Sarah K.

I am a skilled Virtual Assistant and Customer Care Executive with a strong background in administrative support and customer service. With training from ALX Africa, I excel in communication, time management, Problem- solving and utilizing various software tools to enhance efficiency. Key Skills Administrative Support: Calendar management, email organization, electronic record management, writing correspondence, internet research, data entry, creating presentations, project management, travel research and booking, expense tracking, authoring effective surveys, taking meeting notes and minutes, creating meeting agendas and task prioritization Customer Service: Exceptional problem-solving skills, top notch communication skills, conflict resolution and ability to build strong relationships. Technical Proficiency: Experienced with Google Workspace, Microsoft Office, Zoom, Google Meet, Asana, Trello, Slack, Otter AI, TripIt and customer support tools. Organizational Skills: Strong attention to detail, task prioritization and effective time management. Services Offered Virtual Assistance: Calendar scheduling, email management, and general administrative support Customer Support: Handling inquiries, resolving issues, and maintaining customer satisfaction through various communication channels. Interests I enjoy projects that streamline operations and improve customer experiences. I am committed to providing excellent support and helping clients achieve their goals.