Hello, My name is Elene. I have 8 years of experience in the field as Customer Service and Support , Virtual Customer Service Associate/Support, General Virtual Assistant Social Media Manager and Lead Generation Specialist. As a VA, Using Zendesk, I effectively manage and prioritize customer tickets, ensuring timely responses and resolutions. With Shopify, I keep track of inventory, orders, and customer inquiries systematically. My ability to maintain a clear and structured workflow helps me stay on top of tasks and deliver efficient customer service, where I managed social media accounts and customer interactions. I also have hands-on experience with social media platforms and minor video editing, particularly for Reels. Additionally, I have completed online courses in social media marketing and management, earning a certification that has further enhanced my skills in this field. I approach every project with a commitment to excellence and a client-centric focus. My goal is to not just meet expectations but to exceed them. Through clear communication, attention to detail, and a collaborative mindset, I ensure that my clients are satisfied with the end results. Through many years of experience as a customer service representative, email’s, calls, and technical support position , I am always excited to take on new challenges and collaborate with individuals and businesses seeking top-notch IT solutions. Whether you have a specific project in mind or need consultation on how technology can elevate your business, let's connect and make it happen!