It is not just a matter of finding an Excel expert, it is a matter of having experience in operation, in the real life, in business, in order to understand much better the requirement. I am available and it will be a pleasure to help.
I there, I am Roberto and I think I can help. Regarding to what you are asking, Some years ago I had a smoothies, sandwiches and fruit with yougurth business, and implemented a software tool to receive new orders and according to the elaboration capacity (popeple, equipment) I offered a estimated time to deliver, it was like a production plan with certain priorities for each person / area in that business. So I can understand easily what you are requiring.
According to this, you can have any kind of report: sales, time response, pcs, favorite products. And I did it in Microsoft Excel.
Best regrads.