Customer Support Agent (DTC eCommerce)

€2-6 EUR / saa

Imefungwa

Imechapishwa

4 months ago

€2-6 EUR / saa

Job Title: Customer Support Agent (DTC eCommerce) Company Overview: Join a fast-growing global eCommerce brand that specializes in direct-to-consumer (DTC) sales worldwide. We offer a variety of products, fulfill orders from China, and pride ourselves on delivering top-notch customer experiences. We’re seeking a dedicated and experienced Customer Support Agent to help us maintain high customer satisfaction and handle key operational tasks. Key Responsibilities: - Provide exceptional customer support through Intercom, addressing inquiries, resolving issues, and ensuring a seamless experience for our global customers. -Manage DTC order fulfillment processes, coordinating with fulfillment teams in China to ensure accurate and timely delivery. Handle chargebacks efficiently, working to resolve disputes while protecting the company’s interests. -Track and follow up on customer orders, shipping issues, and returns. -Collaborate with the operations and fulfillment teams to ensure smooth communication and problem-solving. -Identify patterns in customer feedback to help improve processes and products. Qualifications: -Proven experience in customer support for eCommerce brands. Expertise with Intercom (or similar customer support platforms). -Strong understanding of DTC fulfillment processes, especially related to orders shipped from China. -Experience handling chargebacks and dispute resolution. -Excellent communication skills and a customer-first mindset. -Ability to manage time effectively and multitask in a fast-paced environment. -Familiarity with eCommerce platforms such as Shopify, WooCommerce, or similar is a plus. Why Join Us? -Be part of a global team with a strong commitment to customer satisfaction. -Work in a dynamic and innovative environment. -Opportunities for growth and development within the company. -Competitive salary and benefits. How to Apply: If you're passionate about delivering top-tier customer support and have the skills to thrive in a global eCommerce brand, we want to hear from you! Please submit your resume and a brief cover letter highlighting your relevant experience.

Customer Support

Shopify

eCommerce

Kitambulisho cha mradi: 38603283

Kuhusu mradi

54 mapendekezo

Mradi wa mbali

Inatumika 2 mos ago

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54 wafanyakazi huru wana zabuni kwa wastani €5 EUR/saa kwa kazi hii

@Excelentt

As someone well-versed in the multifaceted world of virtual and personal assistance, I bring a unique set of skills to the table. This includes significant experience in customer support – a niche I have honed while serving eCommerce brands. Whether it's connecting with customers through Intercom or handling chargebacks, I am adept at delivering top-tier assistance while protecting the company's interests. What sets me further apart from other candidates is my comprehensive understanding of DTC fulfillment processes, particularly those involved when orders are shipped from China. From coordinating with my colleagues in your Chinese fulfillment teams to ensuring accurate and timely delivery, I will ensure your customers receive their orders seamlessly. To add to my credentials, I have strong communication skills crucial for collaboration with your operations and fulfillment teams. Identifying patterns in customer feedback is another ability that defines me; as you look to continuously improve your processes and products, I can contribute valuable insights in this regard. Overall, my customer-first mindset and multi-tasking abilities make me confident in providing efficient service amidst any pace of work, while aligning perfectly with your fast-growing global brand culture.

€5 EUR ndani ya siku 40

4.9

(51 hakiki)

7.2

@khurshid040462

I’m Khurshid, a Shopify designer with 10th years of experience."Customer Support Agent (DTC eCommerce)" I propose a tailored Shopify website that showcases your products effectively, featuring a user-friendly layout, responsive design, and optimized checkout process. My goal is to enhance customer experience and drive sales. Let’s bring your e-commerce vision to life!

€22 EUR ndani ya siku 18

5.0

(42 hakiki)

5.6

@kitivan

Hi there, I saw your job posting and would love to be part of your company. I have been a virtual assistant for almost 5 years now. I specialize in administration, lead generation, content writing, data entry, and social media management. I also have work experience in doing E-commerce tasks for private businesses. I imported photos and created product descriptions for their product on their Shopify stores. I edited their photos on Canva as well. With these experiences, I believe I can be a great addition to your company. I look forward to hearing from you. Best, Kit

€6 EUR ndani ya siku 40

5.0

(2 hakiki)

5.0

@Sohel156

Hi there, As a seasoned Virtual Assistant and eCommerce specialist, my experience lies at the intersection of your needs and my capabilities in Customer Support, e-commerce, and Shopify. I have a proven track record of providing exceptional customer service to global clientele in my past roles. I'm familiar with handling customer inquiries through platforms like Intercom, providing efficient solutions while maintaining a high standard of customer satisfaction. Moreover, my expertise in DTC order fulfillment processes, specifically related to shipping from China, aligns perfectly with your expectations. I hold an excellent understanding of chargebacks and disputes resolution, ensuring resolution that favors both the customers and the company. Additionally, my knack for problem-solving and strong multitasking skills make me a valuable asset to any fast-paced environment like yours. Lastly, I want to highlight my proficiency in eCommerce platforms including Shopify- a skill you deemed beneficial. I am confident that I can effectively manage key operational tasks such as order tracking, handling returns, and identifying patterns for process improvement. My experience goes beyond mere task management; you will have an individual dedicated to facilitating seamless communication between your global operation teams too. Best regards, Sohel

€2 EUR ndani ya siku 40

5.0

(1 hakiki)

2.3

@Len2525

Hi, You've mentioned that you're seeking a dedicated experienced customer support agent to help you maintain high customer satisfaction and handle key operational tasks. In this role, I can efficiently handle your customer inquiries, ensuring prompt responses and accurate information, while also assisting with operational tasks to ensure smooth business operations. My 8 years of experience as a customer support combined with my Shopify expertise, equip me with the skills and knowledge to excel in this position. I am confident that I can provide you with the reliable and efficient support you need to maintain high customer satisfaction and streamline your operations. I am confident that I can do an excellent job for you. I can make your life easier by taking some of the load off your plate. Is there a time today that would be work for a chat? Talk soon, Elene

€5 EUR ndani ya siku 1

5.0

(1 hakiki)

2.4

@hemelkhan92

With a strong background in customer support and a firm grasp on the complexities of eCommerce, including direct-to-consumer sales and order fulfillment processes, I am confident in my ability to excel as your Customer Support Agent. Having worked with platforms like Intercom and handled chargebacks and dispute resolution for previous clients, I am ready to apply this expertise to streamline your support processes. I pride myself on my communication skills and customer-first mindset, ensuring that each client receives tailored, efficient service. In addition to my experience, my job as a virtual assistant has also honed my time management and multitasking skills, working effectively no matter the pace. Moreover, I bring a proactive approach towards problem-solving that extends not only to addressing issues but also identifying patterns within customer feedback to improve processes and products. As an added bonus, familiar with ecommerce platforms like Shopify and WooCommerce, I will be quick to adapt to your systems. Joining your team means being part of a growth-oriented environment committed to raising the bar on customer satisfaction. If you desire a professional who delivers high-quality services whilst maintaining open communication 24/7 then I am your perfect candidate. Let's connect and discuss how I can help drive success for your operation.

€3 EUR ndani ya siku 40

5.0

(1 hakiki)

2.2

@perfectdeadline

Hi, Good day. I am Debashish and I genuinely believe I'm the best fit for your company's DTC eCommerce customer support role. I understand the core principles of fostering exceptional customer experiences that align with your brand’s values. My background offers me tremendous insight into how to communicate effectively using channels such as Intercom, thereby satisfying customer inquiries promptly and resolving issues efficiently. This proficiency also extends to managing chargebacks and ensuring dispute resolution is both fair and successful. I have vast experience with working as a "Customer Support Representative" in a reknown logistic company. PLEASE PM ME WITH MORE DETAILS. Thanks, Debashish

€3 EUR ndani ya siku 40

5.0

(3 hakiki)

1.7

@sanusi01

As a top-tier virtual assistant with a strong background in customer support, I possess the skills and expertise necessary to excel in this role. With my extensive experience using platforms like Intercom, and managing e-commerce tasks including order fulfillment and dispute resolution, I truly understand the value of providing exceptional customer experiences and the importance of efficient operational processes. One valuable aspect of my profile is my knowledge of and familiarity with ecommerce platforms such as Shopify, WooCommerce et al. Drawing from experience, I can efficiently navigate not only customer inquiries but also efficiently cooperate with fulfillment teams all around the world, including China in particular. Lastly, my commitment to continuous improvement aligns with your goal to identify patterns in customer feedback for process enhancements. I'm determined to deliver results fuelled by data-backed insights for customers from all over the globe. Joining you would give me an opportunity to utilize my skills in an environment that emphasizes innovation first. Choose me for top-notch customer satisfaction and problem-solving!

€4 EUR ndani ya siku 40

5.0

(2 hakiki)

0.8

@sabbirjoy567

Being an experienced web and digital designer with a specialization in eCommerce, I bring a unique set of skills to your customer support team. Throughout my career, I've honed my abilities in areas that directly align with the needs of your company - from customer support and dispute resolution to managing DTC order fulfillment processes. This experience combined with my expertise in Intercom and other relevant eCommerce platforms makes me the perfect fit for your Customer Support Agent role. In addition, one of the biggest advantages I offer is my strong understanding of both the Chinese and global eCommerce markets. With my familiarity in orders shipped from China, I can seamlessly coordinate with your fulfillment teams in China to ensure accurate and timely deliveries, troubleshoot any shipment issues, and track returns – an area criticial for cusotmer saitisfaction. Moreover, my capability in identifying patterns in customer feedback will not only assist us improve our processes and products but flourish the trust among clients too. Choosing me means choosing a highly motivated individual who consistently delivers quality work. My ultimate mission is to wow you with my performance. Joining a dynamic and innovative environment like yours is exactly what I've been looking for where I can utilize these skills and continue growing alongside the company. Let's elevate your digital presence together; Contact me to create something exceptional!

€5 EUR ndani ya siku 35

3.8

(2 hakiki)

0.8

@alitariq09061991

I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support to clients using softwares including Zendesk, Gorgias, Slack, Tawk, Outlook, Facebook, Live Chat, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.

€4 EUR ndani ya siku 40

0.0

(0 hakiki)

0.0

@marko551

Dear Hiring Manager, I am excited to submit my application for the Customer Support Agent position with your growing eCommerce brand. With proven experience in delivering exceptional customer service and managing key operational processes, I am confident in my ability to contribute to the continued success of your direct-to-consumer business. I approach every customer interaction with empathy, ensuring their concerns are addressed in a timely and effective manner and I collaborate seamlessly with cross-functional teams to resolve issues and streamline operations. I am looking forward to the opportunity to discuss how I can contribute to your team's success. Best regards, Marko.

€6 EUR ndani ya siku 40

0.0

(0 hakiki)

0.0

@LudwigDieter

As an experienced Virtual Assistant with a specialty in customer support and an expertise in social media management and data entry, my proficiency in handling various aspects of DTC eCommerce aligns seamlessly with your company's needs. Having worked with similar platforms like Shopify and amazon, will enable me to hit the ground running. Throughout my career, I've resolved customer inquiries, managed order fulfillment processes, addressed chargebacks and disputes, tracked orders effectively, and identified patterns in customer feedback that have directly led to substantial process improvement. Beyond qualifications, what sets me apart is my commitment to going beyond the expected. I truly understand that exceptional customer service is one of the most prized assets a company can have. As such, my customer-first mindset not only prioritizes problem-solving but also consistently aims at uncovering opportunities to enhance operations and products. My dedication to meticulous record management combined with strong communication skills will ensure that your customers receive accurate information promptly. Joining your fast-growing global eCommerce brand would be an exciting opportunity for me to apply my existing skills while further developing professionally within an innovative environment. With me on board, you'd gain a highly motivated team player dedicated to maintaining high levels of customer satisfaction and streamlining operations for enhanced efficiency.

€4 EUR ndani ya siku 40

0.0

(0 hakiki)

0.0

@geardr72

Hello. I understand you're looking for a Customer Support Agent for DTC eCommerce. I have extensive experience in eCommerce support and expertise with Intercom. I can efficiently manage order fulfillment and handle chargebacks effectively. My strong communication skills ensure a seamless experience for customers. I will collaborate with your teams to improve processes based on customer feedback. Thank you for posting the job.

€4 EUR ndani ya siku 40

0.0

(0 hakiki)

0.0

@jcdbuluran

Dear Valued Client, I am writing to express my interest in the Customer Support position at DTC eCommerce. With my years of experience in customer service roles, including handling inquiries, complaints, refunds, and cancellations via email, live chat, and phone support, I am confident in my ability to deliver the high-quality service you are seeking. In my past positions, I have consistently showed strong communication skills, resourcefulness, and a commitment to resolving customer issues effectively when I was still working with some of the biggest e-Commerce and retail brands such as Macy's and John Lewis & Partners for more than 3 years I have experience using various customer support tools and am proficient in time-tracking software. I am eager to join your team, where I can apply my problem-solving skills, being adaptable and trainable. Thank you for reading my proposal and looking forward to have a working relationship. Regards, John Carlie Buluran

€5 EUR ndani ya siku 40

0.0

(0 hakiki)

0.0

@akshaym30

Hi sir i have been studying in china for past 5 years and i have very good knowledge in customer support job . In the past i was doing windows tech support jobs. And i can handle customer nicely and politely. If you are willing to hire me i will not make you disappointed. Im very much dedicated to the work to the fullest

€2 EUR ndani ya siku 40

0.0

(0 hakiki)

0.0

@rubeluddin019212

Dear Hiring Manager, I am excited to apply for the Customer Support Agent position at your fast-growing global eCommerce brand. With over three years of experience in customer support for eCommerce businesses, I am confident in my ability to deliver exceptional service and contribute to maintaining high levels of customer satisfaction. I have extensive experience using Intercom and am highly skilled at addressing inquiries, resolving disputes, and managing DTC order fulfillment processes. I have worked closely with fulfillment teams, including those in China, to ensure accurate and timely deliveries. Additionally, I have handled chargebacks, successfully resolving disputes while protecting company interests. I am organized, detail-oriented, and thrive in fast-paced environments. My familiarity with platforms like Shopify and WooCommerce further enhances my ability to provide efficient, customer-first support. I am enthusiastic about the opportunity to contribute to your team and help improve processes through customer feedback. Thank you for your consideration. Sincerely, RUBEL UDDIN

€4 EUR ndani ya siku 40

0.0

(0 hakiki)

0.0

@belarjsoufiane20

Dear Hiring Manager, I am excited to submit my bid for the Customer Support Agent position with your growing eCommerce brand. With a proven track record in eCommerce customer support and expertise in managing direct-to-consumer (DTC) fulfillment processes, I am confident in my ability to contribute effectively to your team. I have hands-on experience using customer support platforms like Intercom to resolve customer issues, streamline communication, and ensure timely order fulfillment. My experience also extends to managing fulfillment processes, particularly with orders from China, and handling chargebacks and dispute resolution in a professional and efficient manner. I take pride in ensuring that every customer interaction reflects a commitment to service excellence, which I believe aligns well with your company’s goals. Additionally, I am highly skilled in time management, multitasking, and identifying patterns in customer feedback to drive process improvements. My background in using eCommerce platforms such as Shopify and WooCommerce further complements my customer support expertise. I would love the opportunity to bring my skills and experience to your team. Please feel free to contact me if you need further details or clarifications. Thank you for considering my bid! Best regards, Soufiane.

€5 EUR ndani ya siku 40

0.0

(0 hakiki)

0.0

@ysabelsolorzano

Espero que este mensaje te encuentre bien. Me llamo Ysabel Solorzano y estoy interesada en la publicación. Cuento con experiencia y disponibilidad inmediata. Estoy muy entusiasmada con la oportunidad de contribuir a su empresa y ser parte de un equipo tan innovador. Gracias por tu tiempo y consideración. Saludos cordiales,

€6 EUR ndani ya siku 40

0.0

(0 hakiki)

0.0

@Ac1d1c7

Note: I have previously worked on Shopify.. Drawing from my six years leading a successful tech and fashion enterprise, I bring with me an unrivaled dedication to customer satisfaction and operational finesse. My forte in data entry and mining allows me to identify patterns, swiftly resolve issues, and optimize processes for a seamless customer experience- all vital qualifications for this role at your fast-growing global eCommerce brand. My digital savviness also extends to working adeptly with customer support platforms like Intercom, a proficiency that will quickly integrate into your workflows. Moreover, I possess a nuanced understanding of DTC operations, particularly in cross-border contexts where our products are fulfilled from China- delivering timely and accurate orders to your global clients will never be compromised. In joining you, not only do you get my proven competencies in customer support and dispute resolution but also an entrepreneurial spirit that thrives in agile environments. I look forward to leveraging my wealth of skills in information technology, commerce and data-driven decision making to elevate your brand's delivery of top-tier customer support while maximizing operational efficiencies. Let's merge our expertise to take your values of creativity and excellence to new heights!

€2 EUR ndani ya siku 50

0.0

(0 hakiki)

0.0

@daniyalmunir712

With my 7 years of experience as a PowerPoint Presentation Specialist, believe it or not, my skills directly align with the responsibilities of your Customer Support Agent position. How? I share your goal for exceptional customer experiences and understand the power of clear communication. These qualities allow me to create presentations that are tailored to audiences, enhance understanding and retention—important qualities that lend themselves to customer interactions. Moreover, I have hands-on knowledge in utilizing customer support platforms like Intercom and I understand the ins and outs of DTC orders that are shipped from China. This experience enables me to ensure accurate and timely delivery while tracking orders efficiently and resolving any shipping issues promptly—who wouldn't want satisfied customers receiving their orders swiftly? Lastly, I've developed incredible time-management skills while multitasking in a fast-paced environment—an invaluable skill for dealing with numerous customers' requests at once. My proficiencies also extend beyond your required qualifications as I'm fluent with Shopify and WooCommerce, adding an extra edge. Giving my passion for ensuring customer satisfaction, even during high tide situations, I can think of no better project to invest my skills in than yours. So let's combine our talents and pave the path for a successful collaboration!

€4 EUR ndani ya siku 40