Am a virtual Assistant with 2yrs experience, I have good experience in using CRM software like Trello, Apollo, Zendesk and more to assist company's and solve customer's problem.
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经验
General Virtual Assistant
2月, 2023 - 12月, 2023
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10 个月, 3 天
Intern TedX
2月, 2023 - 12月, 2023
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10 个月, 3 天
*Answered telephone calls and emails to take messages, provide information and schedule appointments.
*Supported clients through personal document management, calendar organization and collateral preparation for meetingd.
*Performed Data Entry accurately within tight deadlines.
2月, 2023 - 12月, 2023
•
10 个月, 3 天
Customer Service/Support Representative
6月, 2021 - 1月, 2022
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7 个月, 1 天
ADEJ Data
6月, 2021 - 1月, 2022
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7 个月, 1 天
*Provided exceptional customer service through regular follow-up calls, emails, and chat support.
*Utilized CRM Software to track customer interactions, update accounts information, generate leads, manage email lists and schedule campaigns.
*Using email marketing automation platforms like MailChimp, Apollo, HubSpot and CRM Software.
*Attended scheduled training sessions, departmental meetings, and company events to build expertise and promote company image.
6月, 2021 - 1月, 2022
•
7 个月, 1 天
教育
Public Health
2021 - 2024
•
3 年
Nigeria
2021 - 2024
•
3 年
Science Laboratory Technology
2014 - 2016
•
2 年
Nigeria
2014 - 2016
•
2 年
资质
Technical Support Fundamentals
2023
COURSERA
IT Support and troubleshooting.
2023
Customer Relationship Management (CRM)
2023
UDEMY
Using CRM tools like HubSpot, Zendesk, Clickup and more.
Developing good relationship with customers and communicating effectively to solve customer problem.