Cristhian Alejandro G.

I assisted escalated customers with payment issues, my duty was to solvetheir concerns. As a tenior agent I performed as a temporary supervisor, Iacquired administrative experience by writing formal emails anddocuments, using excel and Power BI for data analysis, specially inperformance indicators, managing and coaching other agents, and also inmonitoring calls.

I handled high school students that wanted to learn English as theirsecond language, I was considered a patient, talkative teacher, and mymethod consisted of teaching through experiences.