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Imran D.

@idurranie

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Customer Support Specialist | Virtual Assistance

$10 USD / jam
Bendera
Pakistan (5:08 PM)
Bergabung Juli 31, 2024
$10 USD / jam
Providing Comprehensive Business Support Solutions I offer tailored business support solutions in Revenue Cycle Management (RCM), patient help desk services, credentialing, business development, client relations, customer support, and digital marketing. My services cater to US and UK doctors, clinics, labs, insurance companies, law firms, e-commerce/retail businesses, and any organization seeking professional business support. I am honored to serve you and contribute to your growth and development. Professional Journey US Medical Billing Mastery With 8.5 years of experience in US medical billing, I have crafted success stories with MTBC/CareCloud and GreenSense Billing. My roles have spanned billing and credentialing, CRM, patient help desk (PHD), and sales departments, showcasing my leadership and expertise in enhancing operational efficiency and financial performance. E-commerce Dynamo with Mountain Group As the Manager of Customer Support for Tile Mountain, Bathroom Mountain, and Walls and Floors, I have honed my skills in the UK e-commerce sector. My expertise in Magento has fostered seamless retail experiences. During a recent visit to the UK offices in November 2023, I received advanced business operational training, further solidifying my role as a key contributor to the Mountain Group's success. Independent Consultant – Your Strategic Ally In my capacity as an independent consultant, I have excelled in recruiting, training, and steering Profit Erosion meetings. I bring strategic prowess to elevate your customer support and business operations. My mission is to provide actionable insights and innovative solutions that drive growth and efficiency. Let’s Shape Success Together I am passionate about exploring the fusion of customer support, technology, and billing to craft solutions that redefine excellence. Let's collaborate to elevate your business and achieve unparalleled success.
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Pengalaman
Manager Customer Support
Mei, 2021 - Feb, 2024
2 tahun, 9 bulan
Mountain Group UK
Mei, 2021 - Feb, 2024
2 tahun, 9 bulan
Spearheaded recruitment and training, boosting productivity by 25% and customer satisfaction by 95%. Managed a high-performing team, cutting complaints by 30% and raising engagement by 20%. Partnered with senior management to provide actionable insights for growth. Leveraged tools like Zendesk and Jira, reducing resolution time by 40% and increasing efficiency by 25%. Gained UK insights at the Stoke-on-Trent office and completed UK GDPR certification, proving data protection expertise.
Bendera
Islamabad , Pakistan
Mei, 2021 - Feb, 2024
2 tahun, 9 bulan
Client Relationship Manager/Sr. Business Development Manager
Mar, 2020 - Feb, 2021
11 bulan
GreenSense Billing - US
Mar, 2020 - Feb, 2021
11 bulan
Strategic deal maker, successfully closing high-stakes deals with US doctors, driving revenue growth and long-term partnerships. Led sales team operations, including mock calls, training, and tailored action plans to achieve targets and enhance client engagement. Managed client concerns, ensuring prompt resolutions and exceptional experiences. Collaborated with senior management to drive business development and implement strategic initiatives, identifying new growth opportunities.
Bendera
Islamabad , Pakistan
Mar, 2020 - Feb, 2021
11 bulan
Client Relationship Manager
Des, 2018 - Mar, 2020
1 tahun, 3 bulan
Precision7 inc USA
Des, 2018 - Mar, 2020
1 tahun, 3 bulan
● Managing the customer support team and also working with existing client concerns and issues ● Working on patient collection resolving via fair debt collection Support credentialing and insurance eligibility verifications ● Working on sales and business development
Bendera
Rawalpindi , Pakistan
Des, 2018 - Mar, 2020
1 tahun, 3 bulan
Edukasi
University of the Punjab, Lahore
2009 - 2011
2 tahun
B.A Social Sciences
Bendera
Pakistan
2009 - 2011
2 tahun
Sertifikasi
P
Preferred Freelancer Program SLA
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