I specialize in business process optimization, CRM system integration, and developing IT architecture for small and medium-sized businesses. With a strong background in e-commerce, I help businesses enhance their operational efficiency, implement scalable solutions, and succeed in marketplaces. I’m passionate about creating innovative strategies and delivering high-quality, tailored solutions that drive results.
My main skills are:
- Business Analysis and Requirement Gathering
- CRM Implementation and Customization
- E-commerce Strategy Development
- Solution Architecture Design
- Project Management (Agile/Scrum)
- Marketplace Optimization and Automation
- MVP Product Development and Testing
I’m interested in collaborating on technology-driven projects that involve building scalable systems, improving customer experience, and leveraging data for better decision-making. Let's create value together!
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Esperienza
IT Operations Manager
set, 2024 - Attualmente
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4 mesi, 8 giorni
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Kyiv, Ukraine
ago, 2020 - nov, 2022
•
2 anni, 2 mesi
Istruzione
Kyiv National Taras Shevchenko University
2014 - 2018
•
4 anni
Bachelor's Degree in Information Technology and Communications
Ukraine
2014 - 2018
•
4 anni
Certificazioni
CRM and Workflow Automation Specialist
2023
Monday.com Academy
Specialized training on CRM systems and workflow automation, including implementation of Monday CRM, automation of business processes using tools like Make.com and Zapier, and optimizing workflows to enhance productivity and client management.
2023
Business Analysis Fundamentals
2022
Udemy
Focused on key concepts of business analysis, including requirements gathering, process mapping, and stakeholder management. Learned to analyze business needs, develop solutions, and ensure alignment with organizational goals using industry-standard tools and techniques.
2022
Strategic Project and Team Management
2023
Apeiron School of Thinking, Business, and Communication
Advanced course focused on project planning, team leadership, and strategic management. Developed skills in resource allocation, goal setting, and optimizing team collaboration to ensure successful project execution.
2023
Verifiche
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