Over 9 years of BPO experience from customer service, technical support, and team management. And now equipped with SMM, photo and video editing along with other skillsets.
Other skillset contains:
Logo Designing
Data Entry
Content Writing
Microsoft Office
Microsoft Outlook
Email Handling
Data Analytics
Web Search
Helpdesk
BPO
Modifiche registrate
0.0 · 0 Reviews
Valutazioni
Nessuna valutazione da vedere qui!
Esperienza
Team Lead
ago, 2017 - set, 2018
•
1 anno, 1 mese
TaskUs
ago, 2017 - set, 2018
•
1 anno, 1 mese
▪ Primary responsibility is to provide team management
▪ Very flexible with schedule changes
▪ Possess critical analytical thinking ability
▪ Ability to provide unbiased decision making
▪ Provide 100% floor coverage for technical concern
▪ Provide 100% coaching compliance
▪ Provide 100% client satisfaction
▪ Can go over and beyond expected target
▪ Attending client calibration for updates
▪ Established knowledge base for frontline agents
ago, 2017 - set, 2018
•
1 anno, 1 mese
IT NOC
ott, 2014 - mag, 2017
•
2 anni, 7 mesi
Alorica Inc.
ott, 2014 - mag, 2017
•
2 anni, 7 mesi
▪Responsible for providing technical assistance and support related to computer system, hardware, or software.
▪Incident Management – Sev 1 and Sev 2 Handling, Running Bridges, Paging IT Resource groups, Provide Reason for Outage (RFO), Open Client Related Incident Tickets
▪NOC Monitoring application support
ott, 2014 - mag, 2017
•
2 anni, 7 mesi
Senior Technician
mag, 2009 - ago, 2014
•
5 anni, 3 mesi
Teleperformance Inc.
mag, 2009 - ago, 2014
•
5 anni, 3 mesi
▪Primary responsibility is to provide advanced troubleshooting and escalation to frontline agents.
▪Assists frontline agents in advance printer configuration, scan to email, fax to email configuration, printer GUI setup, router GUI exemptions, firewall exemptions, firmware upgrade, and registry clearing.
▪Provide coaching to frontline agents.
▪Create a troubleshooting manual.
▪Initiate weekly tier 2 calibration, client calibration, and host bridge with client and product technicians.
mag, 2009 - ago, 2014
•
5 anni, 3 mesi
Verifiche
Invito inoltrato!
Grazie! Ti abbiamo inviato tramite email il link per richiedere il tuo bonus gratuito.
Non è stato possibile inviarti l'email. Riprova per piacere.