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Okechukwu M.
@okechukwu1
4.9
81
7.3
7.3
100%
Certified Project Manager | Operations | VA
$19 USD / Hour
・
Nigeria (1:58 AM)
・
Joined on November 24, 2015
$19 USD / Hour
・
With 8+ years of experience as a Project Manager, I specialize in managing projects, creating efficient workflows, and leading teams to success across industries like e-commerce and software development.
----------------- What I Offer -----------------
ᯓ Efficient Project Management: Successfully delivering projects on time and within budget, no matter the complexity.
ᯓ Workflow Creation: Streamlining operations with workflows that optimize efficiency and productivity.
ᯓ Team Leadership: Building and managing effective teams to ensure seamless execution and outstanding results.
ᯓ Customer Service Consulting: Enhancing customer support operations for better satisfaction and retention.
----------------- My Core Skills & Expertise -----------------
Project Management:
ᯓ Managing projects from initiation to completion, ensuring success at every stage.
ᯓ Handling cross-functional teams and aligning efforts to meet client objectives.
Workflow Analysis & Optimization:
ᯓ Designing processes that reduce inefficiencies and improve productivity.
ᯓ Implementing systems tailored to fit business needs.
Tools & Technologies:
ᯓ Project & Task Management: Trello, ClickUp, Asana, [login to view URL], Notion.
ᯓ Customer Support: Zendesk Support, Zoho.
ᯓ Collaboration & Productivity: Slack, G Suite, and other productivity tools.
My Track Record:
ᯓ Numerous 5-star reviews showcasing client satisfaction.
ᯓ A 16% rehire rate, reflecting strong client relationships.
ᯓ Proven success in completing projects on time and within budget.
Let's Collaborate!
I’m available from 8 AM to 5 PM EST (flexible hours upon request) and based in the UTC+1 timezone, ensuring accessibility for your needs.
Click the "HIRE" button, and let’s turn your business goals into reality!
AAA+++ Absolutely outstanding work with Oke. He is very diligent and his communication is excellent. Highly recommend. We only ended the project as we had to staff locally. You won't be disappointed with Oke.
As Project Manager/Operations Manager, some of my responsibilities include:
- managing company staff/contractors and clients.
- creating SOPs and ensuring implementation throughout the company.
- ensuring project deliverables are provided on time.
- ensuring all projects are completed within the desired timelines.
- working to maintain the company culture and acting as a liaison between staff and higher management.
- general research to determine ways of improving company SOPs.
Jun, 2018 - Mar, 2022
•
3 years, 9 months
Customer Support Team Lead
Jul, 2019 - Aug, 2020
•
1 year, 1 month
E-Holding
Jul, 2019 - Aug, 2020
•
1 year, 1 month
As Customer Support Team Lead, my responsibilities include:
- generating SOPs and ensuring they are adhered to
- training new agents
- ensuring customer complaints are handled correctly
- managing the more difficult customer complaints
- quality assurance
Jul, 2019 - Aug, 2020
•
1 year, 1 month
Customer Support Team Lead
May, 2019 - Jun, 2020
•
1 year, 1 month
Peddle Partners
May, 2019 - Jun, 2020
•
1 year, 1 month
As Customer Support Team Lead, my responsibilities include:
- generating SOPs and ensuring they are adhered to
- training new agents
- ensuring customer complaints are handled correctly
- managing the more difficult customer complaints
- dispute resolution
- tracking refunds/returns
May, 2019 - Jun, 2020
•
1 year, 1 month
Education
University of Port Harcourt
2017 - 2019
•
2 years
Masters in Engineering Management
Nigeria
2017 - 2019
•
2 years
University of Port Harcourt
2008 - 2013
•
5 years
B. Eng Civil Engineering
Nigeria
2008 - 2013
•
5 years
Qualifications
Project Management Professional
2022
Project Management Institute
Earners of the globally-recognized Project Management Professional (PMP) have demonstrated their extensive knowledge and mastery of project management concepts, tasks, and techniques that are applicable across virtually any industry and methodology. Earners are able to speak and understand the global language of project management. Individuals that earn this certification have demonstrated the knowledge and skills needed to initiate, plan, execute, monitor and control, and close a project.
2022
Google Project Management:
2021
Google
Those who earn the Google Project Management Certificate have completed six courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for introductory-level roles in Project Management. They are competent in initiating, planning and running both traditional and agile projects
2021
Certifications
US English
Basic Numeracy
P
Preferred Freelancer Program SLA
US English
UK English
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