B2B Web-based SaaS Technical Support Expert

已关闭 已发布的 2 个月前 货到付款
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I'm in need of a Customer Support Specialist with a strong background in handling B2B SaaS technical inquiries. This role is crucial to addressing customer issues related to functionality bugs and ensuring our help center is well-organized and up-to-date.

Key Responsibilities:

- Resolving technical issues related to our web-based SaaS product.

- Keeping our help documentation current and comprehensive.

- Providing effective solutions to customer inquiries.

- Escalate complex technical issues to the engineering team for resolution.

Ideal Skills and Experience:

- Previous experience in a similar customer support role.

- Strong communication and problem-solving skills.

- Familiarity with Customerly.

- Experience dealing with functionality bugs in a SaaS environment.

A passion for customer service and technical support will be highly valued in this role. Looking forward to hearing from you if you fit this profile.

Help documentation must be updated weekly. This role will require part-time working hours. Familiarity with Customerly is crucial for this role. The support specialist should have advanced expertise in our SaaS product's technical aspects. Response time should be within 24 hours.

PHP 软件测试 软件构架 REST API Automation

项目ID: #38760121

关于项目

76个方案 远程项目 活跃的1 个月前

有76名威客正在参与此工作的竞标,均价$22/小时

AwaisChaudhry

Familiarity with Customerly Hello, I am excited about the opportunity to assist you as a Customer Support Specialist for your B2B SaaS product. I understand the importance of addressing functionality bugs and ensurin 更多

$25 USD / 小时
(127条评论)
8.8
irsolutions

I understand the importance of finding a Customer Support Specialist with a strong background in handling B2B SaaS technical inquiries. As an experienced developer with expertise in web and mobile development, I have s 更多

$20 USD / 小时
(117条评论)
8.6
jatinsehgal19

Hey there! I am excited to apply for the Customer Support Specialist position. With extensive experience in B2B SaaS technical support, I excel in resolving functionality bugs and providing effective solutions to custo 更多

$20 USD / 小时
(72条评论)
8.6
OmarFarukBD

I am going to start your project right now. With extensive experience in B2B SaaS customer support and a strong command of handling technical inquiries and functionality bugs, I am well-prepared to provide timely, effe 更多

$20 USD / 小时
(124条评论)
7.6
dahani9091

Greetings! I'm Adel, an experienced data engineer with a passion for delivering exceptional customer support. With my strong background in handling technical inquiries and resolving functionality bugs, I'm confident in 更多

$30 USD / 小时
(46条评论)
7.2
Fazeennazar

I'm Mohamed, and I've dedicated over 7 years of my career to providing top-notch solutions and support in the software development industry. With experience in both back-end and front-end technologies like Python, Djan 更多

$25 USD / 小时
(148条评论)
7.2
kanika6665

Hi Luca, I am excited to submit my proposal for the B2B Web-based SaaS Technical Support Expert role. With my background in website and software development, along with expertise in PHP and REST API, I am well-equippe 更多

$18 USD / 小时
(73条评论)
6.9
kazemmojtama

Hello, good time Hope you are doing well I'm expert in MATLAB/Simulink, Python, HTML5, CSS3, Java, JavaScript and C/C#/C++ programming and by strong mathematical and statistical background, have good flexibility for s 更多

$25 USD / 小时
(9条评论)
6.5
abhisaini0188

Hello, With my professional dedication and profound comprehension of B2B SaaS technical support, I'm ideally suited to fulfill and exceed all the requirements of your project. My flair for problem-solving is a princip 更多

$15 USD / 小时
(22条评论)
6.3
LionsDenGaming

Hello! I am excited to apply for the Customer Support Specialist position, where I can leverage my extensive experience in handling B2B SaaS technical inquiries. With a proven track record of resolving functionality 更多

$20 USD / 小时
(6条评论)
5.9
Nettyfy

Hello there, I have gone through your requirement for a B2B Web-based SaaS Technical Support Expert. With over a decade of experience in the industry, my team and I bring a wealth of knowledge and expertise to the tab 更多

$20 USD / 小时
(7条评论)
5.9
ChainSmokers

Hi there, Luca M., I hope you're doing well. To ensure I fully understand your project requirements, could you please provide more details on the specific functionalities and features of your web-based SaaS product? 更多

$15 USD / 小时
(7条评论)
5.4
martin926

✔️Hi there, I specialize in customer support with a solid background in handling B2B SaaS technical inquiries. I can effectively resolve technical issues related to your web-based product, keep your help documentation 更多

$20 USD / 小时
(13条评论)
5.5
TechizeBuilder

Hi, We went through your project description and it seems like our team is a great fit for this job. We are an expert team which have many years of experience on PHP, Software Architecture, Software Testing, Automati 更多

$18 USD / 小时
(25条评论)
5.4
AmazingEngr76386

I understand the pivotal role customer support plays in any SaaS product, which is why I believe I'm the perfect fit for your B2B Web-based SaaS Technical Support Specialist position. Not only do I possess a solid back 更多

$20 USD / 小时
(10条评论)
5.3
Shabanahoney1976

With my extensive experience in web design and development, particularly in creating user-friendly interfaces and resolving technical issues, I strongly believe that I am the right freelancer for this role. Throughout 更多

$15 USD / 小时
(30条评论)
5.2
dataspro

Nice to meet you customerly, It is a pleasure to communicate with you. My name is Anthony Muñoz, I am the lead engineer for DSPro IT agency and I would like to offer you my professional services. I have more than 10 更多

$44 USD / 小时
(4条评论)
4.7
hareshfinadiya

Hi, I am Haresh, having 13+ years of experience in Software Testing Industry. - Having unique blend of knowledge in Quality Product Delivery, Processes Management, Functional testing, Integration and regression tes 更多

$20 USD / 小时
(15条评论)
4.8
devbaloni1983

I have more than 15 years of experience in the development As I am an expert, I can build it according to your requirements. Because I have a lot of experience in these fields, I can build your project as soon as poss 更多

$15 USD / 小时
(17条评论)
4.6
Yuriisay

Hi there, I’ve carefully read your project description - B2B Web-based SaaS Technical Support Expert and really interested in this job. I’m a full stack engineer for 8+years experience and can offering best quality a 更多

$30 USD / 小时
(2条评论)
4.2