Hello there,
My name is Saad (Joe), and I would like to be your Customer Service Representative. I have been providing Customer Support Services since 2012 through different mediums.
I have worked for a company as a retention agent and grew up as Team Lead for a team of 11 people. I have provided Customer Retention Services through chat and e-mail to a US-based subscription company where my team handled more than 800 tickets weekly, while I handled escalations and follow-ups with customers via e-mail for cancelation requests of their subscriptions. They can now retain more than 30% of the members they converse with, who have spent more than $7.5M over the course of 4.5 years.
I also have a Master's in Project Management and a Bachelor's in Civil Engineering, proving that I am a highly educated, all-rounder professional who can help you with the different tasks you have outlined.
I also have vast experience in apps like ZenDesk, Kustomer, Asana, Slack, Notion, GSuite, MS Office, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, Adobe LiveCycle PDF Form Designer, and many more.
Kindly look at my profile for reviews regarding the quality of my services.
Best,
Saad (Joe).