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Cheryl Jasmin C.

@mayumicheong

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Account Management, Customer Service, VA

$18 USD / jam
・
Bendera
Malaysia (11:11 PM)
・
Bergabung November 21, 2023
$18 USD / jam
・
Experienced Banking Professional. Extensive experiences in Business Administration and Customer Experience. Areas of expertise were correspondent banking and cross border payments with local and foreign banks. I am new to freelancing platform but I trust my skill as a working professional are highly transferable. I have over 20 years experience as a bank professional and have worked with top Global banks. such as Wells Fargo, Standard Chartered, American Express Malaysia (On site role). 3 years banking experience with Wells Fargo Singapore (On site role). 2 years working experience with Fintech Company (Remote role). My experience:- Customer Relationship Management Data Entry and Database Managment Basic accounting/bookeeping Task Priorization and Time Management Google Suite & Microsoft Email and Calendar Management Banking related KYC and Compliance Cross Border Payment Technicality Customer Retention Soft Skills:- Critical Thinking and Problem Solving Active Listening Self motivation and Discipline Cultural Awareness and Sensitivity
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Pengalaman
Regional Account Manager
Apr, 2021 - Des, 2022
•
1 tahun, 8 bulan
EMQ
Apr, 2021 - Des, 2022
•
1 tahun, 8 bulan
Responsible for post sales account management and customer service for partners across South East Asia. Collaborated portfolio reviews with existing clients for revenue generation opportunities. Ensure smooth onboarding for new partners/clients.
Apr, 2021 - Des, 2022
•
1 tahun, 8 bulan
Global Payment Services
Jan, 2018 - Des, 2020
•
2 tahun, 11 bulan
Wells Fargo Bank NA Singapore
Jan, 2018 - Des, 2020
•
2 tahun, 11 bulan
Responsible for Origination, Sales and Execution of USD payments & cash management solutions to banks. Managed portfolio size +USD20 million. Collaborated portfolio reviews with Relationship Management to identify potential clients & revenue generation opportunities with existing clients.
Jan, 2018 - Des, 2020
•
2 tahun, 11 bulan
Relationship and Client Services Manager
Agu, 2012 - Des, 2017
•
5 tahun, 4 bulan
Wells Fargo Bank Kuala Lumpur Representative Office
Agu, 2012 - Des, 2017
•
5 tahun, 4 bulan
Overall accountability for client engagement & Client Services team management. Fostered meaningful relationships through client engagement & collaboration with other areas in the bank to identify relevant expertise and product offerings to meet customer needs. Planned marketing programs and events to foster client engagement as well as to drive visibility and profile of Wells Fargo in the industry.
Agu, 2012 - Des, 2017
•
5 tahun, 4 bulan
Edukasi
Open University of Malaysia
2008 - 2011
•
3 tahun
Master Business Administration
Bendera
Malaysia
2008 - 2011
•
3 tahun
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