Windows Compatible Help Desk Ticketing System
₹12500-37500 INR
货到付款
I'm in need of a Windows-compatible IT Help Desk ticketing system. This system should primarily focus on:
- Automated Ticketing: It should be able to automatically generate and track tickets based on incoming requests and issues.
- Reporting and Analytics: I need the system to provide comprehensive reporting and analytics features to help assess the performance and efficiency of the help desk.
- User Access Levels: Implement customizable user access levels to ensure the right personnel have appropriate permissions.
- Email Notifications: Set up automated email notifications to inform users and technicians about ticket status updates.
- Knowledge Base: Include a searchable knowledge base to help users find solutions to common problems independently.
- SLA Management: Integrate Service Level Agreement (SLA) management to track and enforce response and resolution times.
- Mobile Compatibility: Ensure the system is accessible via mobile devices for remote access and support.
- Customizable Dashboard: Provide a customizable dashboard for help desk agents to quickly access important information and tools.
- Role-Based Security: Implement role-based security features to protect sensitive data and ensure only authorized access.
Ideal candidates for this project should have a deep understanding of Help Desk systems and experience in developing or customizing such software for Windows. Skills in creating automated systems and providing detailed analytical reports will be crucial. Please include any relevant past work or examples in your proposal.
The system requires only basic customization to fit standard operational needs.
项目ID： #38865148
关于项目
有12名威客正在参与此工作的竞标，均价₹34308/小时
Hello, I understand that you are need a HelpDesk Ticketing system. With more than 20 years of experience in web development, I am confident that I can deliver great results. I have extensive knowledge in .NET develop 更多
Hello!! I am a professional Windows Software Expert with 14+ years of experience, experience in developing custom software, automated systems, creating analytical reports, So as per your mentioned requirements, I can 更多
Solution to your project based on my expertise: - Develop a Windows-compatible IT Help Desk ticketing system with automated ticket generation and tracking - Implement comprehensive reporting and analytics features to a 更多
Dear Client, With 20 years of experience in software development, I am excited to offer my expertise in creating a robust, Windows-compatible IT Help Desk ticketing system tailored to your operational needs. Key Feat 更多
As a seasoned professional with over 12 years in the industry, I am confident that I have the skills and knowledge to deliver an exceptional solution for your Windows compatible Help Desk Ticketing System. My expertise 更多
This is Kishore from India. I am a certified security and product architect with 13 years of experience as a Full-Stack developer. My area of expertise includes developing Windows, web, and mobile applications. I have 更多
