I have over 20 years of expertise in customer service, sales management, and technical support. Fluent in both English, Spanish and some German, I bring a trilingual advantage to global projects, ensuring seamless communication and outstanding results. With a proven track record in managing sales processes, implementing innovative solutions, and training teams, I am confident in my ability to exceed client expectations. Whether it’s streamlining operations, handling client inquiries, or developing strategic initiatives, I approach every task with precision, dedication, and creativity. Skills and Expertise: Customer Service Excellence: Proficient in handling complex customer inquiries, resolving issues, and maintaining high client satisfaction levels. Bilingual Communication: Fluent in English and Spanish, ensuring clear and effective interactions with diverse audiences. Sales and Product Support: Experienced in managing sales pipelines, technical product demonstrations, and after-sales service. Process Improvement: 6 Sigma Black Belt certified, skilled in analyzing processes and implementing solutions to enhance efficiency. Technical Knowledge: Extensive expertise in spare parts, heavy machinery, and operational tools. Professional Highlights: Increased sales by 20% at Multiequipos, S.A., the Mnitou delaer in Guatemla, through innovative sales strategies and team leadership. Successfully implemented the Centinela Monitoring System at the Caterpillar dealer in Guatemala, improving machine monitoring and boosting service opportunities. Reduced customer credit debt from $12M to $4M by applying 6 Sigma methodologies. Trained teams and clients as a Caterpillar Certified Instructor, specializing in failure analysis and customer-centric approaches. Services I Offer: Bilingual customer support (English/Spanish) Sales and lead generation Order and account management Process improvement and strategy consultation Product demonstrations and training Administrative tasks and CRM management Tools and Platforms: CRMs: SAP CRM, Sugar CRM, in-house Caterpillar Dealer CRM, Odoo CRM and other similar tools. Communication: Asana, Microsoft Teams, Google Meet, Zoom, Order Management: Shipping platforms, returns/exchanges processes. Project Management: MS Project, Asana, Sap Project Management, Visio. Why Work with Me? Proven Experience: A trusted expert in customer service, sales, and technical support. Detail-Oriented: Committed to accuracy and precision in every task. Adaptable: Quickly learn and adapt to new tools, products, and industries. Results-Driven: Focused on delivering measurable improvements and client satisfaction. Languages: English: Advanced (fluent in speaking, reading, and writing). Spanish: Native speaker. German: medium advanced Level just need some practice Availability: I am available to work Monday to Friday and flexible for weekends if required. I am committed to delivering projects on time and with the highest quality.