Identify and follow potential leads within the travel management system, Build and maintain strong relationships with clients to ensure customer satisfaction and loyalty. Manage travel bookings, including fights, accommodations, transportation, and activities. Respond to incoming/outbound calls and provide accurate information on travel related inquiries. Pitch for sales

Respond to customer inquiries about online merchandise, orders, product details, and troubleshoot issues. Provide accurate and up-to-date information using Walmart's internal resources. Offer helpful suggestions and recommendations for products or services. Escalate complex issues to the appropriate team when needed. Ensure a positive customer experience through clear and courteous communication.

My responsibilities included conducting pre and post flight briefings to check in, baggage handling and boarding teams, and performed duties at First Class Check-in Counter. Supervise check in counters and Boarding gates, ensuring a smooth flow of passengers from check-in, ensure handling procedures are in accordance with the standard operating procedures.