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Email berhasil diverifikasi.
M Ilenia H.
@ylenia2405
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Virtual Assistant
$10 USD / jam
・
Spain (4:25 AM)
・
Bergabung November 13, 2024
$10 USD / jam
・
Virtual assistant with over 8 years of experience in the health and wellness sector. Exceptional skills in customer service, conflict resolution, administrative management and technical support. Able to handle multiple tasks efficiently and effectively, ensuring high quality service and customer satisfaction.
Communications management and customer service specialist
Mei, 2024 - Okt, 2024
•
5 bulan
CAMPING LE COUDERC (FRANCE)
Mei, 2024 - Okt, 2024
•
5 bulan
Booking and feedback management.
Administrative management of orders.
Responsible for customer service in dynamic
environments.
Naussanes, France
Mei, 2024 - Okt, 2024
•
5 bulan
Administrative and customer service manager
Jan, 2017 - Apr, 2024
•
7 tahun, 2 bulan
Pharmacy Santiago del Teide
Jan, 2017 - Apr, 2024
•
7 tahun, 2 bulan
Organisation, timetable management and customer
service.
Resolution of customer disputes and complaints.
Maintenance of sales and stock records.
Telephone answering, e-mail management and
organisation of agendas.
Santiago del Teide, Spain
Jan, 2017 - Apr, 2024
•
7 tahun, 2 bulan
Edukasi
Universidad de La Laguna
2009 - 2014
•
5 tahun
Pharmacy
Spain
2009 - 2014
•
5 tahun
Kualifikasi
Customer Service Essentials: Strategies for Success
2023
Udemy
In the course "Customer Service Essentials: Strategies for Success," I learned key skills to excel in customer service, such as effective communication, handling complaints, emotional intelligence, and using technology to enhance service efficiency.
2023
Email marketing with ChatGPT
2025
Udemy
Durante mi curso de Email Marketing con ChatGPT, aprendí a crear campañas de correo electrónico efectivas y personalizadas. Desarrollé habilidades para segmentar audiencias, redactar mensajes persuasivos y automatizar envíos. Además, aprendí a analizar métricas para optimizar el rendimiento de las campañas. Este curso me ha permitido mejorar mis estrategias de marketing digital y aumentar la tasa de conversión de mis correos electrónicos.
2025
Video Editor
2025
Udemy
I have obtained a certification in video editing with Canva and CapCut for social media. During this course, I learned to create and edit attractive and professional visual content. Now, I can use design and editing tools to produce high-quality videos optimized for social platforms. This certification has improved my digital marketing skills and allowed me to increase my presence on social media.
2025
Sertifikasi
US English
Freelancer Orientation
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