Customer Service Agent for Phone and Email Support

Ipo Wazi Ilichapishwa siku 6 zilizopita Kulipwa wakati wa kujifungua • Inaisha kwa 10 masaa

$2-8 USD / saa

Ipo Wazi • Inaisha kwa 10 masaa

Job title - Client Solutions Specialist

Reports to - Director of Customer Success

Job purpose

The Client Solutions Specialist is responsible for providing tier 1 support during off hours, developing client support materials, and other support and marketing duties assigned by the Director of Customer Success. This person leverages a deep understanding of the iService application to provide customer support and enhance client support systems.

Duties and responsibilities

* Develop a detailed knowledge of iService configuration options.

* Understand how iService clients use the application to support various forms of business

communication with their customers.

* Provide tier 1 support to all clients primarily via e-mail.

* Works in a consultative fashion with other departments as an advisor of client needs and

market direction.

* Provide account management services in the form of periodic conference calls and

meetings to key clients in North America.

* Develop client support materials, such as training material and emergency procedures.

* Other duties as required by business conditions or as assigned

Qualifications

* Strong English language skills.

* Previous experience using business software.

* Ability to think and act strategically and proactively.

* Ability to understand business requirements.

* Good writing ability.

* Experience using web design tools is not required, but desired.

Working conditions - This position works from home. A good computer, internet connection, and

headset are required. Background check required before access to confidential

information is provided.

Physical requirements - No special physical requirements.

Direct reports - None

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Kitambulisho cha Mradi: #38913159

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Picha ya Profaili ya mohamedBJ
mohamedBJ

Hi I have 5yrs customer service experience and can start right away I have handled customer support for a sports company, a software company and an e-commerce store and believe the skills i acquired from those project Zaidi

$5 USD / saa
(Maoni 15)
5.9
Picha ya Profaili ya zainabk7
zainabk7

As a seasoned Freelance Project Manager and Business Analyst, I believe I possess the unique blend of skills you need for this Client Solutions Specialist role. Having managed diverse projects and executed end-to-end b Zaidi

$10 USD / saa
(Maoni 5)
3.7
Picha ya Profaili ya CloudNineDigital
CloudNineDigital

Hello! I can help create and refine the Client Solutions Specialist role description, ensuring it clearly outlines responsibilities such as providing tier 1 support, developing client materials, and consulting on clie Zaidi

$5 USD / saa
(Maoni 6)
3.8
Picha ya Profaili ya Lukwence
Lukwence

As an experienced Customer Support specialist, I urge you to consider me for the role of Client Solutions Specialist. Having handled tier-1 support for numerous clients in the past, I possess a deep understanding of ho Zaidi

$3 USD / saa
(Maoni 6)
3.8
Picha ya Profaili ya abbasifida857
abbasifida857

Hi, I have above six years experience in customer services and worked as both inbound and outbound calling, live web chat, email handling and and all vital role of virtual assistant. I am full time freelancer and rea Zaidi

$5 USD / saa
(Maoni 4)
2.5
Picha ya Profaili ya Maxinto
Maxinto

Hi there, Imagine having a proactive and dependable Client Solutions Specialist who seamlessly provides tier-1 support, develops tailored client materials, and collaborates strategically to meet your business goals. W Zaidi

$6 USD / saa
(Maoni 3)
1.5
Picha ya Profaili ya eracasioec
eracasioec

Hi there, I’ve been in customer service for a total span of more than seven years. I’ve provide professional and quality service in resolving customers issue. I am a reliable and detail-oriented Virtual Assistant and Zaidi

$7 USD / saa
(Maoni 1)
1.2
Picha ya Profaili ya MatheoTelesca
MatheoTelesca

I am excited to apply for the Client Solutions Specialist position. With a strong background in customer support and business software, I am confident in my ability to provide tier 1 support, develop client materials, Zaidi

$6 USD / saa
(Maoni 1)
0.6
Picha ya Profaili ya OrientBiztech
OrientBiztech

Hello, I am Jennifer, a professional with extensive experience in client solutions and customer support. I have extensive knowledge in applying software applications to enhance customer service, develop client materia Zaidi

$5 USD / saa
(Maoni 0)
0.0
Picha ya Profaili ya olawhitei
olawhitei

With over four years of experience in remote customer service, I understand the need for reliable support after hours. My proficiency with CRM systems like Tidiot, Pipedrive, HubSpot, Freshdesk, and Zendesk will allow Zaidi

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(Maoni 0)
0.0
Picha ya Profaili ya ssharol19
ssharol19

I read all details of this project .I have complete knowledge to do this work.I can start working immediately. Let's discuss further.

$2 USD / saa
(Maoni 0)
0.0
Picha ya Profaili ya dataspro
dataspro

Nice to meet you swhitsit, It is a pleasure to communicate with you. My name is Anthony Muñoz, I am the lead engineer for DSPro IT agency and I would like to offer you my professional services. I have more than 10 ye Zaidi

$10 USD / saa
(Maoni 0)
0.0
Picha ya Profaili ya SamTife
SamTife

I understand that the role of a Client Solutions Specialist, in particular via phone and email, requires more than just being responsive. As a seasoned email marketer, I have honed the ability to not only reply to cust Zaidi

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(Maoni 0)
0.0
Picha ya Profaili ya favoronyimonyi
favoronyimonyi

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$5 USD / saa
(Maoni 0)
0.0
Picha ya Profaili ya ujjraghu
ujjraghu

With a passion for customer service, a keen understanding of business software, and an extraordinary talent for problem-solving, I am poised to excel as the Client Solutions Specialist for your company. My previous exp Zaidi

$2 USD / saa
(Maoni 0)
0.0
Picha ya Profaili ya mwwaqas246
mwwaqas246

Hi, I’m excited about the opportunity to contribute as a Client Solutions Specialist. My background in providing exceptional customer support and experience with business software aligns well with the role’s responsib Zaidi

$18 USD / saa
(Maoni 0)
0.0
Picha ya Profaili ya wnraishah
wnraishah

With 3 years of experience in data input and management, I have developed an unyielding commitment to accuracy and detail. These skills are crucial when handling customer concerns, as even the smallest missteps can esc Zaidi

$5 USD / saa
(Maoni 0)
0.0
Picha ya Profaili ya teodnelc
teodnelc

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$6 USD / saa
(Maoni 0)
0.0
Picha ya Profaili ya alis205
alis205

offer expert support services as a Client Solutions Specialist, utilizing advanced Excel skills to create efficient systems for query tracking, training documentation, and account management dashboards. I specialize in Zaidi

$294 USD / saa
(Maoni 0)
0.0
Picha ya Profaili ya SidNabeelZia
SidNabeelZia

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$5 USD / saa
(Maoni 1)
0.0
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