latest tools, trends, and best practices in the IT industry, ensuring that your support processes benefit from state-of-the-art solutions. Additionally, my certifications such as CompTIA A+, and Microsoft Certified: Modern Desktop Administrator provide solid foundations for efficient problem-solving and process optimization.
Hey there,
Ah, the ultimate challenge in any IT support role: balancing stellar customer service with rapid problem solving! It's all about finding that sweet spot where technical prowess meets human touch. With my solid background in technical support and helpdesk roles, I'm all geared up for this task.
One of the keys to success here is ensuring a seamless flow of communication while efficiently troubleshooting issues. Having spent over 2 years in this field, I've faced my fair share of tech hiccups and have consistently turned them into "aha!" moments for users.
Here's where I shine:
✅ Extensive experience with Microsoft Office 365 Suite and Active Directory
✅ Proficient in using RMM tools like LogMeIn
✅ Skilled at managing support tickets with efficiency in Zendesk and ServiceNow
✅ Top-notch troubleshooting skills for hardware, software, and networks
✅ Exceptional communication focused on customer satisfaction
I can hit the ground running and start right away. I'd love to chat further over a call to dive into how I can contribute to your team and tackle the challenges ahead. Looking forward to hearing from you soon!
Cheers,
Strahinja
With over two years in a technicalsupport/Helpdesk role, I have gained immense experience in providing excellent customer service and resolving technical issues. I excel in troubleshooting hardware, software, and network issues and am extremely familiar with managing Active Directory and Microsoft Office 365 suite. My exposure to RMM tools like logmein demonstrates my ability to diagnose and resolve system & network issues effectively.
As a quick learner, I easily adapt to new tools and systems which I will bring into use to ensure your Zendesk is coordinated effectively to give you a timely follow-up and resolution. Combining my strong problem-solving mindset with attention-to-detail, I am confident to identify recurring problems and provide long-term fixes or escalate when necessary. My passion for staying up-to-date with IT tools means that I will keep track of best practices that can better the support process.
Not only do I come equipped with the necessary skills for the job but also with a strong work ethic and reliability. Being available within US hours shouldn't certainly be a problem for me since I've been maintaining this schedule for some time. Given my ability to multitask and prioritize tasks, I'm confident in maintaining customer-satisfaction as a remote worker in your organization.
Hello, my name is Jethro. I’m a VA and my job is to help business owners and coaches who value their time so much with their day-to-day tasks and ensure that I improve their business and personal life by providing high level of customer support and administrative/ virtual assistance. I have worked with TekExperts, Lagos, a sub-contractor for MIcrosoft in a Technical Support Role in the past so I believe I am well suited for this. I have a very good understanding of Microsoft 365 as I use it for day to day business. I have my solid background and experience working as a Virtual Assistant and have performed various tasks from data entry, web research, inbound & outbound calls, customer service management, managing payments and invoicing, order processing (Zendesk & Shopify) for online stores, airlines and hotel bookings, email management, file management, social media and content management, recruitment, appointment/ calendar management and other ad hoc duties as directed that can be done online. If you need my help or if you got questions, please feel free to connect. Thank you!
Hello,
I am excited about the opportunity to contribute to your team as a Remote Helpdesk Support Specialist. I am eager to bring my skills to your organization and help ensure a seamless user experience.
Thank you for considering my application. I look forward to the possibility of discussing how I can assist your team further.
Best regards,
I'll provide my best in this project and I have more skills to using excel and power bi and using AI also and I'm finishing my project to given a perticular time
Hello,
I bring over 8 years of experience in technical support and helpdesk roles, specializing in troubleshooting Microsoft Office 365 Suite and Active Directory management. I’m proficient in RMM tools like LogMeIn and skilled in creating and managing tickets with platforms such as Zendesk. With a customer-first mindset, I excel in resolving technical issues while maintaining clear communication. My certifications and passion for IT make me a strong fit for your team.
I’m available to work US hours and am excited to contribute to your collaborative work environment. Let’s connect!
Best regards,
Prashant
Application for Helpdesk Support Professional Position
Dear
I am thrilled to apply for the Helpdesk Support Professional position. With over 10 years of experience in IT, including hands-on expertise in Microsoft Office 365 Suite, Active Directory administration, and RMM tools like LogMeIn, I bring the skills and dedication needed to excel in this role.
Key highlights of my background include:
Successfully managing IT infrastructures for over 10,000 users at CoolNet ISP, reducing issue resolution time by 25%.
Designing and implementing secure network solutions across 50+ facilities at the Ministry of Health, ensuring 99.9% uptime.
Certifications: Fortinet NSE4/NSE5, CEH, MCITP, and CCNA, which demonstrate my commitment to continuous learning and excellence in IT support.
I am fully equipped for remote work and available during US hours (8:00 AM - 5:00 PM CST). My proactive approach to troubleshooting, coupled with exceptional customer service skills, ensures timely resolution of technical issues and end-user satisfaction.
I look forward to the opportunity to contribute to your team’s success and would welcome the chance to discuss how my experience aligns with your needs.
Thank you for considering my application.
Best regards,
Mahmud Sarary
Senior Network Administrator
Good day,
I’m excited to apply for the Helpdesk Support Professional position.I'm a third year computer science student specialising in cyber security and with hands-on experience in technical support and a passion for delivering excellent customer service, I’m confident in my ability to meet and exceed the expectations of this role.
throughout my studies I’ve worked with the Microsoft Office 365 Suite (Outlook, Teams, SharePoint) and have solid experience managing Active Directory for account creation, password resets, and permissions. Troubleshooting hardware, software, and network issues is second nature to me, and I’m familiar with ticketing systems like Zendesk and ServiceNow, ensuring timely and organized resolutions.
Working US hours is not an issue for as I’ve already adapted to similar schedules before. I have a reliable home office setup and fast internet, so I can hit the ground running from day one. What sets me apart is my commitment to clear communication and my ability to stay organized, even in fast-paced environments. I'm a hard working individual that is all in for my work, i get tasks done before they're due, and deliver above average results
I’m eager to bring my skills to your team and contribute to maintaining a high standard of support for your end-users. Let me know if you’d like to discuss further—I’m ready to get started!
Best regards,
Job M Fuuma
